Reviews (1,785)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

November 20, 2020

Product customizer is great app for those looking to add additional variants or options to their product pages. The customer service is great - they are very quick to reply and always willing to help!

One Tree Planted
United States
Over 2 years using the app
Product Customizer replied November 24, 2020

Hello to our friends from One Tree Planted

Thank you a thousand times for leaving this great review! We sincerely appreciate it! We hope One Tree Planted is super successful online :-)

-Melissa & The Product Options & Customizer Team

Edited May 17, 2023

have been using this app for almost over 2 years now. the team are super responsive and helpful. would highly recommend!

Life In Ink
Australia
Over 2 years using the app
Product Customizer replied September 20, 2022

Hello to our friends at Life In Ink

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

April 14, 2022

Great service by them they resolved it within a minutes after my complaint
The app and its services are 10/10 :)

ScentsNSecrets
Pakistan
Over 2 years using the app
Product Customizer replied April 15, 2022

Hello to our friends at ScentsNSecrets

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with issues quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

February 14, 2022

Wir nutzen die App zur Personalisierung unserer Produkte. Als wir ein kleines Problem hatten, hat uns der Support super schnell geholfen und das Problem gelöst :)

Die-Geschenke-Manufaktur
Germany
Over 2 years using the app
Product Customizer replied February 14, 2022

Hallo an unsere Freunde von Die-Geschenke-Manufaktur

Danke für die tolle Bewertung. Wir freuen uns sehr zu hören, dass Ihnen der Product Customizer gefällt. Wir tun alles, um jedem Händler zu helfen, und ich freue mich, dass wir für Sie ins Schwarze getroffen haben. Wir wünschen Ihnen und Ihrem Shop viel Erfolg!

Beifall,
Pushpesh und das Support-Team für Produktanpasser

November 4, 2020

Great customer service, every request was promptly addressed. This app has all our store needed for bundling and allowed us to customize our products for our customers. Recommendable!

Luxx Lash
Philippines
About 2 years using the app
Product Customizer replied November 6, 2020

Hello to our friends from Luxx Lash

Thanks very much for your great review! We're pleased our efforts resonated with you and if there's anything else we can do to help, please let us know :-)

-Melissa & The Product Options & Customizer Team

June 9, 2022

This app is great, but I needed some help getting it setup with a 2.0 theme. Aman from customer support was great, and helped to resolve the issue very quickly by disabling the drawer option within the cart. Everything is working as expected. Thank you!

IOFX
United States
About 2 years using the app
Product Customizer replied June 9, 2022

Hello to our friends at IOFX

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with issues quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited July 26, 2021

We are still setting up our store, but before going live we wanted to have a really solid (and beautifully designed) set of product options available for each of our products. I tried several other apps but none came close to the Product Options and Customizer app. I added it last night and by this morning Pushpesh was emailing with some of the best customer service I've ever experienced. He immediately installed the app into my theme then proceeded to fix every issue I saw with both design and functionality, setting me up for what will hopefully a shop that has all the options we need for our customers. What more could you ask for in an app AND their customer service?! I'll update this review as we roll out the store and the options are being put to the test with actual customers.

Missi Flowers
United States
About 2 years using the app
Product Customizer replied July 27, 2021

Hello to our friends from Missi Flowers

Jen, thank you so much for taking the time to leave this excellent review. We're glad we could be of service to you and hope we can assist you again soon.

Cheers,
-Pushpesh & the Product Customizer Support Team

November 8, 2019

The support we have received has been excellent. They helped us integrate the app with our theme and even helped us fix an issue that another app had caused!

Queen of Cups Lingerie
Canada
About 2 years using the app
Product Customizer replied November 11, 2019

Hello friends from Queen of Cups Lingerie!
Many thanks for taking the time to give us this 5-star rating. Our team does try hard to respond quickly and implement fixes in real-time and we're thrilled that you think the support is excellent. We appreciate your business and hope your store sells millions! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

November 15, 2022

Have been using the app for a couple of years and it has been working great and the customer support is excellent!! A great addition to any shopify store!

ASF Sports & Outdoors
United States
About 2 years using the app
Product Customizer replied November 15, 2022

Hello to our friends at ASF Sports & Outdoors

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

August 30, 2021

Great support team helped me get up and running very quickly! A great way to add priced add-ons to any product.

Park Hill South Booster Shop
United States
About 2 years using the app
Product Customizer replied August 31, 2021

Hello to our friends from Park Hill South Booster Shop

Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team