Reviews (1,148)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing product customization, praising its user-friendly interface and real-time preview feature that boosts customer confidence. They appreciate the diverse customization options and the exceptional customer support, noting quick response times and helpful resources like video tutorials. The app is valued for its ease of integration and reliable performance.

October 28, 2021

We are just starting with this app so cannot give full marks yet but, although it is a little tricky to understand at first, we have found so far that it is quite versatile and does pretty much what we need (the ability for customers to be able to only upload images that we provide and/or change the size and position of their selected images would be a great additional feature to have).
Only had a couple of issues so far and found the support team to be very fast and helpful (call out to Shahariare for his assistance here).
Recommend on our experience so far.

UNISSOGRAFF™LONDON
United Kingdom
About 1 month using the app
February 25, 2022

Superb service.
They are always willing to fix the challenges you meet, and it is done within short time.

Customized Europe
Denmark
1 day using the app
December 3, 2016

Good:
- live preview
- uses your existing inventory, does not require to set up a "sample" image of your product
- fast integration with cart / product / theme liquid files

Not so good:
- tutorials are not available for the most of the set up
- setting up fonts will require a lot of guess work and googling for ttf
- the placeholders for text and images are fixed, customers can not adjust them
- preview or "save the product" is not available after the customisation
- the option "create new product when adding to the cart" is faulty, it gives the message that it is corrupted

Tees For Pets
United Arab Emirates
About 1 month using the app
Zepto Apps replied March 1, 2019

Thanks for your review. All problems have been solved.

December 15, 2021

i uses support its very god! and the app works correctly. I tried various app options and this one works great on my theme

Universo Maleja
Colombia
About 23 hours using the app
Edited May 22, 2023

Amazing customer service, all my questions can be answered quickly. And just what We needed for our products. I use this app on two of my websites now and highly recommend it.

sotomdio
China
About 20 hours using the app
Edited March 24, 2019

This is by far the easiest to use product customizer app we have tried. From a user standpoint, it is simple and straightforward, on both desktop and mobile. Well done. Thanks.

The Promotions GURU
United States
About 19 hours using the app
March 15, 2023

Great tool with many options for your custom products! Also were able to get great support to solve a few issues around how it looked on our site. nice!

Byvoks
Norway
About 19 hours using the app
February 23, 2022

Super responsive support. Solve all problems efficiently. I made the switchover from another product option app in just 1 day. Very impressed by the usability and efficiency of everything. It even works with Shopify's built-in currency convertor.

IronClad PC
Hong Kong SAR
About 16 hours using the app
October 28, 2021

We used this app to make our products customizable. We achieved our goal using this app, and happy that their representatives are always ready to help us. thanks!

JackJacks Metal
United States
12 days using the app
January 14, 2021

We installed this app for the features listed, thinking it would be great. Lo and behold, for whatever reason, after the install, they decided to write their code ALL OVER THE BACK UP THEMES TOO! Be warned. Thus it makes absolutely no difference whether or not we create a copy before we install the app, as it'll just write its code on the current theme and all of your back up themes (good luck trying to remove it one by one from ALL of your THEMES). CUSTOMER CHECKOUT ISSUES as well. Now we're having different customers using different platforms and payment methods complaining about how they are unable to checkout. This was only seen apparent after downloading and installing this app. They should compensate us for all the lost sales.

Wee Bands
Singapore
12 days using the app
Zepto Apps replied January 14, 2021

Thanks for taking the time to review. Perhaps you have mistakenly claimed for another app as we see from our history you never have configured any product (So the app cannot create any issue with checkout). Also, you have performed auto-install in your current theme debut id:94423875628 and this is our history: https://prnt.sc/wnvz6a The app never installed any snippet to any other theme. If you need any help please contact us support@productpersonalizer.com