Reviews (1,089)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for enhancing product customization, especially for personalized items. It supports various product types with features like image and color libraries, multiple image swatches, and live previews, improving customer engagement and satisfaction. The app is noted for its user-friendly interface, reliability, and exceptional customer support that quickly addresses issues.
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Great app for personalisation with good quick technical support help.
Could be improved with a more mobile-friendly interface (or it may just be how it runs on my site)
Customer service is infuriating, but after you go back and forth 30x, this app works great and as intended. Please note, it will take days to resolve issues, and that impacts business operations. Aside from that, I do recommend this app to anyone in need of personalization for shopify.
Lots of customization available (image swatch, font, color,bulk personnalisation). Fast and efficient support
This app has been really useful in helping me customise my products. The app is difficult to use at first, but the customer service is extremely responsive and very helpful. Shoutout to Piyal and Shamsuddin for helping me with my million questions haha :)
The app works great for what I need. Support took a little nudging when I had a problem but got the job done. Thanks PP team!
I have already given a feedback with 3 stars before but I am changing it to 4 stars for now. I received a good support and they explained to me the technical limitations on what I wanted. Over-all, I am still happy with what I am paying for this app - cheaper, good and not great UEX but great support from the team.
Functionally, the app is great! It is sometimes glitchy however. The personalization option disappears from time to time without warning and is not present when customers are trying to customize an item. Some customers are nice enough to let us know, but no telling how many customers have been lost over time due to these issues. It is completely random from item to item and does not seem to affect a particular platform. This issue affects desktop users over different browsers as well as iphone and android users but again, it is completely random in which items and platforms are affected. Other than this, the app is incredibly thorough in its design.
Thank you so much for customer support, they will actively help you with your problems when you ask them for help. The only thing I'm not happy with this plugin is that it affects my website speed.
Fantastic live support. Makes it very user friendly when I am having an issue! Piyal Biswas continued to show me what I needed help with with a lot of patience which was nice. Appreciate it!
I had difficulty with the checkout portion of this app and contacted the app developers via online chat and Shahariare Rahaman was super helpful and managed to fix the problem within a few minutes.