Reviews (1,784)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.
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great service, great help !
Hi Maison Délara,
Thank you for your feedback! We're glad to hear you had a great experience with our service.
We appreciate your support!
I contacted customer service regarding an issue with my product customizer app on my website. The drop-down menus were not automatically populating the price of each item. Deep was very helpful to address the issue along with resolving the issue in less than 10 minutes. I will be sure to lean on the support of customer service hence forward if I encounter any further issues. Thank you.
Hi JazzBeautyBar,
Thanks so much for the 5 star review and for recognizing Deep's efforts. He is an outstanding team member and will be thrilled to receive this feedback. Cheers and happy selling!
This app has been crucial to how we operate. Customizability is something that we're extremely happy to be able to provide to our customers, and this customizability wouldn't happen without this app backing us.
We very much appreciate the help in working the kinks out of our update. The support is one of the best I've experienced, and makes using the Product Customizer worth it.
Hi Sweet Candy Company,
Thanks so much for this wonderful review! We're so happy that Product Options & Customizer is working so well for your store and that you've received outstanding support from the team behind it. Cheers and happy selling!
So far, the app is enabling options for my store that were limited by Shopify, and that was my initial goal. I had tried another app before and had issues specially with their support which made me uninstall the previous one and try this one.
I can't say enough how well impressed I am with Product Options & Customizer support. The tech team is amazing, very professional and very fast in answering my questions and helping me out with the app integration. My special thanks to Shevaughn who has been awesome since I installed the app. I would highly recommend this app!
Deep from support is also amazing and helped me with further questions I had very fast!
Hi Bettercakesbyclaudia,
Thank you for your kind words! We're glad our app is meeting your needs and that our support team has impressed you. We appreciate your kudos to our team members Shevaughn and Deep for their assistance. Customer support is highly important to us, and we're glad you experienced it.
Thanks for being a valued user!
We have been using this app for many years, and had been essential for our type of products. The app is easy to use, has all the functions we need and is very customisable to suit your product requirements. We have only ever had one issue, there was an immediate answer and they were onto it with a quick fix. I would recommend this app to anyone who needs to add customised features to their products.
The app has really helped me simplify my products so I don't have to have a million Variants.
Best of all during the set up process i had an issue and the chat support reached out right away, worked with me to get it fixed and even customized it more for me based on what i wanted. 10 out of 10 on customer support.
Hi Speech Supplies,
Thanks for your feedback! We're thrilled to hear our support team was able to help you efficiently and tailor solutions to fit your needs. Ensuring your satisfaction is one of our core values, and your feedback is greatly appreciated!
Extremely easy to set up. Very helpful support team. I needed the app to display differential on my store and they done it for me in minutes!!
Hi Stair Runners UK,
Thank you for your review! We're glad to hear that the setup was easy and that our support team could quickly assist you. Providing great customer support is a core value for us, and we're always here to help ensure your store runs smoothly.
We appreciate your trust in our app!
I am a small business owner and just recently discovered, “Product Options and Customizer” and it has made my life so much easier! Now, my customers can easily fill out customizations on the listing itself in a very clean and organizational way! I also requested the help from a representative regarding a subscription issue and the gentleman named Aman was so kind and took the time to help me and solved my issue so quick! I highly recommend, 10/10!
Hi Blessings Bowtique,
Thank you for your feedback! We're delighted to hear that our app has eased your business operations. It's wonderful to know that Aman provided you with kind and efficient support. We appreciate your feedback and are here to help anytime you need us!
I have been using this app since I first started using Shopify, so since 2015 IIRC. It is perfect for highly customizable with many variations and, best of all, live chat tech support is FANTASTIC!! Last week I updated to a 2.0 theme and had no idea product customizer wasn't working ... not until I started looking at orders and realized there was no customization data present. I submitted as many screenshots as I could of all my efforts to fix the problem, created a staff account, and the Product Customizer team got everything working again within minutes. I'm so relieved! Thank you so much :)
Hi there justthegoods,
What a great review you left us! We really appreciate you taking the time to detail this review and acknowledge the support you received in setting up your new 2.0 theme. We strive to assist in every way that we can and we are here for you when you need us. Thank you for being a valued merchant!
The Support Team
Great app! Easy to deal with. Plus customer care is on the highest level. Highly recommend!
Hi Club Shop Cuchulainn,
Thank you for your feedback! We're glad to hear that you're satisfied with the app and our customer support. Providing top-notch service is one of our core values.
Thanks for being a valued user!