Reviews (1,097)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing product customization, especially for personalized items. It supports various product types with features like image and color libraries, multiple image swatches, and live previews, improving customer engagement and satisfaction. The app is noted for its user-friendly interface, reliability, and exceptional customer support that quickly addresses issues.

December 29, 2020

Customer support is very fast, although we are in different time zones, customized requirements can also be met, recommended!

xoxopresent
China
29 days using the app
Edited October 27, 2021

This is a good App, the support team helps us a lot with the problems and always responds. Thanks for the help and support. Is a good app for the personalization of products.

Susiko 270
Spain
29 days using the app
Edited October 31, 2018

UPDATED REVIEW
I have to let everyone know that in fact there was some sort of glitch with my theme and the support in getting that resolved, once we all realized what the glitch was - was prompt and complete.

I'm excited to keep building my store and I'm so grateful for this app!

*************************************************

I think I might really love the app but in asking for support the answers are really incomplete. The app has many capabilities -- but getting it dialed in continues to perplex me. I've asked for screen shots, I'm hopeful they will arrive.

Still trying to work it out -- fingers crossed I can get it resolved.

Memorial Buttons Fast
United States
28 days using the app
October 25, 2021

It's been tough going to find the right app to serve my purposes despite Europe's much advertised big wigs. This one does exactly what I want it to and the support received to set it up was outstanding.

Planes & Sails
Italy
28 days using the app
March 22, 2022

Excellent app for customisation. Zepto supporter AZM Shamsuddin did a great job showing me how to set up the configurations and get things working properly.

Pet-Tags.co.uk
United Kingdom
28 days using the app
August 24, 2021

I used this app to personalise my products and it's very simple to use. I had a few questions, but the support team has helped me through it all. They have been amazing. I would recommend this app if you want to add personalisation to your products. It's easy to use and affordable - I'm so happy to pay for a great product like this that I can afford as a start-up business. There are heaps of plans to suit your needs. It's so easy for customers to use, which is really important for user experience and the design of the personalisation is great too. Give it a go!

1Body activewear
Australia
28 days using the app
February 7, 2019

This is a great app if you have a lot of custom options on your products. I have been looking for an app, I was using Product Customizer. It was ok for simple customizations, but limited in it's features. Product Personalizer has a lot more you can do, and I like that you can use images to show the different options. It's a little tricky to learn at first, but once you get it it's easy to work with. There are a couple little glitchy things, but nothing major so far. It seems like the developers are working to improve the app and they were very quick to respond to me questions.

Flutterbye Prints
United States
28 days using the app
April 12, 2022

Incredibly versatile app with excellent customer support! They custom coded a change that i wished in under 5 minutes.

CuzyStudio
United Kingdom
28 days using the app
September 19, 2022

Really great app, it has so many different functions and personalisation options to choose from. You can really play around with different ways to show off the personalisation and actually customise it to fit it to what you want. Creating font groups and colour groups is amazing to not have to create a new set for each item as most of my products require 1 or two choices in colour pallets, this saves so much time. Also, the option to save certain personalisation settings as templates is super helpful when wanting to bulk configure. My business is 99% personalised so this app has been fantastic. The only thing i can say is a few tiny things like not being able to view your original product in the cart w/o personalisation but instead the personalisation image the customer has chosen. The only thing this MAY do is confuse the customer when ordering a range of different colours of the same product if they arent able to clearly see the colour. This is also something I could change if i decided to offer the option to personalise with background image but i didn't want to show blank products on my page so this isn't necessarily the apps fault! However, this isn't a make or break. Also requiring a text colour is there, but you are not able to FORCE a choice to be made, if a customer doesn't select a colour, the default colour will be selected but not show on checkout and that can be hard if some products can't all have the same default colour. Other then those few things, this app is amazing and support are very helpful and prompt. Also there FAQ page answered literally 90% of my questions simply! Highly reccomend this app.

TwentyNine Creations
Australia
26 days using the app
May 6, 2020

This app is the BOMB! Offering product customizations and personalization is a key part of our business. I tried several other apps and this one offered far more capabilities at a very reasonable price. The support has been great too!

My Party Punch
United States
26 days using the app