Zepto Product Personalizer

Great app! Lots of nice features added. Hope to see new features as the app grows.

Very user friendly!

The Zepto Product Personalizer App is super suitable for customized needs, and the customer service is very very good, i have many questions, and they are patient help solved all. Recommended!

Nazirul Islam provided exceptional support—fast, efficient, and incredibly helpful! He answered every question thoroughly and went above and beyond to ensure everything was flawless. I highly recommend his service to anyone looking for top-notch support!

We've been using the app for a while now and are overall very satisfied. There were a few minor issues during the configuration, but the support team was always quick to respond and extremely helpful. Their response time is impressive – always friendly and very knowledgeable.

The app itself offers great advantages with a wide range of features and functions that make our daily operations much easier. Its flexibility allows it to integrate perfectly into our workflow. I would definitely recommend this app to anyone looking for a versatile and reliable solution!

Ok, after getting the app set up and using it for a bit, I need to update my review with a couple things I feel others should be aware of. These things may or may not be an issue for your shop, but as a pretty small shop that makes/fulfills their items (instead of a 3rd party) - here are my issues; 1. It's not possible to use the "create new product" option in settings, I have to use the "create draft order" for any item with a price change/upgrade. Why? Because the "create new product" won't work with my shipping profiles - because the "new" product technically doesn't fall into a managed shipping profile. If you just use the General Shipping profile covering all your items and have that set up for weight/etc. this likely won't be an issue for you (I have mine set up for pricing to bundle items because some ship free with others). 2. Since my only option is the "create draft order" option I have to MANUALLY fulfill every order with a price increase. The personalization doesn't fulfill automatically when the item is fulfilled by my shipping app. AND, I couldn't put the price variant in Shopify, because when I did that, other features of the app stopped working. Again, I'm a small shop running a custom template, so while this isn't a deal breaker per se, it is a pain in the a** and it does throw off order stats. 3. For some reason, the app takes over as the sales channel when personalized items are purchased - so it's not immediately clear to me where the sale came from (data needed for advertising reasons), which again, is not ideal. 4. It turns custom packing slips into a 3-page novel (ha!) - I've been able to clean mine up some but I'm still working to reduce redundant line items.

Despite these issues, it still is the most robust personalizer out there - my hope is the developers continue to make updates so while the front end is flawless, my back end won't continue to be a mess. I ended up hand-coding product options on another site I own, and while not as elegant as this app, it does work perfectly front to back, so I will give this some time to see how it effects conversions before deciding to keep it indefinitely. Again, customer service is very responsive, and if you're running a Shopify template with no upcharges to items and 3rd party fulfillment, this will likely work perfectly for your needs.

great support

have been using Zepto for many years, great customer support, highly recommended.

Zepto Product Personalizer team provides very good service

Fast response and action!