Doesn't seem to be any support during EU business hours. Simple problems can take a few days to get resolved because of the time difference..
We are sorry for the late response due to the different timezone we have. 🙁 We tried to solve the issue as fast as we could. About your other request, we could not set it because it will affect our whole codings. We hope you sympathize.
Great app but I have noticed that all labels no longer display on the product pages. They display on all collections fine.
I have emailed email@example.com and also contacted multiple times via the Support tab in the app itself but I have had no reply.
UPDATE: The labels are now displaying again on the product pages.
Hello, we just realized that the app is trying to charge us by 69.99 USD, price that is quite expensive than the showed price in the app store, we are trying to figure out why the app is trying to charge that amount and also will be nice if you have a place where we can handle a ticket - support to talk about this, thanks!
We just installed the free trial and it says after the trial the app is $69.99. The pricing above shows that the most expensive plan is $39.99/month. This is pretty deceptive.
Update: They contacted us and told us that there are indeed higher charges for other plans such as the one we're on, but offered to honor the $39.99 price which we appreciate. The app does come with a lot of nice badges and is pretty easy to use. Unfortunately, it doesn't work well with the infinite loading feature of our collection pages; they were unable to resolve it and we've moved on to look for something else.
The app does everything it is supposed to but it is too expensive for the functionality it offers. Drop the price by $10 and it would be better value.