Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost sales and average order value through targeted upsell offers. It's known for its user-friendly interface, customization features, and smooth integration with other apps. The app's customer service is also highly praised for its responsiveness and helpfulness. Some merchants have reported the app quickly paying for itself, though a few have encountered issues with updates and theme compatibility. It's particularly useful for BOGO offers, cross-selling, and promoting lesser-known products.

Edited September 6, 2019

*update* I received a call from help department after leaving this review and they were very eager to get my installation working. So, they seem to have quick support if needed. However, I'm still not interested installing the app because of my misunderstanding of the pricing.

I installed the app but it wouldn't work and there is no documentation to assist in installation beyond the "install" button, instead they tell you to contact them for a professional installation (you must pay).

Weirdly, after I clicked the "install button, my site was slowed down even though the upsells weren't working at all.

I also didn't realize that the starting price point is PER VIEW of the upsell, so it becomes pricey if you want all of your customers to get the upsells.

I deleted the app.

I use another bold product that I like quite a bit but I was disappointed with this one.

Duchess & Hare
United States
29 minutes using the app
October 6, 2014

It's a good app but slightly let down by the lack of reporting. My core products are made on the fly so it's harder to use some of the bold apps product suite but it may work better for you. Certainly happy to recommend - worth a try!

The Canvas Works
Ireland
20 minutes using the app
October 16, 2019

"Upsell smarter" Yea sure by making me download more and more apps to do one simple thing - to create the actual offer to use. All of these apps just slows down the page. Don't download if your not looking for headaches.

HeroDry
Finland
23 minutes using the app
BOLD replied October 16, 2019

Hi there - we'd love to hear more about the issue you're having with Upsell so we can get everything working properly for you! Would you mind emailing back to our customer service rep as soon as is convenient for you, so we can further look into this issue!

Our apps shouldn't affect your website's speed, and we'd really like to get to the bottom of this for you so you can continue doing what you do best!

We look forward to hearing from you so we can get everything up and running for you again.

Edited September 4, 2020

i really dont know why people bother with this app as its not a true upsell app, its more a frequently bought together or recommendations app. it doesnt create discounts for the upsell which is the whole point of upselling is to give a discount so they buy. when i did test it it also didnt work, i wouldnt spend money at all on this app as there are much cheaper apps that do what this does but in a more simpler and better way.

Fuchusi
United Kingdom
13 minutes using the app
January 24, 2020

uninstalled the app because it sucked and it messed with our code. Do not install. huhuihihihihuhiuhiuhiehwfi

Homes Bracelets
United States
11 minutes using the app
BOLD replied January 29, 2020

Hello there. I'm glad to see that our team of experts were able to identify the issue of one of your other apps having conflicted with our code, causing some unsightly text on your homepage.

It looks like one of our installation experts was able to get the Upsell code fully removed from your store, as per your wishes.

I just wanted to apologize for the inconvenience this has caused, and we want to wish you the very best in the future!

Edited March 20, 2020

Terrible experience. Bloated slow code. Page load time went from under 1 sec to 10 secs. Also stops add to cart from working. Should work out of the box as it's just the Simple Theme.

Squirrp
United Kingdom
8 minutes using the app
February 18, 2020

This app makes your page go from 3 seconds to loading speed to 19 seconds. Horrible, make sure that you duplicate your theme before trying the app.

Bunnylifter
Spain
6 minutes using the app
May 5, 2015

Really easy to use and get something set up quickly, just what we needed, thanks

Brewly beer
United Kingdom
2 minutes using the app
December 2, 2019

Installed and immediately uninstalled. Its marketed as a useful app but the component I was interested in was "Post Purchase" upsells. I install and then the app tells me "If you want to upsell after checkout you need Bold Cashier installed" which is a 3rd party checkout.

Bold I think once used to be good but now they are simply dying under the weight of their own bloatware and the fact their 3rd party checkout no longer has much of a role as SHopify now has multicurrency.

For real Bold get your act together. Every app of yours I've looked into has been pretty deceptive to be honest and your UI/UX is attrocious and needs a massive overhaul.

Having said all that I gsave 3 stars because I'm sure the app can upsell people but give it rest trying to say it can do "post purchase" when no it cant "without Bold Cashier"

yet somehow ReConvert can do a Post Purchase Upsell. So think I'm going with him like everybody else does because whilst he is expensive at least he's upfront about what his app does or doesn't do.

PodsBay Australia
Australia
2 minutes using the app
BOLD replied December 2, 2019

Hi there - I just wanted to apologize that the app didn't meet your expectations with regards to offering post-purchase upsells. I wanted to double check our Shopify app store listing to ensure we weren't hiding any information, and it looks like our description outlines that in order to use the Upsell After Checkout feature, Bold Cashier needs to be installed as it is an integration, which we do not have with Shopify's checkout.

We're glad to hear that you've found another app that will better suit your business' needs! Should you decide you want to give Bold Upsell another shot, don't hesitate to let us know, and we'll do what we can to help you with anything you need.

We wish you the best of luck in the future, as we understand you need to do what's best for your business. Take care.

May 26, 2012

Shopify is awesome, but this app was the deciding factor for us. Looked at Bigcommerce, Volusion, Magento, and 3Dcart and they don't have any features close like this. Great app! and good job Shopify for having such an awesome app store!!

camounderwear