Reviews (1,785)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

Edited February 11, 2019

We read about this app in the Shopify Plus community. We were having so many issues with fake accounts. At first, it wasn't working and I had to reach out to customer support. They fixed the issue very quickly and this solved my issue. Thanks for a great product!

Testing 1473
United States
Over 1 year using the app
December 10, 2016

Product Customizer is a fantastic app. The functionality is excellent, the customer support is second to none. I give this app my highest recommendation. Thank you.

Retro T Shop
United States
Over 1 year using the app
March 14, 2022

Customer service is amazing. Always help if we have some issues or even if we want to do some customization.

Bijoun
United States
Over 1 year using the app
Product Customizer replied March 15, 2022

Hello to our friends from Bijoun

Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

January 9, 2017

We have been very happy with this app. It makes customizing products a snap. Customer service is very knowledgeable and they are always fast to reply.

Babymelons
United States
Over 1 year using the app
March 6, 2017

Product does exactly what it promises, does it well, and the customer support is outstanding. Highly recommended.

Wildlife Drawings By Jim Wilson
United States
Over 1 year using the app
October 21, 2021

This is an absolutely amazing platform to use. I had a problem and sent a email, I got a response back and the problem was fixed within 5 minutes. Excellent customer service.
I would recommend Product Customizer to anyone and everyone.

Steel Magnolia Jewelry
South Africa
Over 1 year using the app
Product Customizer replied October 23, 2021

Hello to our friends from Steel Magnolia Jewelry

We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review.

Cheers,
Pushpesh & the Product Customizer Support Team

February 17, 2022

Great customer service, fast to fix any issue. Thank you for your assistance. We appreciate it and our customers do too.

Balloons and Weights
United States
Over 1 year using the app
Product Customizer replied February 18, 2022

Hello to our friends from Balloons and Weights

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

April 16, 2022

They were quick to solve a problem i needed fixed to launch my website. I would highly recommend them

hivizcustom
United States
Over 1 year using the app
Product Customizer replied April 18, 2022

Hello to our friends at hivizcustom

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

January 18, 2022

We have been using Product Options and Customizer for several years now. We recently had some questions about the options and how to use this application effectively and the support was great. It just reminded us of how great this app is and how important it is to our business.

Quest Awards
Canada
Over 1 year using the app
Product Customizer replied January 19, 2022

Hello to our friends from Quest Awards

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited January 23, 2020

This app is brilliant & serves the purpose! I’m really impressed with the quick responses via email!

Alex and Us
United Kingdom
Over 1 year using the app
Product Customizer replied January 23, 2020

Hello friends from Alex and Us!

Thanks for saying our app is brilliant and recommending it to others out there! It makes our hard work worthwhile! Glad our support team did a great job for you. Do let us know how else we can support you and Alex and Us at anytime! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team