Globo Product Options, Variant

Very disturbing and costly experience.

After asking for Shopify access for troubleshooting, the Globo support team moved an active option set on my live store to Draft without any warning or consent. This immediately broke the buying flow and stopped required selections from being captured on orders.

This happened on New Year’s Eve, while we were running heavy paid ads. As a result:

Sales dropped sharply

Orders came in with missing critical information

We faced continuous complaints and operational chaos

What made this far worse was the complete lack of communication. After taking access and causing the issue, the support team stopped responding for over 18 hours, while our production store was actively bleeding.

Disabling or altering live store configurations without informing the merchant is unacceptable. The support team is not reliable at all for production stores. If something breaks due to their mistake, you are on your own.

This app caused extreme financial and operational loss for us, along with massive stress. Trust is completely gone.

I would strongly warn other merchants to be extremely careful before giving store access or relying on this app for any critical workflow.

Unfortunately, this app caused a serious pricing issue across my entire Shopify store.

Product prices were correct in the Shopify admin, but once the products went live, the prices were automatically changed and displayed higher on the storefront. This issue affected all products, not just a single one, and directly impacted live sales.

There were no new apps installed and no external developers involved. After troubleshooting, the problem was immediately resolved once I disabled the Globo app, confirming that the app was the source of the issue.

This kind of behavior is critical for any store and can easily lead to loss of customer trust and revenue. I would not recommend using this app unless you are prepared to closely monitor pricing on your live site.

Extremely Disappointed — App Not Working & Poor Support Response

I’ve been using this app for a long time and initially trusted it because of the positive reviews. Unfortunately, it’s no longer performing as expected and has created a lot of confusion for our customers.

The main issue is with the feature that should allow customers to buy an additional product (in our case, a rubber sole along with our Kolhapuri footwear). Customers think they’ve added the rubber sole to their cart, but it doesn’t appear in the final order — leading to a messy and frustrating experience for both our team and our customers.

When we reached out to support, they simply raised their hands and refused to take responsibility. Instead of offering a proper solution or follow-up, the issue was brushed aside.

We were genuinely hopeful that this app would enhance our store’s functionality, but it’s turned out to be unreliable and disappointing. I hope the developers take this feedback seriously and fix both the technical issues and their customer support approach.

I am disappointed with this app and there is a fundamental flaw in how this has been set up that all potential customers of this app need to be aware of.

This is an issue that has affected me in two different ways so far, and both times I’ve gone back to support who escalated it to the dev team. After initially trying to make out like I had the problem and not their app—which really riled me even more—they eventually admitted both times that it is an issue with the app which needs to be manually overwritten.

So what is the issue?

The app is great in terms of setting all of the linked products you want listed on your product pages. You can create groups and cross-link by lists, swatches, etc.

The problem is: the app caches and stores both the image and title/description of products at the time you link them. But if you go back and make changes to the product in Shopify, the app holds onto the old title/image exactly as they were when originally cross-linked, and it does not automatically update the content.

Here’s an example:
If a product had wrong info in the title (e.g. “1200mm high” when it should be “2200mm high”), the title shown in your cross-link will still display “1200mm high” even after you correct it in Shopify. The only way the app picks up the change is if you manually remove the link and re-add it again. I have hundreds and hundreds of cross-linked groups, so every time I change something I should not have to manually go in and update all of these. The app should update itself.

The same applies for images. I noticed this early when building the store: some products I cross-linked didn’t yet have images. After adding images later, the product pages still showed blank thumbnails. When I asked support why this was, they told me I needed to re-create the links now that the images were added—again confirming the same issue: the app does not have a live feed and does not update itself. Yet nowhere in the app or its instructions is this mentioned.

And just like titles, if I change an image later, the cross-link will hold onto the old image indefinitely unless I manually update it.

This is a major, major flaw in how this app works. I have brought this to support and the developers’ attention, and the lack of response or proper acknowledgement is alarming.

This is an app that wants to charge an ongoing monthly fee for a service that leaves you with cross-links showing out-of-date titles and images—unless you manually remember to go back and re-do them.

Be aware also that when you try to raise issues, the developers seem more interested in telling you that you’re wrong than in actually reading what you’re saying. Who is bringing up the issue here, and who should be providing the answers?

I have spent a LOT of time setting up what will be over 1,400 sets of cross-linked models—only to now learn that these will NEVER auto-update unless I manually remove and re-add them any time something changes.

This has left me regretting using this service, as it simply does not deliver in terms of how it has been designed. Be aware…!!

Super hard to use, I can't get the changes to reflect. I always have to contact support.

Changes are not shown immediately, you have to add products. Modifying anything is a pain. It also creates multiple products for each variant so the store is full of products now.

You have to be super patient and then wait a day for each support answer (from the US). since their support is in another time zone, probably Asia....

Pretty awful. Things were going okay in the beginning and then ll of a sudden, the selections were not being sent to us. Our customers were selecting their scents but the Globo app was not operating properly and we were getting no selections. We thought our customers wanted us to pick so we randomly sent them selections. Oops! Now we are having to refund people. Not good. They claim it's because of another app we use but it was working fine for 6 months. We will be deleting this ASAP.

I contacted Mike from support for direct help setting up the application. When I asked if he could assist me with the implementation, he refused and simply asked me to read the full tutorial instead.
I need quick help to launch the app, but Mike only sends 5-page tutorials instead of providing actual support. When I ask direct questions, he doesn't answer them - he just sends generic documentation.
I would appreciate having customer support that actually helps customers set up and launch their apps, rather than just pointing them to lengthy tutorials.

if you are existing Free user of Globo Product Option, Do not ever try the trial, it does not allow you to switch back to the "Free Version" if you cancel the trial and are forced to pay the subscription fee. The only advise i was given is to uninstall the app and reinstall back but all my options will be removed and refund in App credits. and the new 'free version' does not come with the features which I am having previously.

Would highly not recommend. Look for a different company that stands by their product. We set everything up correctly on our website. Because of a glitch in THEIR software not being compatible with a feature on shopify they gave away thousands of dollars of product away for free. When I contacted them about the issue they offered a measly 15% discount off the subscription price. A whole $15 dollars compared to the thousands that I lost because of their mistake. Im lucky I caught it when I did. They also couldn't guarantee that this wouldn't happen again either. They clearly don't stand by their products and don't care about customers whatsoever. They just want your money

App has a lot of great features of setting up options, BUT there is no tracking of orders that your option set was used. Talked to representative and asked what the orders in the past 30 days is used for and she said it didn't track the option set orders?... Analytics is a basic need for companies and this app can't do the basics