Reviews (1,191)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its extensive customization options, including fonts, colors, and emojis, and a preview feature that lets customers visualize their customizations. It supports a variety of products like rubber stamps and engraved jewelry. The app is noted for its user-friendly interface, seamless performance, and responsive customer support that offers quick fixes and tutorials. Merchants appreciate its cost-effectiveness and ability to enhance product differentiation in competitive markets.
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Good potential, but I stopped my trial after encountering two issues:
It's not possible to modify the letter spacing.
The tools generate an image or a PDF. Once a product is added to the cart or an order is fulfilled, it's impossible to modify your configuration. This could lead to a high volume of after-sales requests
support is good
I have no trust in this app and I don't dare to run my website with this personaliser.
For easy personalisation without much variants and conditional logic this app seems to be perfect but for more complicated articels this app does not really work. The costumer service is quick but not really helped with my issues. The turning point was that some day the most conditional logic did not work anymore due to a "bugfix" from Zepto. How can I run a webshop with the fear that suddenly nothing is working anymore.
More frustrating is, that there is no alternative for me on shopify apps (except costumly which is extremly expensive). So now i'm switching to amazon where i have a free perfectly working personalizer which has not as many options as this one here but it is working stable and is enough for me.
Hope this recesion is helping people to save a lot of time in their business decisions
Extremely responsive and helpful - some of the best customer service! Thank you!
The support is AMAZING!!! Muhtasim Mahir is super helpful. Reach out to support when you need it because they're flexible and creative!!!
easy to use
The Zepto Dev Team is literally the best! They helped me on several issues I had and it was mainly all on me getting used to the app. The app itself is phenomenal !
Sehr gute App und auch sehr sehr guter Kundenservice.
good app but have to study
A fantastic application for stores selling customizable products. Although I had a few small requests, the support team enthusiastically assisted me according to my requirements. Thank you so much!