TA Product Labels & Badges

Hi PlantScraper,

We're also very sorry that this is the second time an issue from your theme has been mistaken for something caused by our app. We completely understand how frustrating that must be, and we truly regret any confusion this has added to your day.

Our goal is always to provide a smooth experience and helpful support to every user. We would really appreciate the opportunity to look into what went wrong and see how we can make things right.

If you're open to it, please reach out to us at support@tech-arms.io or via our in-app live chat — we’re more than happy to assist, investigate together, and turn this around for you.

We hope to hear from you soon.

Dear Loopi,

Thank you for your feedback, and I sincerely apologize for the experience you've had.

I want to clarify that each time you contacted us, we responded and sent multiple follow-up emails. I suspect our messages may have ended up in your spam folder or were missed. Our intention is always to support you as quickly as possible and to avoid any difficulties.

The issues you've encountered were linked to a recent update. However, we couldn't access your theme due to some legacy code that needed updating. Our development team has now accessed your setup and resolved the problems.

Could you please check your site again? We genuinely appreciate your patience, and we’re committed to enhancing our app's performance. You can also find our previous emails from support at support-sbc-ta@bsscommerce.com.

Thank you again for your understanding, and I hope to hear from you soon!

Dear Carisa,

We're truly sorry to see your 1-star review and that your experience wasn't good — we never want any user to feel disappointed, and your feedback matters to us.

Could there have been a misunderstanding or something specific that went wrong with the labels? If they're not behaving as expected, please don't hesitate to reach out via live chat or email support@tech-arms.io

We're confident we can sort it quickly — especially if you share:
* The affected collections/products
* The links to the pages where you found any issues.

We provide 24/7 live support and are ready to jump in right away to make things work perfectly for you.

Looking forward to hearing from you soon — we'd love the chance to turn this around.

Hi Heymemo,

We’re truly sorry to hear about your experience and that the app didn’t work as expected for you.

Our goal is always to provide a smooth experience and helpful support to every user. We would always be ready to go extra miles for our customers.

If you're open to it, please check our email from support@tech-arms.io

We hope to hear from you soon.

Dear TurkishRugCo,

We're sorry to hear that the app didn't meet your expectations. 😔 We're more than ready to assist with any issues you're facing. Could you give us a chance to fix this for you? We'd love to help make it work perfectly for your store.

We're looking forward to your response at support-sbc@bsscommerce.com or via our Live Chat.

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

Dear GLOWPERK,

Thank you for your feedback. We’re truly sorry to hear about your experience with our app and the limitations you’ve encountered regarding background shape options and image integration. We understand your frustrations, and we appreciate your insights as they help us improve.

We’ve sent an additional email to provide further support and assistance regarding your concerns. We genuinely value your feedback, and we hope to resolve these issues for you. Please respond to the email, and we’ll be more than happy to assist you further.

Best regards,
BSS Commerce Team

Hi Danier,

We’re truly sorry to hear about your experience and that the app didn’t work as expected for you.

Our goal is always to provide a smooth experience and helpful support to every user. We would really appreciate the opportunity to look into what went wrong and see how we can make things right.

If you're open to it, please reach out to us at support-sbc-ta@bsscommerce.com or via our in-app live chat — we’re more than happy to assist and turn this around for you.

We hope to hear from you soon.

Hi Dolap Sepetim,

We’re truly sorry to hear about your experience and that the app didn’t work as expected for you.

Our goal is always to provide a smooth experience and helpful support to every user. We would really appreciate the opportunity to look into what went wrong and see how we can make things right.

If you're open to it, please reach out to us at support@tech-arms.io or via our in-app live chat — we’re more than happy to assist and turn this around for you.

We hope to hear from you soon.

Hola BIKEHOUSE,

Lamentamos escuchar que has tenido problemas con la aplicación. Es posible que el problema se deba a que el tema aún no es compatible o falta algún código. No hemos recibido ninguna solicitud de soporte para la instalación, por lo que nos encantaría tener la oportunidad de arreglarlo para ti. Una vez que lo solucionemos, las etiquetas y banners deberían funcionar perfectamente.

Ya hemos enviado un correo electrónico desde support-sbc-ta@bsscommerce.com. Por favor, revisa tu bandeja de entrada y no dudes en responder para que podamos ayudarte lo antes posible.

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Dear BIKEHOUSE,

We're sorry to hear you've encountered issues with the app. This might be due to your theme not being compatible yet or missing some code. We haven’t received any request for support installation, so we’d love the chance to fix this for you. Once resolved, your labels and banners should work smoothly.

We’ve already sent an email from support-sbc-ta@bsscommerce.com. Please check your inbox and kindly reply so we can assist you as soon as possible.