Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost sales and average order value through targeted upsell offers. It's known for its user-friendly interface, customization features, and smooth integration with other apps. The app's customer service is also highly praised for its responsiveness and helpfulness. Some merchants have reported the app quickly paying for itself, though a few have encountered issues with updates and theme compatibility. It's particularly useful for BOGO offers, cross-selling, and promoting lesser-known products.

November 17, 2018

Excellent App. It really increased my revenue when I installed it. I highly recommend. It provided a quick and easy way to provide upsell & cross- sell.

Stetson & Co.
United States
13 days using the app
February 15, 2018

this is a great app, i have it for a week now, no sales so far but it is easy to install and the customer service is great. Dan is always responsive to all my emails and helps with all you need to install and make it work. I am trying this App for 30 days to see if I have any sales from it. Let you know.

Nikked
United States
13 days using the app
November 22, 2017

They provide great customer service. Wally was the assigned service advisor, and he got me back with the update every time he made any progress to resolve issue, and finally resolved it. I strongly recommend this team.

Tee X Off
United States
13 days using the app
Edited January 2, 2017

Excellent App and Support. It is exactly what I've been looking for. I am very happy with it and highly recommend the app to all online shop owners. Good job!

Cat Supermarket
United States
13 days using the app
November 13, 2018

Both Nir and Parminder have been super helpful in resolving my issue with the FREE gift not updating in my cart, after removing the trigger product. Thank you again both!!!

The Body Sorcerer
South Africa
13 days using the app
January 19, 2017

I used Bold Product Upsell for about a year. Every day that it was installed, I was hoping they would either fix the defects, or something better would come along.

This upsell app has countless "leaks" - that is, if customer adds an item to cart, there should be two choices once the upsell is offered: a) YES - add-to-cart; b) No Thanks.

None of this "continue". And the redirect at ATC should be to the place determined by the theme. Upsell just sits there.
When asked, Bold replied, "our customers want it this way..."
No excuse for mediocre UX.

Others have mentioned how this app does not play nicely with the Facebook pixel, especially if you use a professional solution such as Pixel Perfect. Watching the developer of Pixel Perfect and Bold support battle each other gave me a very bad taste about Bold's company culture. Pixel Perfect kept bending over backward, but Bold was not interested. Eventually, Pixel perfect simply coded around Bold without assistance.

Then there was the absurdity of how this app bills for "views" and it SHUTS ITSELF OFF if your traffic exceeds your visitor estimate. Seriously. Every other app in the universe that bills based on usage will measure the usage, then you pay. No -- Bold Upsell is the only kid in the parade in-step. The fact that the app just shuts itself off is reckless. The fact that Bold management thinks this is OK says the company culture is messed up.

I tried every other upsell app on the market -- I want an upsell at add-to-cart, and I want the yes, upsell to add to cart and redirect to where the store goes ay ATC (/cart) -- and the No Thanks to simply bring us to wherever the redirect would have ben for initial ATC. Which for my store is the cart. I tried them all, and none are ready fro production.

After a year with bold on 4 apps (fortunately all removed except for product discount), I will be certain to avoid. This developer preys on inexperienced stores. Don't be fooled.

PS -- I found the better mousetrap.

Mommymakeup
United States
About 1 year using the app
November 29, 2019

I've just started using the app and it seems very worthwhile so far. On top of that, the support staff is extremely polite and helpful, which makes me more confident about using it more in the future!
PS You are in good hands when you have Jennifer as your customer support :)

Kitty Kastle
Poland
13 days using the app
BOLD replied December 2, 2019

Hello there! Thank you very much for the kind words; we're so glad to hear that our support team (and Jennifer) were able to provide you with the amazing support we always aim to offer.

We look forward to seeing your continued success! :-) Please don't hesitate to reach out if you need anything else.

April 15, 2016

I'm loving ALL of my Bold Apps! My store just wouldn't be the same without them! And, more importantly, they ALWAYS pay for themselves at least 10X every single month!

Totetales
United States
13 days using the app
September 2, 2014

This app works and it works well- it has increase our sales and is well worth the cost! We highly recommend it!

Fawn Lake Fountains
United States
13 days using the app
November 29, 2016

Excellent app. It's easy to use and worth every penny.

Butter Angels
United States
12 days using the app