Globo Product Options, Variant , 1,550 reviews

I wish I loved this app but the customer support is horrendous. My team and I have said we will make any time work to meet and figure out the many bugs in the system… but the support team from this app keeps not responding. I would love to figure out the errors and get this app working for my site again. I’m paying monthly for something that isn’t working.

I'm sad to say that after using this app for over a year, I'm having to write a negative review as the programmers are seriously ruining this app. As an experienced programmer myself, I'm fully aware of some of the backend stuff that can be done. Now all of a sudden, the "programmers" say that the field names are only allowed to be shown on the cart and ultimately the packing slips rather than the labels (what the customers see cleanly on the product pages. So instead of Stain Color: Dark Walnut on the cart, the customer sees stain-color-memorial-clock-1. Support says that I have to change all my field names to be the same as the label across my at least 100 options that I've built over time instead of actually fixing the issue on their end. This was working fine previously for like a year or more as-is. NO LONGER RECOMMEND THIS APP!!!

I am absolutely disgusted that Globo have just taken a full years subscription from my bank card when I am on the FREE limited app. I tried the 14 day trial for which I had to provide bank details and cancelled this after 7 days as it was not necessary for my business. I have a small card making business and I cannot afford this. They have completely stolen my money.

This app is very aesthetically pleasing BUT has some very serious limitations and when I inquired about it they didn’t really seems to care - it was like oh well so sorry

You can offer a selection that adds more then a qty of 1 of any sku to the cart

Example - if you wanted to allow for a selection that added a qty of 2 tires or bolt a etc - the app can’t do it - only can add a qty of 1 of any sku to your cart

I even tried my own workaround - making it 2 options a Ex) Tire #1 and Tire#2 and the customer can select both but yet only 1 gets added to the cart

Other app we used does this but didn’t have as nice as a layout

Guess I wasted many hours for nothing and it really was disappointing the lack of effort and empathy i recd in their response

Customer service is terrible. They had no idea how to help with the issue I had to YouTube it

Buggy, had issues the moment I launched the product. It kept creating other products for my variants and when I would delete or hide them they wouldn't show up on the actual product. Highly suggest looking into other apps.

I never could get the app to install. It would get to step 2 of 4 and then just freeze. Uninstalled and tried again and same thing.

L'application marchait très bien jusqu'à ce que soudainement la customization des produits ne s'affiche plus dans les informations de commande ! Un bon nombre de client ont commandé et bien rentré les informations personnalisables , mais les informations n'ont pas été enregistrées ! J'ignore si c'est un bug ou un défaut de l'application , mais elle me cause beaucoup de soucis sur ma boutique et je me retrouve à devoir contacter tout les clients qui ont commandé pour récolter les informations de personnalisation moi même !

This app kind sucks, it just randomly stops working no matter how you have it set up. Looked great right after setting it up but then just stops working.

Use 5 different languages and the T-Lab translation app for our store. the app runs well but its not possible to translate the content