Reviews (1,869)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its advanced search/filtering capabilities, product recommendation widgets, and AI-powered features. They appreciate the intuitive interface, customization options, and mobile compatibility. The visual merchandising tools, custom product filter, and analytics dashboard are also valued. Advanced filtering options enhance the shopping experience. The support team is praised for their responsiveness and expertise. This app is particularly beneficial for stores with large inventories, improving site search and collection page filter functionality.
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It's been over 3 weeks since our last contact with Boost.
Is the customer service team no longer part of the team? We love the functionality of boost and we are using the most expensive plan but the service is poor compared to all other apps. I hope this review leads to them responding to my 5+ follow up emails.
Hi Abbyson team,
Thank you for the feedback.
Our records show our support agents promptly responded to all of your emails, but we haven't received any further response from you.
We understand our emails may have been overlooked or filtered. Our team has sent a new follow-up, could you kindly check your inbox and spam folder?
We're committed to reliable support, and look forward to assisting you further.
Best regards,
Boost team
apps bit buggy between former version and the newest the turbo version, the latest turbo version is launched while it is not ready, third party integration gone, and also the visual editor is bad compared the previous. Support is slow for this expensive subscription should offer 24 hours chat support
Team us quick and responsive to our questions, needs! We've enjoyed working with them for a number of years now.
This app is a great benefit to our store. It allows our customers to successfully navigate our site to find the products they are looking for, and we have been able to successfully increase conversions while minimizing effort with easy theme customizations and straightforward backend edits. They provide a number of tutorials for customizations, and their Technical Support team is always willing to help on small customization projects. Overall, great team and great product!
TERRIBLE SUPPORT. Their "live" chat is a joke...their response is slow or not at all to email. FOUR REQUESTS to try and solve a simple issue and it's still not resolved. Inability to respond or solve issues even after providing video and screenshots. Clearly their support is overseas as when they do respond it's in the middle of the night here in the U.S. DO NOT USE!!!!!
Maybe now they'll respond. this is what you get when paying them over $200 a month?!
Hi The Light Shop Team,
Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience.
Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then.
We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication.
We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder?
We are looking forward to hearing from you soon.
Best regards,
The Boost Team
Email customer service was fast and efficient. They resolved our issue within a day. Great customer service.
First, Boost has AMAZING customer service. That's key for me with any Shopify app. Second, the app works incredibly well. The filtering options are easy to set up and implement, and the AI search is unmatched. Truly a great app I'd recommend to anyone.
5 stars - always! They are so helpful and easy to communicate with.
Always great support and tangible results from questions and fixes needed on the site. Thanks Boost!
I requested a change to better improve the look of an aspect of our store and they were able to deliver exactly what I wanted in a matter of days, thank you!