Reviews (1,797)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.

June 25, 2017

This is a fantastic app. Yes, there are some free apps available that allow customers to customize products, but they all seem to be missing something that is kinda crucial, like adding different prices to different variations. This app has everything. It is so simple an easy to use and looks great in the storefront. The staff are super helpful and respond quickly. I appreciate that the ordering process is going to be more hands-off, meaning I can get my products out faster.

Cheer It Apparel
United States
About 1 year using the app
March 25, 2013

What a fantastic app! I would seriously urge anyone selling personalized products to get it at once!

Great interface, helpful and friendly support and simple to install the little bit of code needed (which is made even easier with the detailed tutorial vids).

Can not recommend this app enough!

Oh Lucky You
United Kingdom
About 1 year using the app
January 4, 2014

Product Customizer works great! The drop down menus are super easy to create and the interface is easy to use! I highly recommend the app!

artshoesonline
United States
About 1 year using the app
March 11, 2016

So far so good, I have tried a bunch of product options apps and has other have said they were just a pain or took to much time and being fiddly, so far if I could give 20 stars, I would.

Daniels Customized Gifts
United States
About 1 year using the app
December 18, 2014

Nice, simple to use app. Kim was very helpful.

Powerhouse Design
United States
About 1 year using the app
March 10, 2020

It's a good app. the customer support very fast. so it was very easy to do Would definitely recommend!

Tee4lives
Vietnam
About 1 year using the app
Product Customizer replied March 10, 2020

Hello friends from Tee4lives!

SO appreciate the time you took to give our app and customer service this great review - we are pretty proud of both. Thanks for your recommendation and glad our team was able to assist. Let us know if there is every any questions or issues -- always here to help :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

August 29, 2023

We can easily enable customization for new products with just a few clicks. Really cool! Great additional options.

Pole
Germany
About 1 year using the app
Product Customizer replied August 31, 2023

Hi there Pole,

Thank you for taking the time to leave us this awesome review! We love that you are able to customize your products easily and that Product Options and Customizer works for your store.

Stephanie and the Customer Support Team

August 21, 2015

Love this app! I had a couple questions regarding this app and Kim was so nice and helpful! I'm so glad I downloaded this! It's super easy to install and super easy to use!

Paper K Studios
United States
About 1 year using the app
Edited November 24, 2022

Good job, there more room for growth and betterment.
Looking forward to more issues getting resolved.

generalmarts.com
United States
About 1 year using the app
Product Customizer replied November 9, 2022

Hello to our friends at generalmarts.com

Thank you for leaving this thoughtful review! We appreciate you taking the time to write this! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Product Customizer Support Team

February 17, 2021

Kevon was amazing!!! I accidentally deleted this app which threw our site into a tailspin because we lost the ability for our customers to personalize their items. Not good for a personalization store!!! It took me a few days to realize what had happened, but once I got to the bottom of it, I sent an email to the company immediately. Thank goodness for their attention! He had us up and running again in just over 2 hours, and we didn't have to redo all of our products, it came back up and is working wonderfully. I can NOT recommend this app enough! We do personalization of all types, and with this app, our job is much easier. Work smarter, not harder... add this app your store, too! All of us at www.EnchantedMemoriesBranson are thankful for your help, Kevon!

Enchanted Memories, Custom Engraving & Unique Gifts
United States
About 1 year using the app
Product Customizer replied February 17, 2021

Hello to our friends from Enchanted Memories, Custom Engraving & Unique Gifts

We are happy we could assist you! Thank you for leaving us this great review! :-) We wish you and your store all the best!

-Melissa & the Product Customizer Support Team