Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.

March 23, 2021

I used this app. excellent service, enthusiasm, and prompt support. I really like it. I used this app. excellent service, enthusiasm, and prompt support. I really like it.

OOH-GIFT
Vietnam
Almost 2 years using the app
Product Customizer replied March 25, 2021

Hello to our friends from OOH-GIFT

Thank you for leaving this excellent review! We love and appreciate our customers and we are glad we could help :-)

-Melissa & the Product Customizer Support Team

October 1, 2015

Love this app and the support team behind it!
Almost everything on my website has to be customized, and I had no idea where to start to make that happen. After I found this app, I didn't know how to install it. They simply took care of it, and then followed up to make sure I knew how to work it and to make sure everything was working properly.
Excellent customer service!!

Krista Marsh Designs
United States
Almost 2 years using the app
July 24, 2022

While the app is great and super helpful by adding options to my products... I have a big tip of my cap to the Customer Support team for helping me with a Shopify issue, specifically Kevon. Kevon from the Help Center walked me through the issues on the Live Chat (on a SUNDAY) and addressed everything single issue. Even manually worked some things on his end to make sure all problems were resolved. I'm new to e-commerce and he was able to break down resolutions in a simple and effective manner to help me get exactly what I wanted. Thank you Kevon... enjoy your discount code now!

Sender Sticks
United States
Almost 2 years using the app
Product Customizer replied July 25, 2022

Hello to our friends at Sender Sticks

We are incredibly grateful that you took the time out to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer and that Kevon was able to assist you. We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

July 1, 2021

This app is very helpful for anyone who wants to offer customized products.
and their support team awesome!

Outback India
India
Almost 2 years using the app
Product Customizer replied July 5, 2021

Hello to our friends from Outback India

We appreciate you leaving this superb review! We wish you and your store great success! :-)

-Melissa & the Product Customizer Support Team

November 27, 2021

very fast customer support. Aman helped me within 10 minutes and resolved my problem, now it works. thanks!

Jenni Elle
Germany
Almost 2 years using the app
Product Customizer replied November 28, 2021

Hi Jenni Elle,

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. We love having you as a customer and are always here to help your Shopify store succeed! We are really glad Aman is with us!

`Harish - Customer Success Team! :D Cheers!

May 19, 2022

The app is very helpful in letting us customise our products and if there are any issues the customer service is very efficient.

The Flower Folk
United Kingdom
Almost 2 years using the app
Product Customizer replied May 20, 2022

Hello to our friends from The Flower Folk

We are incredibly grateful that you took the time out to leave us such a wonderful review. We're so happy to hear that you are enjoying Product Customizer. We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

March 17, 2016

Special thanks for Justin, very fast and fantastic support.

Nunuco Design Company
Finland
Almost 2 years using the app
February 23, 2023

This product worked perfectly for adding a color option to my product with out effecting its stock. I make custom skateboards where people can adjust the background color, and this app made that doable.
Not only that but I had trouble setting it up, but their online chat service was there for me immediately, and their specialist Sheniel helped me super fast and solved my problem in less than 5 minutes! What a hero!
Thanks guys!!

Skate Shapez
United States
Almost 2 years using the app
Product Customizer replied February 24, 2023

Hello to our friends at Skate Shapez

Thanks for sharing your review with us and the community. We're thrilled to learn that Sheniel was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

October 25, 2023

Very Good! Customer service is very fast and solves any issue that may have with the service. Also, these customizations increase my sales and give a better way to customers customize their products.

Inimigo Clothing
Portugal
Almost 2 years using the app
Product Customizer replied October 26, 2023

Greetings Inimigo Clothing,

It is great to see this 5-star review and know that Product Options & Customizer is benefiting your sales! Thank you for using our support services to assist you with your customization. We are here if you need us.

The Product Options & Customizer support team

November 6, 2019

Would definitely recommend this app. Easy to set up and great support with a small issue. Thank you.

Canadian Ski Council | Conseil canadien du ski
Canada
Over 1 year using the app
Product Customizer replied November 6, 2019

Hello friends from Canadian Ski Council-

Thanks for this great review for our app -- and we agree that our support team is GREAT! We appreciate you taking the time to provide your feedback. Hope your store sells millions online! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team