Reviews (1,105)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing website professionalism with customizable labels and badges. It's seen as cost-effective, improving customer engagement through tailored marketing messages and product displays. Key features include a variety of designs, flexible placement options, and advanced customization like stock-level-based labels. The app integrates seamlessly with various themes, is user-friendly, and performs reliably. Customer support is highly praised for quick responses and effective problem resolution, with team members like Jena, Sean, Jolie, and Mabel frequently mentioned. The live chat feature is also valued for immediate support.

August 20, 2024

Super helpful team, going over and beyond to help.
We had an error with our theme which causing a bit of stress, the support team could see how stressed we were and fixed it for us even though it wasn't their issue.

Great product with great functionality and quick response times if you reach out to customer support.

Catherine Deane UK
United Kingdom
Over 3 years using the app
BSSapps (by BSS Commerce) replied August 26, 2024

Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to help you, even with issues beyond our app. It's our goal to provide excellent support and ensure a smooth experience for our users. If you need any more assistance, we're always here for you!

September 10, 2024

Very kind, fast and helpful support from Jena. I had an error where I could not get labels on all variants of my products. It was fixed very fast - and works perfekt now.

Småfolk.dk
Denmark
Over 1 year using the app
BSSapps (by BSS Commerce) replied September 12, 2024

Dear Småfolk.dk,

Thank you for your kind words! 😊 We're thrilled to hear that Jena was able to assist you quickly and effectively. It's great to know that the issue with your product variants was resolved and everything is working perfectly now. If you need further help, don't hesitate to contact us via live chat or at support-sbc-ta@bsscommerce.com. We're here for you!

August 7, 2024

Easy to use and a great add-on to your store. Loads of options and ability to upload your own designs makes this a very customisable app.

Support staff are friendly and very quick on replies and assistance. Highly recommended!

Victoria's Jewellery
South Africa
Over 1 year using the app
BSSapps (by BSS Commerce) replied August 26, 2024

Thank you for your kind words! We're thrilled to hear that you find the app easy to use. It's great to know our support team was able to assist you promptly. If you need any further assistance, don’t hesitate to reach out at support-sbc-ta@bsscommerce.com.

September 23, 2024

Thank you for your prompt and helpful support!
The problem of the badges not being displayed was quickly resolved.
This app is easy to use and good for me!

lõm Guitar
Japan
Almost 2 years using the app
BSSapps (by BSS Commerce) replied October 2, 2024

Dear lõm Guitar,

Thank you for your wonderful feedback! We’re thrilled to hear that our support team was able to quickly resolve the issue with the badges and that you find the app easy to use. Your satisfaction is our priority!

If you ever need more assistance or have questions, don’t hesitate to reach out via live chat or at support-sbc-ta@bsscommerce.com.

Have a fantastic day!

July 23, 2024

The team are responsive, helpful and seem to always get the job done. It's well worth the money especially if traffic is increasing and you need to keep up with fast loading speeds etc.

ThePack Underwear
Hong Kong SAR
Almost 2 years using the app
BSSapps (by BSS Commerce) replied August 26, 2024

Thank you for your kind words! We're glad to hear that our team has been responsive and effective in addressing your needs. It’s great to know that the app is helping you manage your increasing traffic efficiently. If you need any further assistance or have more questions, feel free to reach out at support-sbc-ta@bsscommerce.com. We’re here to help!

September 24, 2024

Recently subscribed to this app for my website. My theme was putting things in a wonky place but Sean was super helpful in getting it all working correctly for me. After I subscribed I realised I should have actually gone with a higher plan, and although they couldn't explain the billing initially, I got the information I needed to upgrade. FYI if you upgrade you only pay the pro-rated amount and your initial billing date remains the same - not pushed out a year from the date you upgrade (like google does!)

Enjoying the look of the badges and labels on my site, they add an extra touch of professionalism to my website.

Stamps and More
New Zealand
2 months using the app
BSSapps (by BSS Commerce) replied October 2, 2024

Dear Stamps and More,

Thank you for sharing your experience! We’re thrilled to hear that Sean was super helpful in getting everything sorted out with your theme. If you have any more questions or need further assistance, feel free to reach out via live chat or at support-sbc-ta@bsscommerce.com.

Wishing you continued success with your website!

August 13, 2024

customer service answers really fast and quickly forwards the issues to the developers (thanks jena :) ), they help out with bugs and also help you customize your labels and badges. we recommend.

LEDVANCE France
Germany
Over 3 years using the app
BSSapps (by BSS Commerce) replied August 26, 2024

Thank you for your wonderful review! We’re thrilled to hear that our customer service has been helpful and responsive. If you need any further assistance or have additional requests, feel free to reach out via live chat or email us at support-sbc-ta@bsscommerce.com. We appreciate your recommendation!

July 15, 2024

The app is very simple to use and customise. I had some issues with display badges on the front end not updating stock values. Reached out to the team who were very nice and explained it was a global bug which they fixed pretty quickly. Would recommend.

Neon Gray
United Kingdom
About 3 years using the app
BSSapps (by BSS Commerce) replied July 22, 2024

Thank you for your 5-star rating!

We're thrilled to hear that you found our app simple to use and customize. We're glad our team was able to help resolve the display badges issue promptly.

Your recommendation means a lot to us!

August 6, 2024

Excellent app that works very well. Customer service is first class with quick and clear responses.

Geek-Aboo
United Kingdom
About 2 years using the app
BSSapps (by BSS Commerce) replied August 26, 2024

Thank you so much for the wonderful feedback! We're delighted that the app is working well for you and that you had a positive experience with our customer service. If you need any further assistance, please feel free to contact us at support-sbc-ta@bsscommerce.com. We're here to help!

September 6, 2024

Absolutely brilliant support from BSS. I was having display issues with my labels and the team (especially Mabel) went above and beyond to help me. Great app and even better support. Thanks to the team!

mattresses365
United Kingdom
Over 1 year using the app
BSSapps (by BSS Commerce) replied September 12, 2024

Dear mattresses365,

Thank you for the fantastic feedback! 🌟 We’re thrilled to hear that you had a great experience with our support team.

If you need any further assistance or have more questions, feel free to reach out via Live Chat or email us at support-sbc-ta@bsscommerce.com. We’re always here to help!