Reviews (1,870)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced search/filtering capabilities, product recommendation widgets, and AI-powered features. They appreciate the intuitive interface, customization options, and mobile compatibility. The visual merchandising tools, custom product filter, and analytics dashboard are also valued. Advanced filtering options enhance the shopping experience. The support team is praised for their responsiveness and expertise. This app is particularly beneficial for stores with large inventories, improving site search and collection page filter functionality.

May 17, 2024

Very helpful and fast!

Kip&Co
Australia
Almost 5 years using the app
May 16, 2024

TERRIBLE SUPPORT. Their "live" chat is a joke...their response is slow or not at all to email. FOUR REQUESTS to try and solve a simple issue and it's still not resolved. Inability to respond or solve issues even after providing video and screenshots. Clearly their support is overseas as when they do respond it's in the middle of the night here in the U.S. DO NOT USE!!!!!
Maybe now they'll respond. this is what you get when paying them over $200 a month?!

theLightShop
United States
About 5 years using the app
Boost Commerce replied May 19, 2024

Hi The Light Shop Team,

Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience.

Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then.
We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication.

We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder?

We are looking forward to hearing from you soon.

Best regards,
The Boost Team

May 15, 2024

Terrible support AND does not fully uninstall! Boost leaves snippets of code and will seriously mess up your formatting. Lost sales and days of work.

Nic Pouch UK
United Kingdom
About 4 years using the app
Boost Commerce replied May 19, 2024

Hi Nic Pouch UK Team,

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused and understand your frustration.

We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. As per the instructions provided via email, you simply need to re-enable your theme's original product grid, collection banner, and search results. It's possible that these elements were hidden while using our widget.

We understand that some themes might be complicated to work with and we are fully committed to supporting you in returning to your theme's original setup. We have sent a follow-up email to provide further assistance. Could you please check it?

Once again, thank you for your cooperation, and we eagerly await your response.

Best regards,
The Boost Team

May 10, 2024

Great app and excellent support. We've been using the app for quite some time now. Recently we had a small issue which was resolved in no time. Highly recommended!

Retail International Group
Malta
About 4 years using the app
April 29, 2024

5 stars - always! They are so helpful and easy to communicate with.

COAX Copenhagen
Denmark
Almost 5 years using the app
May 9, 2024

Harrison and his team are A+++. Not only is the app outstanding and targets big conversion areas of the website, but Harrison is always ready to help customise what we need to adapt to our particular website. I've been so impressed with his responses and trouble shooting.

CouCou
United States
Over 3 years using the app
May 22, 2024

Absolute fantastic app and world class support! A must for any shopify store.

EBB & FLOW
Denmark
Over 2 years using the app
May 8, 2024

Superb support from Jack - thank you!

Expert Wine Storage
United Kingdom
About 3 years using the app
May 30, 2024

It's been over 3 weeks since our last contact with Boost.
Is the customer service team no longer part of the team? We love the functionality of boost and we are using the most expensive plan but the service is poor compared to all other apps. I hope this review leads to them responding to my 5+ follow up emails.

Abbyson.com
United States
About 2 years using the app
Boost Commerce replied June 1, 2024

Hi Abbyson team,

Thank you for the feedback.

Our records show our support agents promptly responded to all of your emails, but we haven't received any further response from you.

We understand our emails may have been overlooked or filtered. Our team has sent a new follow-up, could you kindly check your inbox and spam folder?

We're committed to reliable support, and look forward to assisting you further.

Best regards,
Boost team

May 25, 2024

apps bit buggy between former version and the newest the turbo version, the latest turbo version is launched while it is not ready, third party integration gone, and also the visual editor is bad compared the previous. Support is slow for this expensive subscription should offer 24 hours chat support

Maimoco
Singapore
Over 2 years using the app