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Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its product personalization capabilities, particularly for businesses offering customizable items. They value its live preview feature, extensive functionality, and user-friendliness. The support team is frequently commended for their quick response and expertise. The app is also praised for its cost-effectiveness, reliability, and the ability to save personalization settings for bulk configuration.

October 18, 2023

I am very happy with this app particularly the new upgrade, which has made the whole experience much easier to use. The helpline chat is most invaluable.

United Kingdom
6 months using the app
December 27, 2022

I recommend this app for stores that offer customization/ personalization of products in their store. I didn't give the 5 stars because there is a learning curve with this app that I find isn't user friendly. When asking for help via live chat a response is provided quickly. If you have the time to learn how to use the app it definitely adds value to shop.

Heavens Yes Crafts
United States
9 months using the app
February 14, 2023

I had difficulty with the checkout portion of this app and contacted the app developers via online chat and Shahariare Rahaman was super helpful and managed to fix the problem within a few minutes.

South Africa
About 1 year using the app
Edited May 7, 2020

We're still in the process of getting our custom site set up, but so far, so good. Support on this app has been great - we found a few issues with the image uploads while testing on mobile and the developer was responsive and fast with fixes. Thanks!

Updated May 6, 2020 - We have experienced a few instances now where products that had previously been working fine developed new issues in Personalizer. First an image group stopped loading, and now Windows/Chrome users have lost anti-aliasing on the fonts. Support is always quick and helpful, but it is concerning to have to keep going back and re-testing things that used to work.

Littleton Custom Coins
United States
About 4 years using the app
Edited November 10, 2022

Lots of customization available (image swatch, font, color,bulk personnalisation). Fast and efficient support

Over 2 years using the app
Edited June 15, 2022

Customer service is infuriating, but after you go back and forth 30x, this app works great and as intended. Please note, it will take days to resolve issues, and that impacts business operations. Aside from that, I do recommend this app to anyone in need of personalization for shopify.

Dio Candle Company
United States
Over 2 years using the app
Edited December 14, 2019

The app works great for what I need. Support took a little nudging when I had a problem but got the job done. Thanks PP team!

Reclamation Etchworks
United States
Over 2 years using the app
Edited November 2, 2018

I have already given a feedback with 3 stars before but I am changing it to 4 stars for now. I received a good support and they explained to me the technical limitations on what I wanted. Over-all, I am still happy with what I am paying for this app - cheaper, good and not great UEX but great support from the team.

About 2 years using the app
Edited July 6, 2022

Functionally, the app is great! It is sometimes glitchy however. The personalization option disappears from time to time without warning and is not present when customers are trying to customize an item. Some customers are nice enough to let us know, but no telling how many customers have been lost over time due to these issues. It is completely random from item to item and does not seem to affect a particular platform. This issue affects desktop users over different browsers as well as iphone and android users but again, it is completely random in which items and platforms are affected. Other than this, the app is incredibly thorough in its design.

United States
Almost 2 years using the app
September 18, 2022

Thank you so much for customer support, they will actively help you with your problems when you ask them for help. The only thing I'm not happy with this plugin is that it affects my website speed.

Hong Kong SAR
Over 1 year using the app