Reviews (1,192)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its extensive customization options, including fonts, colors, and emojis, and a preview feature that lets customers visualize their customizations. It supports a variety of products like rubber stamps and engraved jewelry. The app is noted for its user-friendly interface, seamless performance, and responsive customer support that offers quick fixes and tutorials. Merchants appreciate its cost-effectiveness and ability to enhance product differentiation in competitive markets.
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Shows incorrect price on other items in other products you might like but the correct price when going into the product. Didn't continue using.
No app has ever frustrated me this much. It caused issues on my product page, and no one is fixing it. I just want to delete this app now.
I am trying to use this but am stuck and it takes 12 hours for a person to respond, ask a question, and then another 12 hours. And their tutorials are from 4-6 years ago, different version.
Ich habe leider immernoch ein schwer wiegendes Problem, vom Kundenservice bekommt man weder Hilfe noch überhaupt eine Antwort. Wirklich sehr schade
It's been many days we are receiving less orders than usual without any reason, so we increased our advertisement on social media with little result...
This morning one of our collaborators discovered that many products (it seems randomly, there is no criteria we can explain) are affected by the error of not showing the preview and blocking the possibility to buy or the font is not working properly.
I made many videos and many screenshots reporting this problem.
I append Video 1 here:
https://youtu.be/5FOXuOduTY8
For this problem We lost and We are losing orders and this situation is unacceptable!
Hi, For some server schedule maintenance the issue had arisen. The issue has been solved now. Hope you consider this issue and update the review
It's giving direct error! It is not loading on the website, and when entering the application it gives error 500 or this error: Connection failed: Too many connections. This error is directly impacting sales!!!
Often modify a place, but other problems that did not work. After the modification, the relevant functions were not fully tested. More than one month has passed, and the communication response is slow！！！
Thanks for taking the time to review. We have solved everything as requested. We demand a fair review.
I WOULD SAY THAT THE SUPPORT FOR THIS APP IS VERY POOR IT TAKES A LONG TIME FOR THEM TO RESPOND AND SOMETIMES NOT AT ALL, VERY DISAPPOINTED THAT HAVING SPENT A LONG TIME GETTING TO GRIPS WITH THIS APP, THEY NOW TELL ME THERE IS A LIMIT TO THE NUMBER OF PRODUCTS I CAN HAVE, IT IS EXPENSIVE FOR WHAT IT IS AND THE SERVICE YOU RECIEVE
Thanks for taking time for the review. There is no limit of product configuration for old users. For new customer the described pricing plan is applicable. For more info Please ask at doshopify@gmail.com
We were initially excited about the app because it did most of what we wanted. However it has a habit of freezing up and we can't upload large photos.
Support has been of minimal help.
Thanks
Blake
Thanks for your review. The problem has been solved. Can you retry?
Applications full of bugs and non-existent support, this application will make you lose customers. If support responds within 1 week, you are lucky.
Thanks for taking the time to review. We have replied to all of your tickets within one day. Here is our proof : https://prnt.sc/11vmo4v . If you need any help please contact support@productpersonalizer.com