Reviews (1,191)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its extensive customization options, including fonts, colors, and emojis, and a preview feature that lets customers visualize their customizations. It supports a variety of products like rubber stamps and engraved jewelry. The app is noted for its user-friendly interface, seamless performance, and responsive customer support that offers quick fixes and tutorials. Merchants appreciate its cost-effectiveness and ability to enhance product differentiation in competitive markets.
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Hi. Very good support service. They respond quickly and are able to perfectly understand your needs. I recommend it.
Super application, support très réactif. installation très facile et plein de possibilité de personnalisation
This application has made a lot of progress with this update, it is even more complete, customer service is always very caring to help set up, thank you
Great app and support!
The developers helped create the necessary variations for my product.
I hope the level of service will not drop in the future.
Update: The team zepto reached out to me in regards to an error in their ticketing system that has been resolved. Zepto's response was thoughtful, considerate, and resolution focused. They were great at providing attention and resources to solve my issues
We have been using zepto to varying degrees for over two years, but in the last three months (late 2023) there is a huge influx of issues.
1. Items are not appearing in cart
2. The enable customization button allows for customization even when deavtivated.
3. Some customers are not able to add items to cart.
4. I sent 2 requests for support and did not receive a reply on either.
I would look elsewhere from my standpoint it look like app is getting deprecated.
Thanks for your review. Please email us at support@product-personalizer.zendesk.com as we received no message regarding your issue.
App works really well and the support team are responsive and helpful. I would recommend this app to others.
Edit: I have since received the customer support that I required and all of my questions and issues were answered and resolved. VERY satisfied! This app is excellent and exactly what I needed. On this basis alone it would be worth 5 starts. However, the app is a little difficult to use and the customer service is absolutely atrocious. When contacting support with a detailed question regarding some function of their app, I don't receive a detailed response in return, all I recieve are single sentence replies which make absolutely no sense to me. This hasn't happened just once, it's happened EVERY time. I'm not been hyperbolic! This is both unacceptable and infuriating beyond belief!
This app is perfect！The customer service is very patient and professional！It has solved all my personalization problems！
Really useful tool, with plenty of features. Chat support is very helpful. 5 stars would definitely recommend.
This app is perfect for our store and has provided a solution to offer our customers the chance to preview their product customisations prior to purchase.
Shahariare was particularly helpful in sorting the app to do what I needed it to! Thank you.