Inkybay ‑ Product Personalizer , 266 reviews

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
    250
  • 3% of ratings are 4 stars
    8
  • 0% of ratings are 3 stars
    1
  • 1% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive personalization features, ease of use, and quick setup. They praise its performance, speed, and seamless operation. The customer service is noted for its responsiveness and live chat support. The app's ability to handle complex functions, especially for bulk orders, is valued. Merchants find the subscription prices to be of great value and appreciate the comprehensive documentation, including video tutorials. It's particularly useful for print shops or businesses offering custom products, with capabilities like adjusting prices based on product sizes and offering quantity discounts.

Edited February 28, 2024

I have to redo my rating, as the app is very unreliable and the "support" team is lacking. There are simply too many issues with the app.

Worldoftshirts
Denmark
6 months using the app
EFOLI, LLC replied August 25, 2023

Thank you for taking the time to share this wonderful review of InkyBay - Product Personalizer.
We are delighted to hear about your satisfying experience with InkyBay. While the initial setup can sometimes be a bit challenging, we're pleased to learn that you were able to manage it. It's truly exciting to know that you're now ready to put it to use in real-life situations.
We greatly appreciate your kind words about our technical team. We're also thrilled to hear that our support team was able to promptly address any issues you encountered within just 10 minutes. Providing efficient and effective support is important to us.
If you have any further assistance, please don't hesitate to reach out. We're here to support you 24/7.

June 15, 2020

I was trying to use this app for jewelry because they give an example of it in their proto store view. That was a mistake. I wouldn't suggest this app for anything outside of tee shirts that you want your customer to self-design. I think the chat team was trying to be helpful, but they didn't seem to understand my questions, let alone be able to answer them. Two stars because its partly just a clunky app, and partly that it just doesn't suit my use.

Studebaker Metals
United States
5 days using the app
EFOLI, LLC replied June 16, 2020

We are really sorry about the issue you were facing. The example product we showed (https://inkybay.myshopify.com/collections/all/products/round-signet-ring) was created with our app with a combination of customization and product options. If you do not need the customization, you can use only the product options feature to show only the product options on the product page.
You mentioned about our live chat agent tried to help you but they were not getting your questions. We are really sorry and apologize for that.

It will be really great if we can schedule a meeting and we can show you everything over a live screen sharing session. Can we schedule a call to show you everything, here is the link for meeting schedule https://calendly.com/inkybay/

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