ReviewXpo Product Reviews App , 87 reviews

Customer service was extremely helpful and exceeded expectations in resolving the issue. Thanks guys!

Context: Installed the ReviewXpo app to replace the deprecated Product Reviews app which was being shut down.

The installation was easy and the review widgets appeared on the product pages as expected.

However, the CSV import kept failing, even after repeated attempts, including a test import with just three records. This left us without our reviews on the site which is one of our big drivers for conversion rates. Contacted support and got a prompt response. They looked into the issue with me supplying the CSV import file but failed to see what was wrong. So they asked for access to our site (via the Shopify access request mechanism). Once granted, they were able to get the data imported (after a couple of attempts). The reason for the failure is still unknown. The good thing is that they worked hard to get it resolved in a reasonable time frame. My reviews were out of action for about 6 hours but once loaded they presented nicely (better than the previous app) and the clickable link at the top makes it easy for people to see and get to the reviews which is important.

The reason I have given 4 stars is that the end result is good and they were right onto it with fixing the import problem (which is a one off for us of course as people will enter new reviews directly). The ability to get support promptly is a big plus IMHO. Support is one of those things you hardly ever need but when you need it, you need it quickly with good communication channels, which is what I got.

Have not experimented with the other features as of yet so rating is based on initial experience.

From the moment I reached out to the support team, I was met with nothing short of excellence. I had encountered an issue that was impeding my progress, and I was pleasantly surprised by how quickly and efficiently the team addressed my concern. Not only did they resolve my issue right within the app, but they also demonstrated a level of fluency and professionalism in communication that I hadn't experienced before. The support staff was incredibly knowledgeable and eager to assist, ensuring that every question was answered and every concern was alleviated.

The app itself is a testament to high-quality development and thoughtful design. It's evident that the team behind this app is dedicated to providing an exceptional user experience, and it shows in every feature and interaction. The functionality is seamless, intuitive, and, most importantly, reliable, which makes managing my online store not only easier but also more enjoyable.

What truly sets this app apart, however, is the speed and quality of the work the support and development team delivers. In today's fast-paced digital world, having a team that is both quick to respond and effective in their solutions is invaluable. This app not only meets but exceeds those expectations, providing a service that is both very amazing and extremely efficient.

In conclusion, I cannot recommend this app highly enough. Whether you're just starting out or looking to enhance your online store's capabilities, this app is a must-have. Its combination of superior customer service, excellent functionality, and dependable performance makes it a standout choice for any Shopify store owner. If you're seeking an app that is very, very good in every aspect, look no further. Five stars all the way!

Been using for a couple of weeks and so far really great. Customer service also really great - fast, efficient and friendly. Strongly recommended.

Easy to use, visually appealing widgets, everything works well to obtain more reviews. Satisfied with the experiences.

It was a great experience with the ReviewXpo product reviews app. They are fast to respond and easy to use. Thank you.

This app is awesome! Highly recommend it.

Top-class app that I highly recommend to anyone who needs reviews on their store.

Fantastic customer service!

The app is very user-friendly and perfectly suits my business needs. I highly recommend it.