Reviews (1,772)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage extensive product customizations, which is particularly useful for businesses offering personalized items. It supports various custom options like drop-downs and file uploads, and features reusable templates that simplify product management. The integration with Shopify is seamless, enhancing the shopping experience and potentially increasing sales. Customer support is frequently praised for being efficient and responsive, with special mentions of support personnel like Shevaughn, Aman, and Deep for their quick and helpful service.

Edited May 27, 2024

So far, the app is enabling options for my store that were limited by Shopify, and that was my initial goal. I had tried another app before and had issues specially with their support which made me uninstall the previous one and try this one.
I can't say enough how well impressed I am with Product Options & Customizer support. The tech team is amazing, very professional and very fast in answering my questions and helping me out with the app integration. My special thanks to Shevaughn who has been awesome since I installed the app. I would highly recommend this app!
Deep from support is also amazing and helped me with further questions I had very fast!

Bettercakesbyclaudia
United States
14 days using the app
Product Customizer replied May 29, 2024

Hi Bettercakesbyclaudia,

Thank you for your kind words! We're glad our app is meeting your needs and that our support team has impressed you. We appreciate your kudos to our team members Shevaughn and Deep for their assistance. Customer support is highly important to us, and we're glad you experienced it.

Thanks for being a valued user!

April 26, 2024

This app is relly good. I have used it on my website for more than 5 years. I got a problem only once, and they solved it in 2 minutes. They offer you support 24 hours. Super happy! I highly recommend it.

I'm a Hero
United Arab Emirates
Over 5 years using the app
Product Customizer replied April 29, 2024

Hi I'm a Hero,

Thank you for your feedback! We're thrilled to hear that our app has been a reliable part of your website for over 5 years. It's great to know that our support team was able to swiftly resolve any issues you encountered. Your recommendation is greatly appreciated!

July 11, 2024

Extremely easy to set up. Very helpful support team. I needed the app to display differential on my store and they done it for me in minutes!!

Stair Runners UK
United Kingdom
About 6 hours using the app
Product Customizer replied July 15, 2024

Hi Stair Runners UK,

Thank you for your review! We're glad to hear that the setup was easy and that our support team could quickly assist you. Providing great customer support is a core value for us, and we're always here to help ensure your store runs smoothly.

We appreciate your trust in our app!

June 4, 2024

Great app! Easy to deal with. Plus customer care is on the highest level. Highly recommend!

Club Shop Cuchulainn
United Kingdom
Almost 3 years using the app
Product Customizer replied June 5, 2024

Hi Club Shop Cuchulainn,

Thank you for your feedback! We're glad to hear that you're satisfied with the app and our customer support. Providing top-notch service is one of our core values.

Thanks for being a valued user!

May 8, 2024

The app has really helped me simplify my products so I don't have to have a million Variants.

Best of all during the set up process i had an issue and the chat support reached out right away, worked with me to get it fixed and even customized it more for me based on what i wanted. 10 out of 10 on customer support.

Speech Supplies
United States
5 months using the app
Product Customizer replied May 10, 2024

Hi Speech Supplies,

Thanks for your feedback! We're thrilled to hear our support team was able to help you efficiently and tailor solutions to fit your needs. Ensuring your satisfaction is one of our core values, and your feedback is greatly appreciated!

June 21, 2024

Very helpful and efficient! Cant wait to use my new found knowledge. Easy to schedule and attend the meeting.

WhitePansy
United States
2 days using the app
Product Customizer replied June 26, 2024

Hi WhitePansy,

Thank you for your review! We're glad to hear you found our service very helpful and efficient. We're excited to see how you use your new knowledge moving forward.

Thank you for being a valued user!

May 12, 2024

I am a small business owner and just recently discovered, “Product Options and Customizer” and it has made my life so much easier! Now, my customers can easily fill out customizations on the listing itself in a very clean and organizational way! I also requested the help from a representative regarding a subscription issue and the gentleman named Aman was so kind and took the time to help me and solved my issue so quick! I highly recommend, 10/10!

Blessings Bowtique
United States
4 months using the app
Product Customizer replied May 13, 2024

Hi Blessings Bowtique,

Thank you for your feedback! We're delighted to hear that our app has eased your business operations. It's wonderful to know that Aman provided you with kind and efficient support. We appreciate your feedback and are here to help anytime you need us!

June 11, 2024

It is Great and the support is amazing! I'm sure this app will help me to grow.

Mon petit coeur
Italy
2 months using the app
Product Customizer replied June 19, 2024

Hi Mon petit coeur,

Thank you for your review! We’re glad to know you’re impressed with both the app and our support. We're excited to be part of your growth journey.

Thanks for your support!

April 16, 2024

I contacted customer service regarding an issue with my product customizer app on my website. The drop-down menus were not automatically populating the price of each item. Deep was very helpful to address the issue along with resolving the issue in less than 10 minutes. I will be sure to lean on the support of customer service hence forward if I encounter any further issues. Thank you.

JazzBeautyBar
United States
Over 4 years using the app
Product Customizer replied April 18, 2024

Hi JazzBeautyBar,

Thanks so much for the 5 star review and for recognizing Deep's efforts. He is an outstanding team member and will be thrilled to receive this feedback. Cheers and happy selling!

April 15, 2024

This app has been crucial to how we operate. Customizability is something that we're extremely happy to be able to provide to our customers, and this customizability wouldn't happen without this app backing us.

We very much appreciate the help in working the kinks out of our update. The support is one of the best I've experienced, and makes using the Product Customizer worth it.

Sweet Candy Company
United States
About 6 years using the app
Product Customizer replied April 17, 2024

Hi Sweet Candy Company,

Thanks so much for this wonderful review! We're so happy that Product Options & Customizer is working so well for your store and that you've received outstanding support from the team behind it. Cheers and happy selling!