Reviews (1,198)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its extensive customization options, including personalization of fonts, colors, and emojis. They appreciate its user-friendly interface, seamless Shopify integration, and features like preview options and template saving. The support team is noted for their quick and effective assistance, enhancing the app's reliability and ease of use in daily operations.

February 27, 2025

The customer service for this app is outstanding! Nezirul was incredibly helpful and responsive, resolving my issue quickly and professionally.

I’m really impressed with the support team – they’re friendly, efficient, and go above and beyond to help. Highly recommend!

JAEE Namensschmuck
Germany
Over 5 years using the app
December 17, 2024

Absolutely outstanding customer support!
I am truly impressed by how quickly and professionally my issue was handled. Not only was my concern understood, but the solution was explained clearly and effectively. The team went above and beyond to find a suitable fix, which shows real dedication! On top of that, the app itself is fantastic and works perfectly for my needs. A huge thank you to the support team for their patience and expertise. I’m more than satisfied and will gladly recommend both the app and the service. Simply top-notch!

grafikkult.de
Germany
Almost 3 years using the app
January 17, 2025

This is by far the best app if you need extra personalisation and variants for your website.
Its so easy to use, effective and the customer service is A+.

Laser Cut Blanks
Australia
Over 2 years using the app
December 4, 2024

Rakib was so incredibly helpful. His response time was extremely quick, and he even sent me a loom video explanation where he actually spoke and explained something to me (have never had customer support for any other app do that before) and it made the response much easier to understand. Even after sharing an article for reference he still thoroughly explained the answers to all of my follow up questions. Awesome service, and though I am not sure if there is a solution to the issue I inquired about, I'm very satisfied with the level of customer support received!

Groovy Girl Gifts
United States
10 months using the app
February 19, 2025

This service is an absolute must if you offer any type of personalization. The customer service is top notch. Thank you for all your help!

GLAM - Girls Love A Monogram
United States
About 2 years using the app
February 4, 2025

The customer support for Zepto is very very strong. I reached out to them and within minutes, they helped me by providing screen shots, videos, and even made a significant product improvement in a very short amount of time to make the experience better. Highly recommend!!

Furocious Prints
Canada
About 2 months using the app
February 24, 2025

Fantastic product and customer service! Every time we face any difficulties we open the chat and can speak to a member of the team in seconds. 10/10

The Crafty Bonobo
United Kingdom
Almost 2 years using the app
January 3, 2025

Had an issue and the team fixed in within 2 emails! awesome service!

Razor Edge Design
United States
Over 4 years using the app
December 31, 2024

Rakib, at Zepto Product Personalizer, helped us understand what some of the options were when setting up the templates for the Personalizer. We love the application and has our shop more functional and customer friendly on Customized Stuffed Animals I embroider, not POD products!

Thank you for your assistance!

JuJu, owner
it's sew juju, llc.

it's sew juju, llc.
United States
About 2 months using the app
February 20, 2025

Best app for customization, there are endless possibilities and the support is amazing

Moov. Watches
Brazil
Over 3 years using the app