Reviews (1,201)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its extensive customization options, including personalization of fonts, colors, and emojis. They appreciate its user-friendly interface, seamless Shopify integration, and features like preview options and template saving. The support team is noted for their quick and effective assistance, enhancing the app's reliability and ease of use in daily operations.

February 18, 2025

I installed and used the app for long time but when I unstalled the app they still charge me.
bad service.

not just plastic
Vietnam
About 6 years using the app
November 15, 2024

I’ve been dealing with issues for over two months now. Their image upload feature works inconsistently, causing lost sales. Customer service responses are generic and don’t actually address the problem. I’m very disappointed—not just with the product, but even more so with the support.

Chic Signs
Canada
Almost 4 years using the app
November 21, 2024

Very hard to use, waisted hours and NEVER got anywhere. Not enough videos on how to use, setup and get started.

Real Sticky
United States
About 2 hours using the app
July 29, 2024

Don't recommend Please Don't Use this APK. Poor Support Structure. sometime it's not working and due to this I faced lots of loss. sometime issue in preview, sometime it's take 2,3 minutes for add to cart and you have to wait for they mail. I tried to ask immediate support they don't have any immediate solution option. If you go big for future you may face big loss so I don't recommended this APK.

Invoguishindia
India
Over 1 year using the app
Zepto Apps replied July 31, 2024

Thanks for your review. We have not received any support tickets recently. You can contact us at support@productpersonalizer.com. We will reply as soon as possible. We will ...

August 30, 2024

Have tried to install this app on our store for over 3 months. Will not work with our store and their customer service can not figure out why. No help at all.

Etch Workz
United States
About 1 month using the app
Edited April 11, 2024

Buggy with the developers in denial about the bugs because they don't want to spend the time to fix them. I understand since it's the cheapest product customizer on Shopify and it for sure feels like it once you've used other customizers available. Found one bug within minutes of installing so I emailed the dev and it was fixed later that day. I then found another bug(#2) and provided the ...

Eko Design Co
United States
11 months using the app
Zepto Apps replied March 27, 2024

Thank you for your feedback. We're pleased to inform you that the issues have been addressed. Our team is dedicated to ongoing improvements and is ready to assist you with ...

July 30, 2024

Hi! I need to cancle my subscription of your app as i no longer need it, but i can't find it in my shopify-bill-subscription, and i still get charged! pls help me

Ms. Cole official
United States
12 months using the app
Zepto Apps replied July 31, 2024

Thanks for your review. I'm sorry to let you know that Shopify charged you even after you uninstalled the app. Here are their support docs for explanation: https://help. ...

March 26, 2024

I have no trust in this app and I don't dare to run my website with this personaliser.

For easy personalisation without much variants and conditional logic this app seems to be perfect but for more complicated articels this app does not really work. The costumer service is quick but not really helped with my issues. The turning point was that some day the most conditional logic did not work ...

LazerlichtCraft
Germany
About 1 month using the app
August 21, 2024

I never used it, but I was charged for it, it was very bad, I wouldn't recommend it at all, they didn't even help

BREDSY
United Kingdom
25 days using the app
Zepto Apps replied August 22, 2024

Thanks for your review. We did not find any query from you regarding the issue. Also shopify automatically charge when you do not uninstall the app after trial period. You ...

July 25, 2024

How do you position your design to accurately reflect your mockup design or canva desgin when the dimension are expressed in % on this app? how do you convert px to %? how does it makes sense for the middle of the design (X axis) to be "50" no matter the template dimension. Are you all placing your design with no reference design in the hopes it aligns good?

Perity
Canada
10 days using the app