Stamped Product Reviews & UGC , 6,051 reviews
Nothing about this app functions properly. I cannot even figure out how to change the product photos.
Hi there Arcadian Hair team:
Thank you for sharing your feedback with us. We're sorry to hear that you've been facing difficulties with the functionality of our app. Our team is committed to providing a seamless experience, and we apologize for any inconvenience caused.
We're glad to inform you that the specific ticket you reported regarding changing product photos has been promptly resolved by our dedicated team member, Ben. We appreciate your patience and understanding while we worked to address the issue.
If you encounter any further challenges or have any questions regarding the app's functionality, we encourage you to reach out to our support team. We're here to assist you and ensure that you can leverage the full capabilities of Stamped.
Thank you again for your feedback, and we appreciate your ongoing support as we continue to improve and enhance our app.
App does not work. Everytime I try to connect my shopify store to stamped.io it takes me to error page. Every single time
Hi there Eclipse Lighting team
Thank you for taking the time to share your feedback with us.
We're glad to say that the temporary issues we were experiencing with access to our app have been resolved. You're now able to connect your Shopify store to Stamped without any problems.
We understand how frustrating access issues can be, and we apologize for any inconvenience this may have caused you. Our team worked hard to identify and resolve the issue as quickly as possible, and we appreciate your patience and understanding while we worked to fix it.
We always strive to provide the best possible experience for our users, and your feedback helps us to improve. If you have any further questions or concerns, please don't hesitate to reach out to us. Our support team is always here to help and ensure that you have a positive experience with our app.
Thank you again for bringing this to our attention, and we hope that you continue to enjoy using Stamped for all of your reviews and ratings needs.
Frontend is OK, but terrible BACKEND, and customer service is terrible they come with the intention of helping, but they break things even more which causes massive losses on your end.
Hi there Bluntique team,
Thanks for flagging your concerns with us here.
I did some digging and it doesn't look like we changed anything that would have had any negative impacts that would have caused any losses. The second issue you found with the sort function appears to be unrelated and has now been resolved.
We'd love the chance to change your mind so please look for my separate email and I hope we can work together to get you set up for success with Stamped.
Bait and switch onboarding experience, and I regret committing and moving to this. I came from another review platform but switch to using their integrated loyalty program. The website even has a comparison landing page to my old review software so I figured switching would be relatively easy. In reality, there is actually no support to convert my old reviews to the new Stamped ones. I then had to upgrade to the $150 subscription plan in order to have access to the level of support to have them integrate my reviews. So I upgraded and support said, sorry, we cant help you. Which was a lie, since I just did this same process with another site I run. What should have taken a few days took weeks as their support can take several days to respond. I will be switching back and I do not recommend this app.
Hi there Battle Brothers team
I'm sorry to hear that you had a frustrating onboarding experience with our app. We understand that moving to a new platform can be challenging, and we apologize for any confusion or inconvenience that you may have experienced.
It looks like the one support case we have with you is in relation to migrating reviews and custom attributes from Okendo. I think there may have been some miscommunication on this ticket as you do not need to upgrade in order to receive support for migrating reviews.
I will reach out separately to see if we can get this all resolved with you!
We value your feedback, and I want to assure you that we're taking steps to improve our onboarding process and support experience for all of our users.
This would be a great APP if it worked. I find issues ALL THE TIME with features not working, not updating. You think everything is working fine but you never find out until you check. You have to check every feature every once in a while to make sure it's working as it should and VERY OFTEN it's not the case. I just found out dozens of approved reviews have not been published... went back months and I don't see them. The contact form inside the APP is not even working to contact support.
I thought this was a great deal when I switched from Yotpo... I guess you get what you pay for. NOT RECOMMENDED, you will never know if the app is doing what it is supposed to.
Hi there Newborn Studio Props team,
Thanks for taking the time to share your experience with us here.
I see that you mentioned having issues with Stamped for some time now, though It looks like the only support ticket we have with you was created today. We hope you will give us a chance to resolve any outstanding issues you have with Stamped before choosing an alternative.
Yours is the first report of our support widget not working so we're looking into that right away, thanks so much for letting us know!
It looks like Blake is working with you now on your ticket, and he is one of our best! At Stamped, we strive to provide our merchants with the best possible experience, and your satisfaction is our top priority. We will be reaching out to you separately to discuss the best way forward and create a support plan tailored to your needs.
