Reviews (1,966)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing search functionality and customer experience on Shopify stores with AI-powered results and advanced filters like price, color, and size. It's noted for its cost-effectiveness, ease of customization, and fast, reliable performance. The support team is praised for being responsive and helpful in resolving issues quickly, contributing to increased sales and improved shopping experiences.
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This app is an absolute disaster, hands down the worst we've ever encountered. The customer support is a joke; they are completely unhelpful and seem indifferent to our issues. Installing this app was a colossal waste of time and money, and we regret ever giving it a chance. Stay away and save yourself the frustration!
Dear Eye on Design Team,
Thank you so much for sharing your feedback. Please accept our sincere apologies for the inconvenience this has caused you. It's never our intention to make you feel this way.
We understand your concern regarding the collection layout after you upgraded the new theme version and integrated with the app. Our technical agent responded to your email explaining the situation and suggesting a solution within the same day. We are well aware that time and details are crucial in the business world. However, at some point, we are so sorry that it does not reach your expectation. We do value your input and will go all out for improvement.
We all are on hand whenever you need assistance and are eager to support you as quickly as possible to ensure your continued satisfaction with our app.
Best regards,
Boost Team
If you want terrible images and your site speed to slow down tremendously. Then this app will be right up your ally. The reports never work and after over 6 months we can't attribute one sale to this APP. Poor Customer Service. Very difficult to use and they are constantly changing the app that it's impossible to intergrate with Shopify. Not worth the money. I held back from writing this review for over 2 month now and nothing has changed. I would not reccomend this app to my worst enemy.
Hi there,
Thank you so much for taking the time to share your thought with us!
In order to make sure we meet your full expectations from our app and deliver an even better service experience, our team has fixed the issues you raised with us and waited for your feedback. Customer satisfaction is our top priority and we encourage you to let us know if there's anything we can do for you.
We hope to hear back from you soon and be sure that we are always here to assist you at all times should you have any concerns, clarifications or questions.
Kindest Regards,
Boost team
Conflict with default shopify showing NaN and pagination not working. Poor dev docs. I cant understand
Hello,
Thank you for reaching out to us and I am sorry that you are experiencing some problems with our app but of course, we are here to support you on this.
With your kind cooperation, we are under investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site. We will keep following up with you via our current email thread.
All the best
I do not like, that the app wants the entire order and client information, although this is not required for a product and search filter!
This data is most likely sold and therefore I cannot recommend this app and this kind of data greed!
Dear valued customer,
Thank you for taking the time for giving us a review!
Please understand that we take the Privacy matter seriously. We wish to be clear that our app does not read/store and sell the personal data as well as other information of the customers.
Regarding the Order permission, it is required for the Analytics feature to see the search/filter performance that contributes to your sales. From the analytics feature, you can optimize your product listing and structure to increase your conversion rate. Besides, customer personal information in orders is opted out during webhook processing. No store customer's personal data are being sent over to our app.
Furthermore, as transparently clarified in our Privacy & Compliance Policy of Boost Commerce document (https://help.boostcommerce.net/article/341-privacy-compliance), our app provides a setting for you to disable the Analytics feature and Orders permission. In order to do that, please follow this guide https://help.boostcommerce.net/article/488-how-to-enable-view-orders-permission-for-analytics
Your data are firmly secured with us, we only use these data to make the app work on your store and have transparently published these in the Privacy Policy (https://boostcommerce.net/pages/privacy-policy), Data Processing Agreement (https://boostcommerce.net/pages/dpa) and GDPR (https://boostcommerce.net/pages/gdpr) on our website. This has been explained in the onboarding process when you installed the app and accepted those terms & conditions.
We've reached out to you via email to address your concerns in details, please feel free to share with us should you need further support on this matter.
Thank you and we look forward to hearing from you soon.
Boost Team
Words can't express how frustrating and excruciating Boost Product Filter & Search has been to deal with. 50 emails back and forth of issues their app has caused on our website and their support is still going in circles. This has been going on for 9 weeks and still not resolved. The Boost app for 9 weeks has shown incorrect sale prices on our website (-1350 on sale, -500 on sale, 50% off when something is 30% or not showing on special at all, prices and numbers are all wrong) which is false marketing, unethical and makes our brand look misleading and ruining our online business. The fact this is still going on is unacceptable, and i have requested multiple times to speak to a manager and never been contacted. An ecommence app with teams of support who know nothing about ecommerce. No one knows what they are doing.
Hello team Chewy Chews,
Please accept our sincerest apologies for the inconvenience this has caused you.
Our team has investigated your concerns and reached back to you on our current email thread with your Managing Director, with all the necessary information. Kindly check it and respond to us in your most convenient time.
Once again, we sincerely apologize for the inconvenience and hope to hear from you soon.
Cordially,
Boost Team
MAJOR FLAW!
First of all I know how this goes, customer support doesn't respond with a solution to my concerns until a 1 star review is left. I will remove this review once the concern is addressed. Here is the concern:
My Filter APP is causing URL structural issues as they do with every website.
For instance when you select 1 or 2 options the URL is lengthy. It makes it harder to rank for certain keywords that are filter options. The issue is MASSIVE not SMALL by any means and it causes tremendous SEO problems. URL's need to be clean and my URL's are terrible. Anyone with the APP should simply look at their URL's when selection ANY filter menu options. THIS IS A PROBLEM!!
