I've been trying to create a quiz for product recommendations for skincare brand. We have total of 5 different lines (according to skin concerns) and everytime we create a quiz, the preview gets messed up. For example, we would test it and choose a concern (acne) and it would first lead to the acne product multiple choice, and the next question leads to a different line (wrinkle) and mess up the result. We set the correct conditional logic for each concern(line) but the result gets messed up no matter what. How could we resolve this issue?
Alex from RevenueHunt here, thanks for your valuable feedback. I wanted to first start off by apologizing for the negative experience you had with our app - that's certainly not the experience that we want our merchants to have when working with us or using our apps.
I've reached out to you via email to further investigate this and help you set up the Conditional Logic in your quiz. It is a very powerful feature, but I understand it can be a bit overwhelming at first.
It would be great if we could jump on a Zoom call so that I can further understand what your goals are and help you adapt the quiz to your needs.
Would that work for you?
The app glitches alot when trying to set it up. Making it very hard to save some things. Hopefully they can fix this soon.
Hi there. I'm terribly sorry that you had issues with the app today, it's certainly not the experience we want for our customers.
Yesterday we migrated to a new server and there are still a few things that we need to fix so that it runs smoothly.
I'm reaching out to you via email to offer you my help setting up the quiz while we finish the migration process.
When I was writing the quiz and choosing the question links, it would never work no matter how many times I tried. It even made the results to the quiz a product from my school I didn't even put in.
Hello Fabio, I wanted to first start off by profusely apologizing for the negative experience you had with our Product Recommendation Quiz app - that's certainly not the experience that we want our merchants to have when working with us or using our apps.
We've investigated the issue you mentioned and have already fixed it for you. If you wanted to give our app another chance, I'd personally help you set up your first quiz and add it to your store.
I've reached out to you via email to discuss our offer further. If you are interested, we'd love to make this right for you. If not, we completely understand, and are very regretful that this is the experience you had while using our app.