Reviews (171)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and flexibility in managing and customizing product variants, including image addition. It's particularly beneficial for businesses with complex product lines and customizable offerings. The app integrates well with Shopify stores and various themes. Many commend the customer support team for their quick responses, helpfulness, and assistance with custom development work.

January 7, 2023

A big shout out to Joy Nguyen and Nguyen The Huy who solved my issue! I had some incompatibility issues between BSS option app and Pickup app. At first the two apps were not compatible with each other. Then I reached for both dev team of both apps and I received great support from them, especially BSS team! BSS dev team, especially dev Nguyen The Huy exchanged a lot of information about checkout button event and add cart event with the dev team of Pickup app via Joy Nguyen - support agent. Joy is attentive and always caring to my case. Then they do all things about the coding system for my site about the compatibility event and thankfully, it seems working. Though the Pickup app is not totally compatible with BSS option app (due to the another app changing some “action” of form cart page, which leads to null value), dev expert Nguyen The Huy has manually edited code for my only site so that both 2 apps work well at my site. I highly recommend you guys come to reach the support service of this app if you want to have any incompatibility issue and any app issue. Joy then told me to remove the payPal options from product and cart page so that the app run well. Thank you guys so much for your detailed dedication!

CakeBoulevard
United Kingdom
3 months using the app
BSSapps (by BSS Commerce) replied January 13, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

September 28, 2022

I am very grateful for Joy and Nguyen Duc Duong's service, very timely service and patient help. By the way, this app is an excellent app on Shopify!

Amid Neon
United States
3 months using the app
July 1, 2022

Great app to help set up different options for my products, faced some problems but the developer team was fast & responsive to address my issue. Great team, definitely recommend if you are looking for custom options for your products.

AL Leather Supply
Singapore
3 months using the app
May 12, 2023

Nice service and the technicians are helpful. You need this app if you have variations of your product

Mufy Mods
Canada
3 months using the app
BSSapps (by BSS Commerce) replied May 16, 2023

Thank you for your 5 star rating.

We appreciate your kind words about our service and helpful technicians. We are so glad that our app has been useful for you to manage variations of your product.

April 18, 2023

Fantastic app that does exactly what we need. My theme made the automatic integration difficult, so the support team worked extremely hard to manually integrate it and it works perfectly. They've been able to fulfil every request I've had. A big shout out to June for being so proactive with communicating with me.

SoPablo
Australia
2 months using the app
BSSapps (by BSS Commerce) replied April 19, 2023

Thank you so much for your 5 star rating! We are truly grateful for your kind words and are delighted that our support team was able to work with you to manually integrate your theme and make everything work perfectly. We are overjoyed that every request you've had has been fulfilled. We also appreciate your acknowledgement of our agent's great communication skills. Thank you for being such an amazing customer!

Edited March 31, 2022

Love this app!! Customer service was great when i had questions and needed help. Jonas was able to evaluate my concerns and stayed in communication with me until it was resolved. App is very easy to use! Use this app!

Saturne's Edge
United States
2 months using the app
BSSapps (by BSS Commerce) replied April 13, 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

August 23, 2022

I have been working with Jonas and Pham Ngoc Hoang & Nguyen Duc Duong, their support has been fast and also extremely helpful, they have helped me with a range of teething issues while setting the app up as it wasn't compatible with other apps. The app features are extremely easy to use and customizable to suit all of our business needs. Highly recommended :)

LuxxDrops
Australia
2 months using the app
March 16, 2023

This app has taken so much stress out of creating my website for my small business! When i first started working on building my website through Shopify i felt so overwhelmed and as a beginner had no idea how to achieve the vision in had in my head, after coming across this app and struggling to work out how to use it i reached out to support and Emma has been absolutely amazing not only has she walked me through each of the extras that i wanted to add she logged into my website and has made sure everything i had already done was correct. I am so great full for her help and highly recommend this app!

Thank you so much Emma and team :)

K & I Creations
Australia
About 2 months using the app
BSSapps (by BSS Commerce) replied March 17, 2023

Thank you so much for your 5 star rating! We are so glad to hear that our app has taken so much stress out of creating your website for your small business! We are also so glad that you got the help you needed from our support member. It's encouraging to know that the agent was able to help you achieve the vision that you had in mind. We really appreciate your kind words and recommendation! |

July 19, 2022

Easy to use application. Developers are responsive, listen to feedback and provide improvement to the app. To certain extend, they are willing to help me customise the app

Just Loved Co
Australia
About 2 months using the app
March 23, 2023

Great app, it is really easy to use and set up the options. Installation is relatively easy even with a theme that is not from Shopify. I had some questions regarding the installation and contacted support and Joy Nguyen was super quick and helpful. I really appreciate getting straight to the issue.
This app is a great value considering how much time and money it can save compared to custom solutions and absolutely great customer support.
Thank you!

ryna visuals
Lithuania
About 2 months using the app
BSSapps (by BSS Commerce) replied March 24, 2023

Thank you so much for your amazing 5-star rating! We are so glad to hear that you found the app easy to use and set up the options, and that the installation with your theme was smooth. We also appreciate your kind words about our agent's helpfulness and promptness. We are humbled that you recognize the value of our app and the great customer support we provide. Thank you again!