Reviews (1,201)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its extensive customization options, including personalization of fonts, colors, and emojis. They appreciate its user-friendly interface, seamless Shopify integration, and features like preview options and template saving. The support team is noted for their quick and effective assistance, enhancing the app's reliability and ease of use in daily operations.

March 31, 2023

unfortunately this app did work for us! we pay the subscription and even paying for it the app with get disconnected from out items and our clients were not able to personalize their product...

Backdrop's G
United States
Over 1 year using the app
Zepto Apps replied February 1, 2024

I hope this message finds you well. I am writing to extend my sincerest apologies for any inconvenience or frustration you had experienced with our Shopify app. Your ...

September 25, 2022

This app has been charging me for about a year fraudulent because the app has been uninstalled for that period of time.

Kartel Branded
United States
11 months using the app
Zepto Apps replied September 25, 2022

Thanks for taking the time to review. The recurrence billing is controlled by shopify, described here https://help.shopify.com/en/manual/your-account/manage-billing/your- ...

Edited July 2, 2020

App has major reliability issues.

07/02/2020 (12:03pm EST) -- App is still down. No response from Support.

07/02/2020 (12:41pm EST - Claims App Is Up) -- App is still down.

Apex Gaming PCs
United States
11 months using the app
Zepto Apps replied July 2, 2020

Thank you for taking the time to review.

There was major scheduled maintenance of the server (Siteground - one of the top) and they had completely disabled .htaccess file and ...

January 6, 2019

On paper this sounds like a good app, but its difficult to use and there is no support from the development team.

Drink Gifts .co.uk
United Kingdom
9 months using the app
Zepto Apps replied September 4, 2019

Hi, We have improved our support. You will get better customer experience service now.

January 13, 2023

had several issues with this app, and support keeps blaming the theme. I changed theme 3 times - issues still persist

issues are happening in the cart, these issues are triggered when one or more products are added:
-no items in cart even if I added items
-items in cart do not update when new product is added
-items that other people customized appear in my cart, items that I did not customize

Jry Engraver
Philippines
7 months using the app
Zepto Apps replied January 13, 2023

Your site seems to have become static from the Shopify server. It seems a Shopify Bug. Please contact Shopify support.

April 18, 2021

Of all the apps I've tested on the shopify app store. The support on this one is 0/5, it's the worst support ever. They answer once a week, activate the chat once a week. I don't recommend you

LIKE A STAR
France
5 months using the app
July 20, 2023

On day 1 we already knew the user interface are poor, both for the users and customers are poor. But it does the job so we go ahead.
Recently, we want to launch a new product, duplicated from an existing product with this personalizer. So we saved a template and applied it to the new product.
It does NOT work. We contacted support, and it took two days for each response, asked us to delete all ...

StampMold
Hong Kong SAR
5 months using the app
Zepto Apps replied February 1, 2024

I hope this message finds you well. I want to express my sincere apologies for any inconvenience or frustration you may have encountered with our Shopify app. Your ...

Edited December 4, 2021

I thought this app was a good choice, but it blocks the ability for customers to use a discount code -- something they don't disclose. Found this out during a major promo. I was told by their support to install another app and that would fix the problem. Nope. Worked fine at first and then stopped working, No fix from support. No help. Just a runaround and bunch of excuses.

Forked Again
United States
3 months using the app
July 2, 2020

The app does not work and poor customer support.i have asked a question about 2 days ago and did not get the answer yet.
however today the app completely stops working!
I spend hours doing the huge configuration with tones of conditions but I was not able to save the configuration. that's awful!

COLOROMA
Georgia
3 months using the app
Zepto Apps replied July 3, 2020

Thank you for taking the time to review.

There was major scheduled maintenance of the server (Siteground - one of the top) and they had completely disabled .htaccess file ...

February 2, 2022

Wow. So many positive reviews. I can't understand it. We waited several weeks and started paying for the app, set it all up and launched our customisable products only to have the very first order go horribly wrong. We had to apologise profusely, issue a refund and assume we'd lost a customer before we'd even started. Then it took almost as long again, through numerous conversations with several ...

Needs Mutts
United Kingdom
2 months using the app