Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and robust product customization features, including image addition for each variant and various option styles. It's praised for handling complex product variations and overcoming the 100-variant limit, saving time and money compared to custom solutions. Many commend the customer support team for their responsiveness and dedication to enhancing user experience.

December 6, 2023

Helpful, very attentive

Mostly A Mum
Australia
About 1 year using the app
BSS Commerce replied December 13, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

October 10, 2023

I've been using this app for a few months now for my wholesale store and everything has been great. I've experienced little to no issues and when I have had any confusion, their support staff answers promptly and efficiently. I would happily recommend this for anybody looking for functionality and customization to their store.

Crain of California
United States
4 months using the app
BSS Commerce replied October 16, 2023

Thank you very much for the amazing 5 star review!

It is wonderful to hear that you have been using our app for a few months with little to no issues and that the support staff is helpful when you have any confusion.

We appreciate and thank you for your recommendation.

November 3, 2023

My first time setting up the option set wasn't successful. Luckily BSS has great customer support. Emma helped me activate the option set.
Love the UI, very intuitive and easy to use. And its minimalistic button also blends nicely with Dawn theme.

Lively Jewelry Co.
Taiwan
9 days using the app
BSS Commerce replied November 10, 2023

Thank you so much for the 5 star rating!

We are delighted that you enjoyed our user-friendly UI and the minimalistic buttons that blend nicely with Dawn theme. Special thanks for acknowledging our customer support team's assistance.

We are pleased that you had a positive experience with us.

May 8, 2023

As all the other commenters have said, this app comes with excellent customer service - even though they're across the globe and a 12hr time difference from me, I wake up to things being fixed, with very pleasant customer service messages in my inbox. The app does what I wanted it to do - it allows me to add more varied options for products in my shop, and add photo swatches with additional details easily.

FireflyBazaarTX
United States
9 months using the app
BSS Commerce replied May 10, 2023

Thank you so much for your kind words and 5-star rating! We are so glad to hear that our customer service was helpful and we appreciate your feedback on the product that allows you to add more varied options for products in your shop, and add photo swatches with additional details easily. Your satisfaction is of utmost importance to us, and we are thrilled that you are pleased with the service you received.

October 6, 2023

Had some initial issues with integrating into my theme, but Joy was so helpful in getting it solved! Only took a few days to get multiple issues fixed and now the store is up and running. Don't freak out if it doesn't install perfectly, just ask for help!

Unfinished Apparel
United States
3 months using the app
BSS Commerce replied October 16, 2023

Thank you so much for your 5 star rating!

We appreciate your positive review and are so pleased that our agent was able to get your issues sorted out quickly.

We are glad to have been of service and hope that you continue to have a great experience.

July 17, 2023

Cannot rate this product and and team highly enough. We used it to get some extra variant options set up and when we were having issues the team went above and beyond to get things set up and styled right plus even give us tips and pointers on how to get things done.

Completely worth using. Lovely developer team behind the scenes.

Big shout out to Jennie P!

My Store
United States
4 months using the app
BSS Commerce replied July 24, 2023

Thank you so much for your wonderful review!

We are glad to hear that you had such a positive experience with our product and team. Our agent deserves a massive congratulations for going above and beyond to get your options set up and styled right. We are very delighted to have earned your 5 star rating!

September 22, 2023

BSS is a great app to use. I had some queries and someone got back to me really fast and helped me fix the problem. Would definitely recommend! Great service.

Locket + Storm
United Kingdom
3 months using the app
BSS Commerce replied September 27, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

July 11, 2023

I am very happy with this application because it is very easy to use, even for someone like me who is not very good with machines.
It is easy to operate, but if I have any questions, I can contact them immediately via e-mail or chat box. Besides, I'm in Japan and they respond instantly and politely enough that I don't feel the time difference.
Not only do they tell you how to make corrections or change settings, but in most situations the support team will edit directly on your behalf!

I can say that I recommend them so much that there is no reason not to!

La douceur
Japan
3 months using the app
BSS Commerce replied July 17, 2023

Thank you so much for your 5 star rating!

I am very glad you are pleased with the ease of use of our application as well as the responsiveness and politeness of our support team. We are happy you recommend us.

Again, thank you for your kind words!

August 31, 2023

A really helpul app. Without that App my products are just half that good. And a very fast Shopify Support Team! Jolie Nguyen had answers for All questions and works very efficent. Also always very friendly!
Thanks Jolie!

TesoroSensal
Germany
5 months using the app
BSS Commerce replied September 6, 2023

Thank you so much for your amazing 5-star review.

We really appreciate your kind words and your enthusiasm for our app and support team! Thank you for acknowledging the value and hard work that has gone into making our app and customer service top-notch - we could not have asked for a better review!

Thank you again for your support.

October 31, 2023

This app is incredible. Works exactly a I need! And, when I had an issue, the customer service was stellar! Kudos to Jena and the engineers for addressing the issue - which was highly likely related to a custom theme I'm using.

Thank you!

Ventana Surfboards & Supplies
United States
8 days using the app