Globo Product Options, Variant

terrible - never found a use for it and they continued to charge us after we removed their app!

I initially had high hopes for this app, but recently the team kept creating variant option sets with glitches and weren't able to undo them and wasted a lot of our time. When we first approach them with this issue, they initially said they couldn't do it. When we wanted a refund, they were "able" to do it. In the end, not successful and encountered some unprofessionalism from the customer service team. They shut off the chat option to avoid talking to us. Gave us a bunch of excuses that did not make sense. Anyway, maybe other people may have better luck and experience. We did not and are moving on!

Good customer service, but I am changing my rating from 5 stars to 1 star because the app isn't even compatible with the cart drawer, which is an important feature for reducing friction for customers and maximizing the conversion rate.

When a customer tries to add an item to their cart, the cart breaks and stops working. And they don't know how to solve the problem. They suggest redirecting directly to the cart page, which isn't an interesting solution for my store, which has a lot of items. This adds a lot of friction for customers, who then have to leave the cart page to go back to the product page and other pages.

This is very disapointing

What's more, the chat with support is reset everyday. Therefore you can't see your previous conversations. And you don't even receive messages when they reply to you while you're not log in.

I wouldn't recommend the application if you are perfectionist and have a store where customers want to shop multiple products

A huge waste of time.

Stopped working with newest Shopify update - no resolution In over a week.

After several hours of no response to my chat inquiry, I finally responded to the reply I got back and left it for over 5 days with no response. Terrible app with non-existent support.

horrible support, tried for 4 days and could never get a response , or straight answer . deleted the app and installed avis plus

I canceled my membership but still no refund.

Ich zahle für die App und die Formulare werden nicht angezeigt. Ich habe schon mehrmals versucht den Kundenservice anzuschreiben und keiner reagiert

Es gehen leider keine Kommer beträge

I'm sad to say that after using this app for over a year, I'm having to write a negative review as the programmers are seriously ruining this app. As an experienced programmer myself, I'm fully aware of some of the backend stuff that can be done. Now all of a sudden, the "programmers" say that the field names are only allowed to be shown on the cart and ultimately the packing slips rather than the labels (what the customers see cleanly on the product pages. So instead of Stain Color: Dark Walnut on the cart, the customer sees stain-color-memorial-clock-1. Support says that I have to change all my field names to be the same as the label across my at least 100 options that I've built over time instead of actually fixing the issue on their end. This was working fine previously for like a year or more as-is. NO LONGER RECOMMEND THIS APP!!!