DECO Product Labels & Badges

DECO Product Labels & Badges

Reviews (619)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing product visibility with customizable labels and badges that highlight promotions, new arrivals, and best sellers. They appreciate the app's user-friendly interface, seamless integration, and the ability to upload custom designs, which boosts click-through rates and sales. Exceptional customer support, particularly from an individual named Rossie, is frequently praised for being quick and helpful. Merchants across various plans, including the free tier, note significant improvements in their store's functionality and appearance.

August 7, 2024

Terrible app. Didnt say anything about max 20 for free version.

urmods
Norway
11 minutes using the app
PieLab replied August 15, 2024

Hi Harald,

We would like to express our heartfelt thank you for your feedback!

Your valuable and insightful feedback help us identify areas where we need to improve, from that improved to better meet the expectations of you and our esteemed merchant partners.💖

We mentioned this on the pricing plan page in-app, but to help you and other merchants can have a better understanding, we immediately took action to update the pricing information in our app listing

If you're willing to come back, we will try our best to assist and serve you better.🙆

Kind regards,
Rossie
DECO team 🌹

November 2, 2023

After installing the app, product page gallery on mobile devices got frozen and customers couldn't swipe to see more images. After uninstalling the app, this issue got resolved. Looks like the app blocking product page gallery!

My Harmony Tree
United States
2 days using the app
PieLab replied December 6, 2023

Hi Harmony Tree team,

I want to clarify that the issue is coming from theme incompatibility, which means a small component on the product page is incompatible with DECO. Therefore, the product pictures can't be swiped on mobile.

However, this could be solved with our support within 15 minutes.

We understand your frustration in this situation. We try our best to make as many themes compatible as possible. But since there are several themes and many versions, we can't cover it all.

We would deeply appreciate it if you could give us another chance to get this issue fixed. And we will be available as soon as you need.

Best regards,
Julie
DECO Team

December 5, 2023

Crap. Nothing appeared over product using newest 2.0 shopify theme Craft.

Hop Juice Growlers
United States
19 minutes using the app
PieLab replied December 6, 2023

Hi Hop Juice Growlers team,

I tested on the theme Craft 12.0.0 version, and the label is showing well on both the collection and product pages. For proof, you can see my test store: https://julie-deco-test-01.myshopify.com/. The password is "julie".

Perhaps you use product filters or other Shopify apps, and their CSS code overwrote DECO label code. This leads to the product label not showing.

However, our technical team has the ability to fix this issue. We would deeply appreciate it if you could give us another chance to get this issue fixed. And we will be available as soon as you need.

Best regards,
Julie
DECO Team

February 5, 2021

Customer support = 0. I've sent tons of emails to ask for help because some labels do not appear, no answer.

GolfCenter.fr
France
About 4 years using the app
PieLab replied February 6, 2021

We are sorry for this unhappy experience and thank you for reminding us because somehow we haven't received the notification of your given access. We have immediately fixed the issue for you and mailed you back. Please double-check and let us know if there is anything else you need us to set.
Again, we are deeply sorry and hope you sympathize.

Thank you.

Edited May 20, 2020

Still haven't managed to get this app to work and installed it on monday.

Support is very very slow and their contact form doesn't work on their website, so had to contact them via Shopify. Hoping they can resolve my issues and get this app working.

Update: App is now working after their help but still haven't been given a reason as to why it wasn't. The labels they have set up are a bit of a mess - the collections page on mobile has the label overlapping the side and not showing on one of the products requested. On desktop not showing up on the collection page at all.

Customer service is very poor and very slow, I downloaded this nearly a week ago... It doesn't fill me with much confidence that if issues ever arise that they will be fixed let alone in a timely manner regardless of what plan you are on. Will stick with it for the time being but then will look at other apps with better customer service.

FURTHER UPDATE: They have emailed me 5 days later citing email issues, as to why this hasn't been fixed. None of the issues above have been resolved yet and have had to re-iterate what is wrong. Fingers crossed that this time it is fixed in a timely manner.

Bonjour Baby Showers
United Kingdom
Almost 3 years using the app
PieLab replied June 25, 2020

So sorry for all unhappy experiences with our app. All issues have been fixed now. And we have made a big progress to speed up the support time. Now you are free from worries. If you need any support, always drop us an email at our new support mail box: support@smartifyapps.com to help you handle every request. Thanks!

March 4, 2018

This app is terrible. It doesn't work. I watched the video 3 times and followed directions perfectly. It is not functioning correctly, showing the tag on the wrong products. I have been trying to make this thing work 2 hours. TERRIBLE!

Sportsntees
United States
About 2 months using the app
January 2, 2023

Cette application est beaucoup trop chère, et elle n'est pas du tout complète. La version gratuite n'a aucune utilité, et ne donne pas envie d'upgrader le forfait.

Sia-Jewellery
Belgium
22 days using the app
PieLab replied January 2, 2023

Bonjour, je suis Julie de l'équipe d'assistance DECO.

Merci de nous avoir fait part de vos commentaires et de nous avoir fait part de votre mauvaise expérience, et nous sommes vraiment désolés que vous ressentiez cela !

J'ai vu que nous sommes votre entreprise choisie pour la saison du Black Friday. Mais lorsque vous avez supprimé l'application et que vous l'avez réinstallée, cela a causé un petit problème technique qui a rendu le badge invisible sur la boutique.

Cependant, ce problème peut être résolu rapidement, en 5 minutes. Nous espérons que vous pourrez nous donner l'opportunité de vous fournir un service exceptionnel.

Encore une fois, merci de nous avoir fait prendre conscience de ce problème. Nous attendons honnêtement votre réponse.
Julie

May 27, 2019

How do I cancel the subscription so that no charge is generated?
I think that we should not say that there is a free plan.

Mariscal Moda Hombre
Mexico
7 days using the app
PieLab replied June 4, 2019

Thank for your feed back. Once you confirmed charge you can cancel subscription by remove the app. We offer a free plan and you can see the detail of this plan in product description. That is just free for shops which have less 10 products. Thank you so much

May 22, 2019

The description says there is a free plan available but after installation it says something else. You get confronted with a free trial after which you should pay the 14.99 plan when the trial expires. The free plan option is not available.

Poshy Petals
Netherlands
1 day using the app
PieLab replied June 4, 2019

Dear Sir,
Thank for your feed back. We offer a free plan and you can see the detail of this plan in product description. That is just free for shops which have less 10 products. Thank you so much

September 5, 2017

Sorry guys, but not worth the effort.

Label image was visible on random product images
Label text did not change with settings (maybe UI/UX of settings)
Label showed up on product description in some cases
Customer service email reply couldn't determine my name from signature..hmmm. Still using bots to reply?

Daily Urban Store
Hungary
About 10 hours using the app