Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive personalization features, including product variations, custom images, and dynamic pricing. It's praised for its ease of use, quick loading, and seamless integration. It's particularly beneficial for businesses offering custom products or print services. The customer service is commended for its quick response and helpfulness. Unique features like the sharing system and complex pricing structures handling are also appreciated. Merchants report improved efficiency and enhanced product customization.

Edited May 15, 2020

Absolutely amazing app, so many customizable options in the app, including custom pricing options ! Its great that there are so many themes to choose from AND they helped me customize the options the customers can use. LOVE this app and LOVE the customer service even more. Shout out to NICK & Rashed! This is the 3rd custom product tool I've used , I can tell from day 1 I am never going to use anything else. GET THIS APP if you want to have complete control of your custom products!

LoveHandle
United States
Almost 4 years using the app
EFOLI, LLC replied May 16, 2020

Thank you so much for taking your precious time to provide us with wonderful feedback. We are happy to know you liked our Inkybay themes, customization, and custom pricing options. Yes, it’s our sole target to help you have complete control over your custom products. We are beyond happy to know you loved our App and customer service so much. It’s a great pleasure and comforting to know you don’t want to use any other Apps for your custom products. We are looking forward to seeing your business thrive...

February 21, 2018

Ran this app over a period of 6 mos. and I'm very impressed with the customizer. First off, incredible customer service, they're always very responsive. The app itself run very smoothly and my customers loves it. Make sure you install this app guys!!

Customizeelitesocks
United States
Over 3 years using the app
July 16, 2023

Good people been using them for years. Their tech support is pretty nice and they respond relatively quick!

LA Revival Apparel
United States
Over 2 years using the app
EFOLI, LLC replied July 18, 2023

Thank you for taking the time to write a review regarding InkyBay - Product Personalizer.
It's our pleasure to have you as our valuable merchants for the last 3 years! We are happy to provide support as quick as possible, whenever you need.
We are glad to know you've had a positive experience with our tech support team.
We appreciate your kind words regarding our support team. If you ever have any further questions or need any additional assistance, please don't hesitate to reach out. We are here to help 24/7.

Edited June 1, 2023

Ich schreibe die Review auf deutsch, da wir einen Shop in Deutschland betreiben -> print21.de. Die App funktioniert zusammen mit Shopify reibungslos. Die Konfiguration ist einfach, mit etwas HTML Kenntnissen lässt sich das Design individuell anpassen. Eine deutsche Sprachdatei ist auch vorhanden, die sich anpassen lässt. Wenn man Fragen hat, bekommt man beim Support schnelle Hilfe direkt über den Chat oder per E-Mail. Zusammenfassend gesagt, gibt es nichts zu beanstanden. Ich kann den Designer auf jeden Fall empfehlen.

Mein Update nach dem wir die App seit 3 Jahren im Einsatz haben. Der Support ist nach wie vor extrem gut, die App funktioniert reibungslos, es wurde viel verbessert und optimiert. Ich kann diese App immer noch empfehlen.

PRINT21
Germany
Over 3 years using the app
EFOLI, LLC replied February 25, 2020

Thank you for taking your precious time to provide us with a Five Star rating and overwhelming feedback. We are beyond happy to know that we have succeeded in giving you your required assistance, and how you have loved Inkybay’s features and support. Once again, we sincerely appreciate your inspiring words. We are always here to provide our clients with the best support possible and help them meet their business targets and thrive. We consider ourselves fortunate to be a part of your journey.

May 15, 2023

Been using Inkbay for several years now, support is on point, helping with whatever it is you need, Do not hesitate to install and give it a try. Easy setup for customizing the products in your store,

HOT TOPS GRAPHICS
United States
Over 3 years using the app
EFOLI, LLC replied May 17, 2023

Thank you for your kind words regarding InkyBay - Product Customizer.
We're thrilled you've been satisfied using Inkybay for several years, and our support has been consistently on point. It means a lot to us to have long-term merchants like you who trust our app and our team.
We appreciate your recommendation to other product-customizing businesses.
Please don't hesitate to reach out if you have any further questions or need assistance. We are available 24/7 to help our clients run their businesses smoothly.

September 12, 2018

This app is complex, and I mean that in the best way possible. Our needs were complex and it covered just about everything and more. Anything we couldn't achieve with the oem app, the inkybay team was eager to help shape and customize the app to work perfectly to our needs. Support is timely, they always follow up through email, and are extremely receptive to your desires. If you're out there fishing for an app that allows customers to customize your product, look no further. Be prepared to read up on the guides provided and don't be afraid to ask their team question. Rashed Lemon was a god send and always had an answer or video for me to watch that would teach me even more about the program. Seriously, I'm not just talking this up to talk it up; our company spent years trying to build what this team had already mastered. Best customized product app on shopify.

Isolator Fitness
United States
Over 3 years using the app
Edited July 15, 2022

This app will be used to set the tone of our services. Without this app Build-A-Bonnet couldn't be. The experience and assistance from beginning until now has been magnificent and we truly believe it will remain. The support staff has been beyond helpful. They've addressed any and every concern and request within 24 hours. I am truly amazed and at a lost for words. We read prior reviews, but I feel one has yet to exaggerate the amazing service, support, and pluggin as a whole. Thank you all at Inkybay/Product Customizer for everything. We look forward to a lifetime relationship. Build-A-Bonnet Team
www.buildabonnet.com

Build-A-Bonnet
United States
About 3 years using the app
December 1, 2018

FunGiftWrap.com This app does exactly what we wanted. The customer uploads their image to our designs and we create custom printed gift wrap. Any feature i was looking for is in the app. The support is great, usually on line or will usually fix first let me know to check out the fixes I requested. Very responsive support 5 stars. I am currently on the Advanced Plan and will be going to the Professional plan soon as we add additional designs for our customers. There is very extensive back end functionality with the ability to make many tweaks. I do wish the instructions were better, but when I have a problem, Inkybay has explained it in an email and in some cases have created a private video to better explain the issue. Again 5 stars for the support. Great value for the cost in my mind. Mike Drysdale, FunGiftWrap.com

Fun Gift Wrap
United States
About 3 years using the app
May 29, 2020

If 6 stars was an option I would give it that! - Rashed and the team have consistently delivered far beyond all expectations since Day 1 - A fantastic app, with seemingly endless options and easy setup - it has helped my store get back on track when other design tools missed the mark. For anyone who is offering custom products on there store look no further than Inkybay. It has it all!

intheclouds
United States
About 3 years using the app
EFOLI, LLC replied June 2, 2020

Thank you very much for such an overwhelming and enthusiastic feedback. We are truly glad that you liked our support in the setup process of your store. We are beyond happy to know that we were successful in helping you with your store that is now on track and running as per your expectation. Thank you once again for recommending the Inkybay app to other custom product selling business. We are always here for any further assistance you require. Looking forward to seeing your business thrive and our best wishes with you...

May 22, 2021

This plug-in right after the install has a great amount of customization options to get your site built! For our specific business model, allowing many customization options, we did come to certain areas where the vanilla settings didn't cater just right. However, the Inkybay support team has been a great help in adjusting minor details and providing affordable pricing for more specific development. So far, we've been able to get each function as needed for our business!

Primetime Colors
United States
About 3 years using the app
EFOLI, LLC replied May 23, 2021

Thank you for providing your valuable review. Glad to help you to meet your business needs.