Good feature set, poor functionality and value/pricing compared to competitors. I ran into two dealbreaking bugs in the first few minutes using this app. First off - the onboarding page kept loading indefinitely. Had to manually update the app (after seconds of installing it) to fix this. Next up, tried to import reviews from my existing review app - the importer freezes after selecting the import file. I initially considered testing this app for the Google seller ratings functionality - turns out this is only available when opting for the "Professional" plan which starts at a 299 usd/mo. That's around a 766% price increase compared to Loox with just seller ratings to show for it. This is going to be a hard pass for me.
Hi there EVE Bands team,
Thank you for taking the time to share your experience with Stamped
We appreciate your feedback, and we apologize for the inconvenience that the issues you encountered have caused you.
I understand that our app's pricing didn't meet your expectations compared to our competitors. However, we would like to highlight that Stamped offers a unique set of features that our competitors do not have. Our platform is built to improve the entire user experience, from collecting reviews to showcasing them on your website and helping you leverage the power of social proof to boost your sales.
Regarding the Google seller ratings functionality, we would like to clarify that it is only available in our Professional plan. However, we offer many other valuable features in our other plans that might suit your business needs. Our platform is designed to be flexible and scalable, so you can choose the plan that fits your budget and business goals.
In regard to your issues with the importer, It looks like the support request we have with you mentioned there were issues with the actual CSV you were using, and we would be happy to help you with that.
I will reach out to you separately to discuss your concerns in more detail and create a better support plan for you. We value your business and appreciate the opportunity to make things better!
Terrible experience with this app and its developers!
I've been having issues across all stores
First, when I downloaded and PAID for a plan the app glitched and then would not let me use the features I just paid for?! You would think after downloading the app and then paying for a plan without a trial you can use it and its features right away??
Second, the app has major bugs and technical issues and would not appear properly on the store. When I contacted support for all these issues it took going back and forth with them for 2 WEEKS which is very counterproductive while trying to run a business.
2 weeks later they seemed to have fixed the issues but it was already too late.
Please save yourself the headache and get another app.
Hi there HeatedTek team,
I am sorry to see this has been your experience recently. We definitely want you to be able to see and use all the great Stamped features you should have access to.
We are a small team with a lot of requests and we do try to get to them all as soon as possible! We've recently expanded our team to better serve our merchants, and get back to the fast response times our merchant love about Stamped!
It looks like there have been some missed messages from us among your support tickets causing a bit longer delay in your issue's resolution. We suggest logging into our Help Center where you can access all your open requests.
The issue your store has experienced is a bit complex, and our Support team is already on the case. I'll reach out separately to make sure we have the best support path set up for you.
Thank you for flagging your concerns here with us. I do hope we can turn your experience around soon.
app has been a nightmare. its not working at all. for every little thing you got to ask the support, because the app itself is not working. this is not a problem for just 1 store. i have had this issue an all stores with stamped. highly recommend to use a different app.
Hey there TurboPlanter team,
We are sorry to see that this has been your recent experience and we'll be doing everything we can to turn that around with you!
Elvis and Tarn seem to have you now in our support queue, and it appears there may have been an issue with one or more of the email addresses you have been using to connect with us. Some don't appear to have been connected with your account.
I have taken measures to ensure this won't happen again, and I have reached out to you personally in order to get you up and running!
We look forward to your success and continued partnership
no support at all. overpriced, app not working, this has been a nightmare. no idea how you mnaged to get that many positive reviews. i would give 0 stars if i could
still nothing works + customer service replies after 24h and has NO clue. Just go for judgeme loox or anything else. this has been a nightmare
Hey there TurboPlanter team,
We are sorry to see that this has been your recent experience and we'll be doing everything we can to turn that around with you!
Elvis and Tarn seem to have you now in our support queue, and it appears there may have been an issue with one or more of the email addresses you have been using to connect with us. Some don't appear to have been connected with your account.
I have taken measures to ensure this won't happen again, and I have reached out to you personally in order to get you up and running!
We look forward to your success and continued partnership
Their customer service is BS.. Takes so long to respond when I'm having urgent errors. I wish they have live chat available so they can get things fixed right away for users
Hi there Geckopia team,
I understand your frustration as we only have a small team doing their best to get back to all our merchant's requests.
It looks like we've resolved all but one of your support requests currently, and I've got the team looking into this now!
We've recently expanded our team to serve you better, and we're looking into more ways we can support you effectively. Live chat is definitely something we're exploring!
Please do let me know if there's anything more we can do to help!