Reviews (1,785)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

March 17, 2016

Special thanks for Justin, very fast and fantastic support.

Nunuco Design Company
Finland
Almost 2 years using the app
November 6, 2019

Would definitely recommend this app. Easy to set up and great support with a small issue. Thank you.

Canadian Ski Council | Conseil canadien du ski
Canada
Over 1 year using the app
Product Customizer replied November 6, 2019

Hello friends from Canadian Ski Council-

Thanks for this great review for our app -- and we agree that our support team is GREAT! We appreciate you taking the time to provide your feedback. Hope your store sells millions online! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

July 27, 2022

I used this app on my newest store (leather laced) and Shevaughn really did a great job in helping me. as well as being patient and very kind. I will definitely recommend this app to my store owner friends!

Sportphysic
Netherlands
Over 1 year using the app
Product Customizer replied July 29, 2022

Hello to our friends at Sportphysic

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

November 25, 2021

love the function of the app overall, and big shout out to Aman , very professional & helpful customer support.

AcuproHub
United States
Over 1 year using the app
Product Customizer replied November 26, 2021

Hi AcuproHub,

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. We love having you as a customer and are always here to help your Shopify store succeed! We are really glad Aman is with us!

`Harish - Customer Success Team! :D Cheers!

March 3, 2022

Excellent customer support, fixed my issues quickly and seamlessly! Thank you, would highly recommend!

The Closing Gift Store
United States
Over 1 year using the app
Product Customizer replied March 4, 2022

Hello friends at The Closing Gift Store

Thank you for leaving this thoughtful review! We appreciate you leaving taking the time out to write this! We are happy our support team was able to assist you! We love having you as a customer and we are always here to help your Shopify store succeed! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team

February 28, 2022

Kevon was extremely helpful with getting me up and running with this app in my store!! So far I believe the app will be doing me a huge favor so we'll see how things go as I scale. So far so good!!

BODY & BOTANY
United States
Over 1 year using the app
Product Customizer replied March 2, 2022

Hello to our friends from BODY & BOTANY

We’re pleased that Kevon was able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We will let Kevon know that his assistance is greatly appreciated. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

October 3, 2023

Always quick to respond to our questions and fix any issues we have with our shop. We're a flower shop and require customization on most of our bouquets and arrangements, adding notes and specific delivery dates. We've been happy with how seamless the process is and how nice the customizations pair with our theme.

FORAGE GENERAL
Canada
Over 1 year using the app
Product Customizer replied October 5, 2023

Hi there FORAGE GENERAL,

It is great you took the time to leave this 5-star review. We appreciate that you reached out to get assistance and received the help that you needed to set up the customizations for your theme. We hope that we can assist you again in the future if you need it!

The Product Options and Customizer support team

November 20, 2014

This app has really helped us to add custom notes to orders. This is really important to us as many of our products have custom messages for gifting purposes along with engraving customizations. Thanks product customizer!

Big Belly Banks
United States
Over 1 year using the app
November 27, 2020

This app has helped us with the customization and ease of ordering for our customer. The support team is great with their swift reply and assistance!

Key-Orient Lamitec Pte Ltd
Singapore
Over 1 year using the app
Product Customizer replied November 27, 2020

Hello to our friends from Key-Orient Lamitec Pte Ltd

Really appreciate you taking the time out to write this great review! We will definitely extend your kudos to our support team! We hope Key-Orient Lamitec Pte Ltd is super successful online!

-Melissa & The Product Options & Customizer Team

June 9, 2020

This app is really helpful. You can customize anything on it. Love it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

FAITH HOPE LOVE
Vietnam
Over 1 year using the app
Product Customizer replied June 9, 2020

Hello friends from FAITH HOPE LOVE!

Thanks for taking the time to leave us a such a positive note -- it means a lot to us! Glad you think our app is great and really helpful :) We're pretty proud of it! Sure hope your FAITH HOPE LOVE is extra-successful online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team