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Customer service is quick and very helpful
No customer service exists at all. If you ask a question about sales, they reply quickly, if you ask for support, they don't reply (four days still no reply in my case). It's a scam.
Hi Beadable Bliss, i understand your frustration. But we are a small team and we try our best to serve everyone at time. I deeply apologize for the mistake, if you think we can give us a second chance we are open to fix what happened.
Have a nice day.
I had a problem due to an update by Shopify, and in contrary to Shopify themselves, Geostock reacted immediately and gave some workable advice..
I have never left a negative review, because as a small business ourselves, we know how hard things can be. But I installed this app after recommendations and have been trying to get some support since the start to see if it is even able to do what we require - as it doesn't seem to be working.
I have reached out numerous times but am yet to receive a reply. I even read other replies which indicated that they are a small team, so I was really trying to be patient before writing this.
I sincerely hope that I can get some assistance because I want this app to work. If it can do what we need, we need it for 5 stores.
App works great!
Had a few issues that I needed resolved. My issues were solves quickly and efficiently. Customer service was top notch. Definitely recommend!
This app works great. Inventory information is returned quickly and consistently with little to no downtime. The team helped us with a very custom use case, and the experience was fast and hassle-free.
Who is Tom and how can I reach the support team? we've sent messages to this app with no replies, and a chat bot that led us to this: "In order to keep the subscription price low, we rely on our users to manage the app themselves." Am I missing something here?
Hi there, I'm sorry that you are having trouble getting in touch with the support team.
We understand the installation instructions might be a bit confusing at the moment. To resolve this, we're currently working on adding an automated installation system.
In the meantime, we indeed rely on our users to place the code snippet into the template themselves. However, if you encounter any other issues with the app, please do reach out!
Doesn't seem to be any support. I am going to uninstall this as I am not sure what benefit(s) it is offering.
Could you please get in touch at inventory.support@jtcinteractive.com? We can't find any messages from you.
NEW updated: Got troubles with other apps but this app's support is great in helping me resolve the issue. Very happy to continue using this app for over a year now. Absolutely essential app for businesses of multiple locations online and off. Great support and responsive.
App itself is fine.
There is no support. Developers did not read my email and asked me to explain the problem again then took a month to reply to my email.
Hi there, I have no idea what went wrong here, did I reply to your email?
we are available daily on live chat, and try to help everyone as soon as possible, however we can only help you if we have the needed information, so if anyone asked for an explanation then I expect we did not have enough information to help you.
If you have any questions you can email me directly on thomas.lang@tom-it.nl