Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features and user-friendly interface. They find the mass application of options to products efficient and ideal for custom product businesses. The app's support team is noted for their quick responses and proactive problem-solving, often directly resolving issues in merchant accounts. Its consistent performance and ongoing improvements have led to numerous recommendations and long-term usage.

January 30, 2024

The best part about this app, is the fast and super friendly support I got any time I sent a chat request.

Customer support is always greatly appreciated.

Cocoita
Mexico
2 months using the app
Product Customizer replied February 1, 2024

Greetings Cocoita,

Thank you for acknowledging our support team and leaving this great review. We are happy that you received quick resolution to your chat request and were able to get the help tht you needed. Do not hesitate to reach out to us anytime you need.

The Support Team

March 22, 2024

I am new to shopify and setting it up the way I wanted, wasn't perfect. Having an app like this really made my site customized the way I wanted it. Support for this app is awesome too, they messaged me and walked me through a few things that would improve how I set everything up - they checked code for issues I thought I was having and went above and beyond. Highly recommend.

Board & Block Co.
United States
1 day using the app
Product Customizer replied March 25, 2024

Hi Board & Block Co.

Thank you for this outstanding review! We thrilled that you found our app to be so useful. Thanks in particular for the kind words about our support team, we take great pride in offering best in class service. Cheers on your new shopify store!

April 15, 2024

Helped me create custom fields without any issues, support replies fast also.

Hines+Young
United States
11 days using the app
Product Customizer replied April 16, 2024

Hi Hines+Young,

Thanks for the 5 star review! We're thrilled you had an easy experience utilizing the app and received speedy support from the team behind it. Cheers and happy selling!

April 22, 2024

Amazing customer servers. Shevaughn help me out a lot!
Thanks again

STEFRIX
Netherlands
27 days using the app
Product Customizer replied April 29, 2024

Hi STEFRIX,

Thank you for your feedback! We're so glad to hear that Shevaughn was able to help you out.Your satisfaction is our priority, and we're here whenever you need us. Thanks for sharing!

February 19, 2024

Amazing customer service from Shevaughn and Amand. I really appreciate all of their help in getting this set up.

Signature Sweets by Amanda
United States
24 days using the app
Product Customizer replied February 21, 2024

Hi there Signature Sweets by Amanda,

Thank you for leaving us this 5-star review! We appreciate that you acknowledged the amazing support you received from Shevaughn and Aman. We strive to offer the best customer support ever to take the strain away from our merchants so they can get to business. Do not hesitate to reach out to us at anytime!

The Support Team

February 7, 2024

It was an experience he walked me through the process and made it as easy as possible he solved my issue thank you!

Trending products you will love
United States
About 2 months using the app
Product Customizer replied February 9, 2024

Greetings Trending products you will love,

We appreciate you leaving us this review and acknowledging the support you received. It is great that you had a good experience and we want you to know that we are here for you, for anything.

The Support Team

March 12, 2024

I was at first a little sceptical about the this platform but it has proven to be a view easy process to set. I ended up upgrading from the free plan to the premium on the same day simple because of the customer service and how prompt they were which makes me put my trust in them.
I would highly recommend

Sleyed
United Kingdom
About 21 hours using the app
Product Customizer replied March 14, 2024

HI Sleyed,

This is a very gratifying review to read. We're thrilled to be able to exceed your expectations and overcome your initial skepticism. Our support team is very dedicated to the merchants that we serve. Thank you so much for taking the time to leave this review.

If there is every anything that we can do to improve your experience with our app, no matter how minor, please do not hesitate to reach out to us!

April 24, 2024

Very quick to respond and have been able to fix any issues that i have had

LEBBI Threads & Boutique LLC
United States
17 days using the app
Product Customizer replied April 29, 2024

Hi LEBBI Threads & Boutique LLC,

Thank you for your feedback! We're pleased to hear that our response time has met your expectations and that we've been able to resolve any issues you've encountered. Your satisfaction is important to us. Thanks for sharing!

March 13, 2024

works great and customer support is the best!!

Sports Live Decals
United States
Over 1 year using the app
Product Customizer replied March 14, 2024

Hi Sports Live Decals,

Thanks for the kind words! We're thrilled to hear you're having a great experience with our app and the support team behind it. We're always here for you!

April 11, 2024

Shevaughn was AMAZING. He was so helpful to make all of my customization dreams come true! From formatting, placement, colorations, walking me through best options - I can't recommend enough!

FindingHopeandJoy
United States
2 days using the app
Product Customizer replied April 15, 2024

HI FindingHopeandJoy,

Thank you so much for recognizing Shevaughn! He is a fantastic member of our team and always goes above and beyond to help our merchants. Cheers and happy selling!