Globo Product Options, Variant

Needed help and the service was contacted. Within one hour it was solved. Actually dont know if service is this amazing or because it is my first time contacting them. Anyhow I was pleasantly surprised. Hope I receive same service in the future, and I'll be a loyal customer.

EDIT: All I gotta say is W O W. Amazing goddamn support I wish every company had support like this. Time after time they resolve my issues quickly.

The team at Globo is amazing, quick help and they Have been able to solve all of my problems so far! Highly recommend!

As a paid user of their Globo Product Options app, I relied on it heavily for my store's customizable products. On January 4th, all product options disappeared from my website, forcing me to pause ads, close my store, and lose significant revenue.

Despite reaching out to their support team immediately, the issue remained unresolved for days. They blamed me for "downgrading the app to a free plan," which I did not do. I am the sole person managing my store, and their explanation was both dismissive and inaccurate. This problem occurred after I uninstalled another Globo app (GLO Color Swatch) and tried to update my product options. Instead of owning their technical mishap, they shifted the blame and offered no real resolution.

What’s worse, I paid for a subscription from December 24th, but the app stopped working entirely from January 4th. When I requested a partial refund for the unused period, their response was vague and unhelpful. It was only after I contacted Shopify Support and explained how poorly I had been treated by Globo that they finally offered a credit.

I would not recommend this app to anyone running a serious business. If you rely on smooth functionality and responsive support, look elsewhere.

Best customer service team I've encountered so far. Fixed my issue in no time. I had Jay help me and it was a smooth process

Application does what it does, good customer service

Globo Product Options has been an incredible addition to our store! The app works flawlessly, offering a seamless experience for adding custom product options. It’s flexible, easy to use, and has significantly enhanced our store's functionality. On top of that, their customer support is top-notch—quick, knowledgeable, and always ready to help with any questions or adjustments we need. Highly recommended for anyone looking to improve their Shopify store with custom options!

Globo has saved me a lot of time and their customer support is superb and they are are always ready for help and are very fast.

Helpful support solved the problem with embedding the application on a non-standard template.
Thank you Mike!

Very Easy and Comfortable to use and Very Responsive.
Customer Service is also great.

Rosie the customer service support agent was amazing! She helped activate the app and follow me through options and explain why stuff wasn't showing. 10/10 would recommend! Polite and great service from Rosie.