The transaction fees are calculated by a formula although this can be pulled directly from Shopify. The result is that the transaction fees are calculated incorrectly. For example, Beprofit can pull the transaction fees directly from Shopify. Fix this.
Hi, there - thank you for your feedback! We sincerely apologize for that. We have found that the formula method is very accurate but we'd be happy to implement a feature for you to have the fees directly pulled from Shopify 😄
We've also sent you a follow-up message about this.
We are always here to offer any assistance you may need 😄