Reviews (1,963)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website search functionality with its AI-driven, accurate, and fast results, boosting customer satisfaction and sales. It offers customizable search and filter options, advanced filtering, and smart handling of large datasets. The app is noted for reliable performance and seamless integration. Support is frequently praised as responsive and professional, adept at managing custom code changes and integrations.

Edited April 23, 2024

Horrible! After days of testing they admitted they can't get this working. It took about 10 seconds to load. To uninstall the app they send video instructions that doesn't apply to the views of the app.

Urban Kit Supply
Finland
11 days using the app
Boost Commerce replied April 24, 2024

Hi Urban Kit Supply Team,

Thank you for your feedback. We apologize for any inconvenience and understand your frustration.

To provide clarity, we would like to address the ...

March 31, 2024

No support whatsoever after 5 days. Definitely not a reliable app

AMEKANA
United States
6 days using the app
Boost Commerce replied April 2, 2024

Hi AMEKANA Team,

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced and understand your frustration.

Upon reviewing our ...

July 22, 2024

unlimited filter options (tag and Metafiled) is true but cost a fortune.

If you need more than 20 slots, it will need extra charge of $50 for each 5 slots.

Computer Lounge
New Zealand
26 minutes using the app
Boost Commerce replied July 24, 2024

Hi Computer Lounge Team,

Thank you for your feedback. We apologize for any inconvenience you may have experienced while using our app.

The Metafield feature is included in ...

March 30, 2024

Please dont use this this literally ruined my shopify code after uninstalling also it made so much mess literally i created again from scratch

Stelth
India
17 minutes using the app
Boost Commerce replied April 1, 2024

Hi Stelth team,

Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered while using our app.

As we haven't had a chance to be ...

May 10, 2024

DO NOT DOWNLOAD!
After deleting the app my store was ruined. All of my collection pages were gone, and I had to manually restore them.

Kayla's Garden
United States
9 minutes using the app
Boost Commerce replied May 14, 2024

Hi Kayla's Garden team,

Thank you so much for your candid feedback and we are sorry to hear about your concern.

Please allow us to explain that when you delete the ...

Edited June 14, 2024

Terrible customer service, I have to constantly repeat myself in order to get their bugs fixed and they tried to charge me for that as well. Their customer service rep Jayson is the biggest time waster there is, at one point he wasted an entire month of my time without doing ANYTHING. Look elsewhere, these people have lost their reputation and their competitors are getting ahead of them. I've ...

Kidichic
United States
Over 5 years using the app
Boost Commerce replied December 14, 2021

Hi team,

We're thrilled to receive your wonderful review. Being of service to your store is our great pleasure. Glad that we could turn it into valuable assets to your ...

August 23, 2023

We've been using this app for 4-5 years and the customer support has gone downhill. With our use-case, customers use the search function 70-80% of the time making it a critical part of our business. Version 3 of the app loads much slower than V2. It's so slow that customers often mistakenly use Shopify's native search before the app even loads in. Our conversion rates dropped considerably after ...

Nella Online
Canada
About 5 years using the app
Boost Commerce replied August 25, 2023

Hi Nella Team,

Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused.

We are pleased to inform you that our team has implemented a ...

August 18, 2021

If you are like me and periodically like to make new collections and sell items from the new collection on the same day, I would steer clear of this app. They have been having issues with their sync function for quite a while now making it to where new collections do not display any products. They have assured me in the past that this is a temporary issue that they are fixing, and yet it persists ...

Sample Haus Anything
Canada
Almost 5 years using the app
Boost Commerce replied August 18, 2021

Our Dear Customer,

Thank you for reaching out and for giving us your feedback, it really matters to us.

We're truly sorry that you are experiencing some issues with our app ...

September 15, 2023

Terrible Terrible app!!!!! I don't write reviews often and feel the need to express how disappointed i am with this app. I do not remember installing this app and discovered i am being charged a fee each month. I uninstalled the app and wrote to the developers asking why i am being charged a fee. I have received no reply and i am still being charged. Be very careful with this app. I am very very ...

Avalonia
United Kingdom
Over 4 years using the app
Boost Commerce replied October 10, 2023

Hello Avalonia Team,

Thank you for your feedback. It appears that there might have been some misunderstanding along the way. Allow us to clarify.

It's important to note that ...

August 19, 2023

We do not recommend this app.

It breaks our collection pages. Our developers cannot find a workaround like many 3rd party apps.

Usually, the response time to fix it is quick. However, our collection pages have yet to function correctly in nearly one week, and Jayson needs to provide the proper support.

This is not defamatory; it's just true.

We've used this app for a few years. However, we will ...

ML Furs
United States
Over 4 years using the app
Boost Commerce replied August 21, 2023

Hi ML Furs Team,

Thank you so much for taking the time to provide us with feedback.

We want you to know that we have received and acknowledged your concerns. Your feedback ...