Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive personalization features, ease of use, and quick setup. They praise its performance, speed, and seamless operation. The customer service is noted for its responsiveness and live chat support. The app's ability to handle complex functions, especially for bulk orders, is valued. Merchants find the subscription prices to be of great value and appreciate the comprehensive documentation, including video tutorials. It's particularly useful for print shops or businesses offering custom products, with capabilities like adjusting prices based on product sizes and offering quantity discounts.

December 13, 2017

This App is awesome, you can tailor the program to suite your needs for almost graphics/product combination. When you start to realize the depth the program has it can be daunting, however, it works in your favor. You can curtail the program in so many ways. In addition, the support from Rashed is truly top notch, either chat with him or email and guarantee you'll receive a response and get any problem you have solved!

Csfx
United States
About 1 year using the app
May 5, 2020

I can't tell you how many apps we've tried for our custom apparel business. Customer support is awesome and seems like they go above and beyond other design studios to make sure you get what you're looking for. Jahangir helped me out, very professional.

c4ucustomapparel
United States
12 months using the app
EFOLI, LLC replied May 6, 2020

Thank you very much for your wonderful feedback. We are glad to know you found Inkybay perfectly fit for your custom apparel business. We are beyond happy to know you liked our customer support so much. Our first priority and goal are to go above and beyond to support our merchants until they are satisfied. We look forward to a healthy business relationship and watch your business thrive.

March 27, 2019

I've been using this app for almost a year, Great integration, Great App, and an amazing UI, Very simple to use. I love the idea of the SVG clipart, so the client can choose the different colors on the graphics. Excellent App

Rhinestone Wear
United States
12 months using the app
June 2, 2021

Over the past two weeks I've had great communication with the Inkybay support team. They've been very helpful and made several changes and improvements based on my input. The backend can feel a bit clunky at times but every problem I've had has been tackled by support, usually within minutes, and the app gets better with each suggestion. The english is good enough but some menus might seem confusing at first glance. I can definitely recommend it, as long as you're prepared to work with this great support team to achieve a custom solution that works perfect for you.

Dropmerch
Sweden
12 months using the app
EFOLI, LLC replied June 3, 2021

Thank you for your thoughtful review. We are glad to know that you found our support helpful. Thank you for your suggestions. We improve and adding new features to our app regularly based on merchant's suggestions, like you. Thank you again for using Inkybay.

June 27, 2022

Great support team who answered our questions and resolved them quickly. We have used several design tools for our custom products over the years and this is the best one so far. Very user friendly.

shopsockprints
United States
12 months using the app
EFOLI, LLC replied June 29, 2022

Thank you for taking the time to provide feedback about Inkybay Product Personalizer and our services. We take pleasure in providing merchants with the best service and feels great to see that you are happy with our support. We are delighted that you liked the Inkybay design tools for your custom products selling business. Thank you again for your kind words. Have a wonderful day!

September 27, 2022

We are not live with the app yet, but we are working to set things up and it has been a good experience so far. The team is very experienced and has been responsive.

Tee Guru USA
United States
12 months using the app
Edited March 11, 2020

Great app. Great support. More videos to learn from on Youtube than others. I like the way it displays tiered pricing.

HexSizer™
United States
11 months using the app
EFOLI, LLC replied March 14, 2020

Thank you for your feedback. Glad to know that you liked our app and support.
We are happy to see that you liked our quantity discount (tiered pricing) feature for your custom products.
Besides, yes - we are trying our best to create as many help videos as possible to help our merchants like you. It made us inspired knowing that the videos came handy for you.
Thank you for choosing Inkybay for selling your personalized products.

March 2, 2021

Everything we needed for our shop in one place and the customer support is excellent, they've already saved me hours of tinkering with their fast answers and info, I can't recommend Inkybay enough!

Giant Robo Printing
United States
11 months using the app
April 10, 2023

Mega was für ein Support bei Inkybay zur verfügung gestellt wird. Stetig hilfsbereit und ermöglichen jeden Wunsch. Vielen Dank!

Chromecard
Germany
11 months using the app
EFOLI, LLC replied April 11, 2023

Vielen Dank für Ihr Feedback zu unserer Kundensupportleistung bei Inkybay. Wir sind begeistert zu hören, dass Sie mit unserem Support-Team zufrieden waren und dass wir in der Lage waren, Ihnen bei all Ihren Anliegen und Wünschen zu helfen. Es ist unser Ziel, unseren Kunden jederzeit hervorragenden Service zu bieten und Ihnen ein optimales Kundenerlebnis zu bieten.

Wir schätzen Ihr Geschäft und Ihre Unterstützung sehr und freuen uns darauf, Ihnen auch in Zukunft weiterhin erstklassige Unterstützung und Tools für die Produktpersonalisierung anbieten zu können.

Bitte zögern Sie nicht, uns jederzeit zu kontaktieren, wenn Sie weitere Fragen oder Anliegen haben. Wir sind immer gerne für Sie da.

Vielen Dank, dass Sie sich für Inkybay entschieden haben!

February 7, 2023

Great Service, very dispose to things correcty. Im from Uruguay and i understand all. they support me in al changes that i need to do

Glide
Uruguay
11 months using the app