Reviews (1,963)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing website search functionality with its AI-driven, accurate, and fast results, boosting customer satisfaction and sales. It offers customizable search and filter options, advanced filtering, and smart handling of large datasets. The app is noted for reliable performance and seamless integration. Support is frequently praised as responsive and professional, adept at managing custom code changes and integrations.
Refine
-
By rating
Horrible! After days of testing they admitted they can't get this working. It took about 10 seconds to load. To uninstall the app they send video instructions that doesn't apply to the views of the app.
Hi Urban Kit Supply Team,
Thank you for your feedback. We apologize for any inconvenience and understand your frustration.
To provide clarity, we would like to address the concern you encountered with the Instant Search Widget, it activates after our JavaScript (JS) file events have fully loaded. However, it takes only 1 second for the Instant Search Widget to become functional, as shown in the recording we shared.
We are sorry to provide another version uninstallation guide and have resent the correct one. Our team also has followed up via email to ask for collaborator account to assist you further right then. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have.
Regarding the subscription fee, please be assured that we don’t automatically charge it after the trial period. The charge is made by Shopify only when you choose a plan and approve the payment.
Once again, thank you for using our app. We apologize for not meeting your expectations, we value your feedback and are committed to improving your experience. We look forward to your response and the opportunity to assist you further.
Kind regards,
Boost Team
No support whatsoever after 5 days. Definitely not a reliable app
Hi AMEKANA Team,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced and understand your frustration.
Upon reviewing our records, it appears that one of our support agents already responded to your inquiry on 30th, Mar 2024 (02 days after your first email). Please be advised that our standard support is 24/6 and we always try our best to reply to our customers within one day. However, our team had a heavy workload during that day and we are sincerely sorry for letting you wait up to 2 days to get the reply. Also, it's possible that our email may have been overlooked or filtered into your spam or promotions folder.
We are fully committed to providing reliable support to all our users, and we're more than willing to assist you further via email. Our team has sent a new email to follow up with your concern and assist you to get the issues fixed, kindly help us check and reply to our email, and we'll ensure to address your concerns promptly.
Thank you again for your feedback and for staying with us! We are eager to resolve any issues you may have and improve your experience with our app.
Kind regards,
Boost team
unlimited filter options (tag and Metafiled) is true but cost a fortune.
If you need more than 20 slots, it will need extra charge of $50 for each 5 slots.
Hi Computer Lounge Team,
Thank you for your feedback. We apologize for any inconvenience you may have experienced while using our app.
The Metafield feature is included in the default pricing plan, and we do support creating filters based on Metafield values. However, the additional Metafield slots you are requesting are a customization beyond the default offering. As mentioned in our documentation (https://support.boostcommerce.net/en/articles/9355700-filtering-products-by-metafield-value), customers can add up to 5 Metafields by default.
Regarding Metafields, this attribute is not automatically shared with us when we sync data from your Shopify store. We need to create our own workflows to keep Metafield data updated and enable their use with our app. This requires us to dedicate resources to store and process the Metafield data accordingly.
We hope this clarifies the situation. Our team has also sent a follow-up email, and we are excited to assist you further with your needs.
Thank you and best regards,
Boost Team
Please dont use this this literally ruined my shopify code after uninstalling also it made so much mess literally i created again from scratch
Hi Stelth team,
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered while using our app.
As we haven't had a chance to be informed about this issue from you yet, we appreciate you bringing it to our attention. We have reached out to you via email to assist you in getting your store up and running with our app.
Please allow us to clarify that during the initial installation, the app automatically applies to your duplicated theme, not your live theme. This allows our customers to test the app's features and customize the layout on the duplicate theme without affecting the live theme.
We have also provided step-by-step instructions in our Help Center page in case you decide to uninstall the app. This will help you remove any remaining app code and prevent potential bugs.
Our team is dedicated to providing prompt assistance and maintaining transparency throughout the process.
We eagerly await your feedback and would greatly appreciate it if you consider giving our app another chance.
Kind regards,
Boost team
DO NOT DOWNLOAD!
After deleting the app my store was ruined. All of my collection pages were gone, and I had to manually restore them.
Hi Kayla's Garden team,
Thank you so much for your candid feedback and we are sorry to hear about your concern.
