Reviews (1,151)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing product customization, praising its user-friendly interface and real-time preview feature that boosts customer confidence. They appreciate the diverse customization options and the exceptional customer support, noting quick response times and helpful resources like video tutorials. The app is valued for its ease of integration and reliable performance.
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Update: The team zepto reached out to me in regards to an error in their ticketing system that has been resolved. Zepto's response was thoughtful, considerate, and resolution focused. They were great at providing attention and resources to solve my issues
We have been using zepto to varying degrees for over two years, but in the last three months (late 2023) there is a huge influx of issues.
1. Items are not appearing in cart
2. The enable customization button allows for customization even when deavtivated.
3. Some customers are not able to add items to cart.
4. I sent 2 requests for support and did not receive a reply on either.
I would look elsewhere from my standpoint it look like app is getting deprecated.
Thanks for your review. Please email us at support@product-personalizer.zendesk.com as we received no message regarding your issue.
App works really well and the support team are responsive and helpful. I would recommend this app to others.
Edit: I have since received the customer support that I required and all of my questions and issues were answered and resolved. VERY satisfied! This app is excellent and exactly what I needed. On this basis alone it would be worth 5 starts. However, the app is a little difficult to use and the customer service is absolutely atrocious. When contacting support with a detailed question regarding some function of their app, I don't receive a detailed response in return, all I recieve are single sentence replies which make absolutely no sense to me. This hasn't happened just once, it's happened EVERY time. I'm not been hyperbolic! This is both unacceptable and infuriating beyond belief!
This app is perfect！The customer service is very patient and professional！It has solved all my personalization problems！
Really useful tool, with plenty of features. Chat support is very helpful. 5 stars would definitely recommend.
This app is perfect for our store and has provided a solution to offer our customers the chance to preview their product customisations prior to purchase.
Shahariare was particularly helpful in sorting the app to do what I needed it to! Thank you.
Selected this app because it has a good live preview of personalised product. Had previously considered other apps, but felt they lacked certain functionality this app provides. Support is very helpful too.
There aren't enough stars for how helpful the support tech was. I wanted a complicated feature added to my page and he fixed it in moments. Friendly, patient and totally proficient. AMAZING!!!
Wonderful App and nice Live chat customer support, love this app!
This App is very user friendly and easy to configure!
Great customer service, fantastic app. I use it for several products and it works very well overall. 5/5