Reviews (1,963)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website search functionality with its AI-driven, accurate, and fast results, boosting customer satisfaction and sales. It offers customizable search and filter options, advanced filtering, and smart handling of large datasets. The app is noted for reliable performance and seamless integration. Support is frequently praised as responsive and professional, adept at managing custom code changes and integrations.

August 15, 2023

Useless app! AI is a big word, please use it properly............................................................

August Berg
Singapore
Almost 4 years using the app
Boost Commerce replied August 16, 2023

Hi August Berg team,

We are sincerely sorry that our AI-powered features were not up to your expectation!

Unfortunately, we didn't have a chance to sort it out for you as we ...

July 27, 2022

We used this app mainly to split variants of a product into individual products on a collection page. Problem is with every launch, the products do not display for a long time after you publish them. For example today we publish two products 15 minutes early to give plenty of time for the products to be displayed before Launch. 30 minutes post launch the products were still not displaying. thats ...

Lahana Swim AU
Australia
Over 3 years using the app
Boost Commerce replied July 27, 2022

Dear Customer,

Thank you for bringing this to our attention.

We are very sorry to hear that you did not have a great experience. We have sent an email to investigate further ...

January 19, 2023

I am writing to bring to your attention an issue with your product that has caused significant harm to our business. Specifically, due to poor coding practices during work on our theme, a piece of code was left behind that has prevented Google from indexing our collection pages, prevented Googlebot from following any links on the page, and prevented descriptions from appearing below the page in ...

Crepslocker
United Kingdom
About 3 years using the app
Boost Commerce replied January 21, 2023

Hello Mo and team,

Thank you for your patience and kind collaboration as we worked on your SEO and technical concerns/requests. We will do our best to keep such issues from ...

July 20, 2023

This app is an absolute disaster, hands down the worst we've ever encountered. The customer support is a joke; they are completely unhelpful and seem indifferent to our issues. Installing this app was a colossal waste of time and money, and we regret ever giving it a chance. Stay away and save yourself the frustration!

Eye on Design
Poland
Almost 3 years using the app
Boost Commerce replied August 9, 2023

Dear Eye on Design Team,

Thank you so much for sharing your feedback. Please accept our sincere apologies for the inconvenience this has caused you. It's never our intention ...

Edited August 12, 2024

We spend about $2,000 a year on this app. While it generally works well, the customer support is terrible. They offer minimal help and treat you like an idiot when issues arise. Currently, our prices have shown as $0 for four days due to a sync problem. Despite trying both manual and auto syncs, the issue persists. Jayson from tech support suggested we schedule a synchronization, which we already ...

Customhoj.se
Sweden
Over 2 years using the app
Boost Commerce replied November 24, 2022

Dear Adam,

Thank you for sharing your feedback!

We once again sincerely apologize for all of the hassles. Please rest assured that it was never our intention to have you ...

November 23, 2022

The app started causing bugs on our website on Wednesday Nov 23 when our traffic is high for BFCM. None of our collection or category pages are loading bc of Boost Commerce bug. We cant get in touch with anyone at Boost commerce to solve it nor did we get any messages about this. Shopify is saying Boost Commerce is causing issues with many stores this day but they cant help us since its a 3rd ...

Noémie
United States
Over 2 years using the app
Boost Commerce replied November 24, 2022

Dear Nicollette,

Thank you for your honest feedback!

We appreciate your kind understanding in this issue and sincerely apologize for all of the inconvenience you experience. ...

Edited July 7, 2024

If you want terrible images and your site speed to slow down tremendously. Then this app will be right up your ally. The reports never work and after over 6 months we can't attribute one sale to this APP. Poor Customer Service. Very difficult to use and they are constantly changing the app that it's impossible to intergrate with Shopify. Not worth the money. I held back from writing this review ...

TopKoalaTee
United States
Almost 2 years using the app
Boost Commerce replied May 8, 2023

Hi there,

Thank you so much for taking the time to share your thought with us!

In order to make sure we meet your full expectations from our app and deliver an even better ...

Edited June 20, 2021

This app destroyed my theme, and when i went go change it back the default filter was not working on my phone. Plus they force you to upgrade if you have products over 1000. This is BS. Text me on WhatsApp at 4438546217 to get my issue fixed asap

Harford Road Liquors
United States
Almost 2 years using the app
Boost Commerce replied June 20, 2021

Dear our Valued Customer,

Thank you for bringing this to our attention.

We are very sorry to hear that you did not have a great experience. Upon investigating, we could see ...

July 28, 2021

I think this app will do what I need it to do. Unfortunately, customer support has been horrible. I have asked them to look at three simples things and after about 10 emails exchanged I don´t think they even understand the issues I have raised. We are just going back and forth and around in circles.

The Rotten Fruit Box
Portugal
Almost 2 years using the app
Boost Commerce replied July 29, 2021

Hello,

Thank you for reaching out to us and I am sorry that you are experiencing some problems with our app but of course, we are here to support you on this.

With your kind ...

July 20, 2023

Be careful!!!! This app has destroyed my theme and has ruined my collection pages! The customer support is not responsive, and they see no problem in what they have done!! I am wondering if previous comments are real or bought! Really.. I am absolutely disappointed with their support - D I S A S T E R

Eye on Design
Poland
Almost 2 years using the app
Boost Commerce replied August 9, 2023

Dear Eye on Design Team,

Thank you so much for sharing your feedback. Please accept our sincere apologies for the inconvenience this has caused you. It's never our intention ...