Please allow us to explain that when you delete the application, the Boost Instant search widget will be automatically removed from your theme, and your theme's original search box and search engine will be reinstated. To return to the theme's original product grid, please follow the instructions we have shared in our help center here (https://help.boostcommerce.net/article/727-how-to-revert-theme-setup). We always send an uninstallation guide to merchants' registered emails when they uninstall the app to ensure their theme works normally after uninstalling.
Please rest assured that none of our app's code remains in your store.
Furthermore, our team sent you an email with detailed instructions on how to revert to your theme's original product grid.
We hope this clarification sheds light on the situation, and we eagerly await your response to the corresponding ticket.
Best regards,
Boost Team
Terrible customer service, I have to constantly repeat myself in order to get their bugs fixed and they tried to charge me for that as well. Their customer service rep Jayson is the biggest time waster there is, at one point he wasted an entire month of my time without doing ANYTHING. Look elsewhere, these people have lost their reputation and their competitors are getting ahead of them. I've been a customer for over 5 years and I'm leaving.
Hi team,
We're thrilled to receive your wonderful review. Being of service to your store is our great pleasure. Glad that we could turn it into valuable assets to your business.
As always, our Support team is all around for you. Do feel free to reach out anytime your inquiries/concerns pop up.
Sincerely,
Boost Team
We've been using this app for 4-5 years and the customer support has gone downhill. With our use-case, customers use the search function 70-80% of the time making it a critical part of our business. Version 3 of the app loads much slower than V2. It's so slow that customers often mistakenly use Shopify's native search before the app even loads in. Our conversion rates dropped considerably after switching to V3 that we had to revert back to V2. When we contact customer support the solution they provided is "to wait for the app to load, then use the app's search". How do you expect us to tell this to our customers or change their search behaviour?
Hi Nella Team,
Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused.
We are pleased to inform you that our team has implemented a solution and we have contacted you via email to discuss the details. We appreciate your collaboration and look forward to working together to enhance the overall experience.
All the best,
Boost Team
If you are like me and periodically like to make new collections and sell items from the new collection on the same day, I would steer clear of this app. They have been having issues with their sync function for quite a while now making it to where new collections do not display any products. They have assured me in the past that this is a temporary issue that they are fixing, and yet it persists. If you are more of a planner and your collections are made a while before you will ever send traffic to them, then this app may serve you well.
Our Dear Customer,
Thank you for reaching out and for giving us your feedback, it really matters to us.
We're truly sorry that you are experiencing some issues with our app and we would like to apologize for any discomfort this brought you. We want you to know that we're here to support you.
With your kind cooperation, we are investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site.
In addition, please let us know should you have any other questions, we are always around here happy to help.
Warmest of regards,
Boost Team
Terrible Terrible app!!!!! I don't write reviews often and feel the need to express how disappointed i am with this app. I do not remember installing this app and discovered i am being charged a fee each month. I uninstalled the app and wrote to the developers asking why i am being charged a fee. I have received no reply and i am still being charged. Be very careful with this app. I am very very disappointed by this app and the customer service.
Hello Avalonia Team,
Thank you for your feedback. It appears that there might have been some misunderstanding along the way. Allow us to clarify.
It's important to note that the installation and subscription processes are carried out and approved on your end, as we do not possess the authorization or access to approve any charges from your store. We also checked the amount of activities of your usage and they indeed appeared.
When we initially received your email regarding the charged fee, our support agent promptly responded but it seems like it got lost in your mailbox. We also sent a couple more emails in the hope that they could reach you well this time. Could you please kindly check?
Our commitment is to provide prompt assistance to all our customers, and transparency remains a core value for us. Should you have any additional queries or require further clarification, please do not hesitate to reach out. We are always available for continued communication.
Warm regards,
Boost Team
We do not recommend this app.
It breaks our collection pages. Our developers cannot find a workaround like many 3rd party apps.
Usually, the response time to fix it is quick. However, our collection pages have yet to function correctly in nearly one week, and Jayson needs to provide the proper support.
This is not defamatory; it's just true.
We've used this app for a few years. However, we will find a new one or build something ourselves ASAP.
Very disappointed in the Boost dev team's response time.
Hi ML Furs Team,
Thank you so much for taking the time to provide us with feedback.
We want you to know that we have received and acknowledged your concerns. Your feedback matters greatly to us, and we are committed to addressing any issue to ensure a seamless experience for you and all our users.
Our team has reached out to you with a suitable solution. We await your response and value your collaboration in resolving this promptly to ensure your satisfaction.
All the best,
Boost Team