Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

February 19, 2015

There are some glitches where if I delete a line and add it, my option lines are no longer in order, so I found a work around where I added more lines than I needed, and delete the lines accordingly. Also, it would be excellent if this app could include a way to delete multiple lines.

Also, if for future updates you add radio buttons and check boxes, and a way to format the option boxes that would be great.

Nevertheless, it is a great product!

EKStamps
United States
About 1 month using the app
April 27, 2023

Great customer service. Technical support is excellent. There is a little shortcoming that some minor problems need to be solved by contacting customer service, rather than perfect from the beginning.

WecustomGift
China
About 1 month using the app
Product Customizer replied April 28, 2023

Hello to our friends at WecustomGift

Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

July 8, 2019

I would give it 3.75 stars it does what it says and the customer support is exceptional. I had to pay extra to allow additional payment options. What I don't like is that when you make an addition to the cart it changes the # of cart items whit is confusing to the customer. Just not a seamless cart integration and it looks unprofessional.

Adorn Greek Gifts
United States
About 1 month using the app
Product Customizer replied July 11, 2019

​Hello friends at Adorn Greek Gifts! This is Sean, the Customer Success Manager with Product Customizer :)

Thanks for leaving us this rating! Glad our support has been great for you. I agree that checkout page integration is the toughest part for apps on Shopify to overcome. There is more than one solution to integrating extra charges into a store's cart and checkout page, and our app developers chose the one they did because it fixes most problems that other apps like ours don't... but unfortunately no solution on the Shopify app store solves them all. Thanks for understanding and taking the time here!

-The Product Options & Customizer Team

October 19, 2018

I used his app to hep me create customized products. Simple and easy to use and it works great. I would highly recommend it.

printmypetco
United States
About 1 month using the app
November 15, 2013

This app really gave us the ability to add unlimited options. We only have around 30 products but they come in hundreds of variations. I would love to see some new features though.

I would also like to see the ability to stay within the same window rather than having to use another one for the customizer.

Barnstable Bat
United States
About 1 month using the app
May 15, 2014

The app is a good supplement for the existing product options and variants offered by the shopify platform. Its easy to use and allows unlimited amount of customisations. More importantly, the technical support was excellent. Kim was not only prompt and responsive to my request for help in the initial set up, she was also very patient and helpful. This is contrary to the experience I had with the other developer.

Hallmark of Love
Singapore
About 1 month using the app
February 10, 2014

I am a neophyte and this app was very easy to understand. I had a tough time putting snippets in the right place; one quick email and their support team did it for me! I played around with the options and quickly got them installed. I ended up using a different app only because I needed different functionality. When I wrote to explain and ask how to remove the CS-installed snippets, they got right back to me to explain how. Wonderful team @ Product Customizer.

2ChicNails
United States
24 days using the app
January 27, 2022

App is great to use, the teams are very responsive and helpful. I spoke with several support person over a period of a few days, all are very helpful with improving our listing.

Freshideasstarthere
Canada
18 days using the app
Product Customizer replied January 28, 2022

Hello to our friends from Freshideasstarthere

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

February 10, 2014

I just Download the App, and i'm love.... That's Great Solution for my Business

Home of The Magic Mug
United States
15 days using the app
February 21, 2014

Very helpful app! Simple to set up and easy to use. My shop sells monogrammed jewelry and accessories and being able to set up colors, styles and characters is a big help!

Ella's Closet Boutique
United States
11 days using the app