There are PLENTY of other websites with filter menu options that figured out how to customize URL's and this APP doesn't offer any possible way to handle this. I'm waiting on a customized resolution.
MESSY and Unnecessary URL'S are one of the most important SEO ranking issues one can encounter. I'm forced to limit my potential because of this APP and most people should be paying attention to this issue.
Also don't be fooled by any response below stating they're working on fixing the problem, once my issue is fixed I'll remove the review.
***** UPDATE *****
Hi there,
Just a quick update here since we got in luck in contacting you via email.
We have applied a general solution of shortening URL that I mentioned in #3 point below along with new features, ADA/WCAG compatible, and speed optimization on the new version of the app.
We can't wait to let you inherit all of these advance updates so please email us back and approve the upgrade work. We will implement them on a duplicated theme. No impact on your live theme is guaranteed.
Looking forward to hearing your response.
All the best,
Boost Team
*******
Hi there,
We appreciated your time to address the issue. The team takes your feedback seriously!
We understand your concern about the SEO and keyword ranking. We would like to inform that we have sent a couple of emails to explain the situation. However, we have not heard back from you since Mar 27, 2020. Here is the summary of our email:
1. We need to follow the Shopify standard URL, that it can have up to two collection levels.
2. We explain that our app is Faceted navigation and it's different with Sub-Collection. In all URLs created by our app, we all add "nofollow noindex".
3. Also, we have given out a solution which will convert the main Tag created by our filter option to the URL with the following format: collections/xxx/selected_tag.
We are looking forward to your reply! And stay safe!
I used this app before and worked with a guy who was extremely helpful. But since working with them again for custom development, I've found the service to be one of the worst I've encountered. They send back broken layouts and broken code time and time again. Sometimes they even break the work previously fixed. I'm left to check for issues myself as they do virtually no testing. It's totally frustrating and I wish I had chosen a different app. I'm so far down the line with this one that I feel stuck with it so I shall see it through. I paid a significant amount of money for the custom development and they've let me down big time. Avoid these guys, they used to care but they don't now.
Hello there,
Thank you for taking time to share your feeling. We've taken your feedback to heart and sincerely sorry for your recent experience.
As customer's satisfaction is always considered with the highest priority to us, we hope you will give us an opportunity to discuss further with you. Our representative has just reached out to you via email and surely try our best to earn back your trust in us.
Sincerely,
Boost Team
This app was good, until their recent version updates. We have dealt with numerous issues since, including incompatibility with theme edits, caching problems, speed/performance, and styling changes that have affected our websites majorly. Avoid at all costs, at least until they resolve their many issues at present.
I used this app for product filtering on my shopify store. In comparison to other apps that provide product filtering I have to say this one is slightly more difficult to use and also the price is much higher so would not recommend it because of this as there are better options on the market available. This app also impacted on the visibility of newly added products to my store which was a big issue as customers were not able to find all our products that should have been available. After speaking to Shopify technical department they had said the app had made changes to the code of the theme I was using which was causing the issue. I then had to revert to original version of the theme and rebuild my store again which was such a pain and waste of my time. I would not use this app as it could potentially cause big problems for your store as it did mine and there are also in my opinion much better alternative options available.
Dear valued customer,
Hope you are doing well! We have been trying to get in touch with you a few times but haven't heard from you just yet.
The issue with your new products' visibility was happened because you have exceeded the product quantity limit under your current plan (we have published the pricing policy and each plan's particularities on our website as you might already know at https://boostcommerce.net/pages/pricing). We have sent several notifications in-app as well as via email to inform you about this in advance (as describing on our Help Center: https://help.boostcommerce.net/article/425-what-happens-when-the-plan-exceeds) but unfortunately they couldn't catch your attention.
Nevertheless, we appreciate your feedback and we are truly sorry for the inconvenience caused. We would love to win you back and provide you a much better experience in the near future. We are just an email away and always more than happy to support you whenever you're in need.
Best regard,
Boost team
I have been working with the guys at Product Search and Filter, for over a month now, in trying to get their app to work in my store. Waldenhomedecor.com more specifically. If you type in red rugs, you will see blue rugs or rugs that don't have red tags in them. Search your own products, and see what you find. It sure won't be what you wanted to search for.
Maybe it's just my theme that they can't work in (Turbo, by Out of the Sandbox). I deleted a past suppliers inventory completely nearly two months ago, and those products were still showing in search suggestions, while I was fighting with Shopify that it must have been coming from them. No, it was coming from this app, which took "over" a month for them to recognize. Shopify actually provided a screenshot of their code, which showed these search terms (queen-king, tv set, table, etc.), and I have had NO furniture in my store for nearly two months. Now today, I was testing their filter to see if they have made any improvements, and I went to the Area Rug collection. Many of the tags (size, material, type, etc) are grayed out, so no filtering capability! GGrrr!!
They seem nice to work with, and I have been EXTREMELY patient with them, but if they can't get this to work, as advertised, then they will lose a customer. Can't see how they can honestly feel good in charging me for something that doesn't work correctly. Buyer Beware