BSS: Product Labels & Badges

BSS: Product Labels & Badges

Reviews (1,200)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing product pages with custom labels and badges, noting its intuitive interface and flexibility to upload personal designs. It's highlighted for cost-effectiveness, seamless Shopify integration, and quick loading times. The customer support is particularly praised for its responsiveness and efficiency, available through multiple channels including live chat. Merchants find it a versatile tool for both desktop and mobile platforms.

November 18, 2024

The app works well but it's not the most intuitive. If you have many badges you have to create sets/combinations of badges and then link them to each variant or product - it's a bit clunky if you have many badges/combinations but it works. Also there is quite the noticeable lag when the badges load on the store or when toggling through the list of variants. It's not too bad but not great (I assume their code slows down the store). We have a very old theme (perhaps part of the problem) and so there were a few glitches getting the badges to show at the right spot, however BSS has a very responsive and sharp support team. Thank you Mabel for all of your help! I gave 4 stars but would have given 4.5 if I could. Overall a good little app!

Compostable.ca
Canada
3 months using the app
Tech Arms (by BSS Commerce) replied November 21, 2024

Dear Compostable.ca,

Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.

October 27, 2024

Liaised with Mabel who was extremely helpful. She took prompt actions, multiple and timely follow ups and resolved many of the queries efficiently.

BabyRest
Australia
9 months using the app
Tech Arms (by BSS Commerce) replied November 1, 2024

Dear BabyRest,

Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.

August 29, 2024

It is easy to use and they have good customer service to support your needs and answer your enquires

Indeed laboratories
Canada
13 days using the app
Tech Arms (by BSS Commerce) replied September 4, 2024

Dear Indeed laboratories,

Thank you for your kind words and the 4-star rating! 😊 We're thrilled to hear that you find our app easy to use and that our customer service has met your needs. We're always here to help, so don't hesitate to reach out via chat or at support-sbc-ta@bsscommerce.com if you need anything else.

We appreciate your support and look forward to continuing to serve you!

August 28, 2024

Very pleased with the label and badge app by BSS - it is simple and works! Sometimes it takes a few times of loading for the labels/badges to show, and also have a single time when I needed technical support to fix it. So a 4/5 until it is more stabile, but again, very pleased.

LightCase
Denmark
About 13 hours using the app
Tech Arms (by BSS Commerce) replied September 4, 2024

Dear LightCase,

Thank you so much for your feedback! 😊 We're glad you find our app simple and effective. We've addressed the issues you mentioned to make the app more stable, and we hope you'll continue to support us. If you need anything, feel free to contact us via chat or at support-sbc-ta@bsscommerce.com.

Edited November 25, 2024

Very thankful for your help!

Edorement
Netherlands
About 1 month using the app
Tech Arms (by BSS Commerce) replied October 28, 2024

Hi Edorement,

Our team has investigated and resolved the issue, ensuring that everything is now functioning as expected.

However, we haven't received a response from you yet. Please respond to the email, and we’ll be more than happy to assist you further. Your satisfaction is incredibly important to us, and we’re always here to support you

Thank you for your attention, and we look forward to your reply.

Best regards,
BSS Commerce Team

July 22, 2024

works fine, easy to use. doesn't really work on my phone but works on the pc version

Reign Culture
Netherlands
3 months using the app
August 8, 2024

Great customer service

Drops - Contemporary Wines
Germany
Over 2 years using the app
November 26, 2024

Ist ein komplexes tool und wir müssen noch sehr viel lernen. Aber wir werden es auf alle Fälle behalten.

Wohnmomentum
Austria
About 1 hour using the app
Tech Arms (by BSS Commerce) replied November 30, 2024

Dear Wohnmomentum,

Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.

March 17, 2024

The app initially didn't work on our store but customer service was very helpful and they help us to make the app work in our store. They were always very attentive and the communication was good.

Tiege Hanley
United States
8 months using the app
Tech Arms (by BSS Commerce) replied March 18, 2024

Thank you so much for such a valuable review.

However leaving a 4-star review seems like you are not fully satisfied with our app and support yet. If that might be the case, hopefully you can share us some more insights so that we can assist much further.

Don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Thank you so much!

April 3, 2024

App molto funzionale. La utilizzo molto bene per il mio e-commerce. Il servizio di assistenza è sempre molto disponibile ed efficiente. La consiglio.

ZiaCris
Italy
7 months using the app