Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable product options and complex variant handling, which enhances customer satisfaction and improves conversion rates. Many appreciate its user-friendly interface and seamless integration with Shopify. The customer support team, particularly Helen and Rosie, are praised for their prompt and effective assistance. The app's compatibility with other apps like Order Printer is also appreciated. It's particularly beneficial for businesses offering highly customized products, with many reporting increased operational efficiency and a more interactive design process. The app is also noted for its affordability and cost-effectiveness.

April 9, 2024

I had an issue with Product options and they fixed it quick.

D Squared Arts
United States
About 14 hours using the app
December 7, 2023

It's a bit clunky but good when you figure it out. The live chat staff are really great at helping resolve issues

Mycloudy
Australia
Over 2 years using the app
November 9, 2023

We have a product with many variations of colour/size so this app is perfect for this purpose. Installation was easy and we have had it installed for a number of years. This would be a 5 star review except we have had a few glitches recently where changes we make do not get pulled through. Customer support is on the other hand 5 Star and they make the changes for us swiftly.

Laceeze
United Kingdom
Over 2 years using the app
April 17, 2024

Rosie was really helpful in fixing a problem for me!!

Brewing Cricket USA
United States
1 day using the app
November 17, 2023

This app helps us managing our custom products easily. The support team is always there to help.

DEV San Saru
Spain
About 1 year using the app
April 4, 2024

Great customer service. Though I waited 40mins

Napoleon Bands
United States
About 4 hours using the app
November 15, 2023

the app works fine. I think for the price I would love to have the flexibility to define global product options and add them to multiple products. I could then select which options belong to what product. but now I have to create for every single product an product option. this is very time consuming and takes a lot of work.

solergo
Switzerland
2 days using the app
Edited December 10, 2023

Great customer support. Thank you for dealing with my issue.

Love From
New Zealand
24 days using the app
November 2, 2023

Love the ease of use and styling options of this app. Beware of slow support though. I had something a little glitchy going on with an option set that I'd created and contacted chat support. Although they ultimately fixed the issue for me, it was kind of a painstaking process with very slow exchanges to keep me updated on what was happening.

Aqua Academy
United States
10 days using the app
September 12, 2023

This app has a lot of nice features and the support staff is very helpful. I'm in the US so time zone difference can be an issue with support, but they are responsive when they are there, usually the next day for me.

I cannot give this app 5 stars because I started using this app more than 1 year ago and it worked well, but it appears changes were made to the app and it started giving me problems. I removed the app and reinstalled and then discovered that some of the features I had last year, I can no longer use for my plan. Notifications about the changes to the app and the plans might have gone out, but I never saw them.

Overall a good app.

Sheepscot River Pottery
United States
12 months using the app