Zepto Product Personalizer

Love this app! Every time I need support they help! Kind, fast responses. I have been looking for an app like this since we started and so happy to have found this! All positive. Easy to use, but best of all the support is awesome! Product is great, easy and fun for customers to use. Helps them buy with confidence. A must get!

Excellent customer service. It was quick and accurate, the person that helped me through my issue was very smart and helped me to fix the issue pretty fast.

I've used this app for several years, and the tech support is great! They always answer quickly and are very professional. I recommend this app to anyone that needs to add custom options.

We use this app extensively for heavily customized jewelry and keepsakes. Support is getting better and better - the addition of live chat support inside the app makes a huge difference! My only complaint is that past updates to the app got pushed out without any notice and sometimes cause problems. We really need a way to control the release of updates so we can test them before they get deployed to our production site.

Support has improved significantly in the last few months and I have been assured that the update process is going to get better. From a functionality standpoint, this is definitely a 5 star app. If updates continue to cause issues, I'll have to come back and dock some points though.

The best app for product customization so far!!! The team is very helpful and extremely responsive. They provides us with their Skype account when we had some issue to be fixed. The owner of the app contacted us directly and it was solved like in couple of hours. Would highly recommend the app!!!

Absolutely a fantastic app that has transformed our customer experience. We sell customized fingerprint jewelry and being able to see custom inscriptions "engraved" on the piece as they type - even curving text around the inside of a ring! - is so helpful for our customers. It also handles the addition of accessories, like a chain, a birthstone charm, a premium bail, etc., and shows those additions dynamically on the product photo. The ability to use conditional logic to show/hide different options is also key, allowing us to be really flexible in how we set up our products (see https://legacytouch.com for examples of what is possible). A little bit of a learning curve, sure; but, that generally comes with the territory when you have lots of flexibility and options.

Support, in general, is really good. Not super communicative, but very willing to implement special requests and troubleshoot bugs in a timely manner. I do wish there was a better way to handle deploying bug fixes and code updates - those generally get pushed to our production site without notice and have occasionally caused issues. But overall, we are very pleased with this app.

Great customer service! We are using this app for a long time now and everytime we had a problem they solved it really quick.

Awesome app and do exactly what I want for my website. Most importantly, Saifullah is very helpful and helping with my queries. Thank you.

Does everything I need and the customer support is spot on. I used the live chat for an issue I was having and they resolved it within minutes.

We love this app! It has opened the door for personalization for us, and is the only app out there that we could find that was able to actually provide an image of the finished mock up to be delivered to our printer. It's had a couple of glitches here and there, but overall it does what it needs to do!