Reviews (1,297)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating professional and engaging marketing videos, praising its user-friendly interface suitable for beginners. They appreciate the quick video production using AI tools and customizable options, finding it especially effective for social media marketing. The app offers a vast media library and easy logo integration, with both free and paid plans to suit different budgets. Customer service is also highlighted as supportive, enhancing the user experience and contributing to improved branding and sales.

April 29, 2023

ااااااااااااااااتتتتغغغغغغغغغغاااااااااااااااااااااااتاااتتتاتاااتتتتتتتتتتتتتتتتتتتتتاااااااااااااااتت

OLDWOLF
Italy
4 days using the app
December 11, 2020

Made 1 add, loaded properly to Facebook. yeah, grate, happy with it. So I go on and make a product video. Then I published it to my shopify store. Go to see it using the like they provide afterwards, no video to be seen. I go to my back office to the product. You can see it there, but it doesn't play. Had my IT and shopify support online trying to help me out. could not get it to show up under the image section. Shopify actually copied the code and put it on my product page. Then it shows as a 400x400 right above the product description. (not a good location). Finally gave up on that after 3 hours. Then we also published it to my fb page. the video is blank, just has there promo add on it. (Me and MY CUSTOMERS)click on the blank space and it opens up the promo page so they can create an add. I have tried it several times and with different products. Its waiting alot of my time. Contact promo for help and I get a link on how to promote your products for Facebook, Instagram and youtube. Then said they would give to there team. I figured that part out. Its very simple. So I will say they have the worst customer service.

Liquidation Boss
United States
7 days using the app
Promo.com replied December 12, 2020

Sorry to hear this was your experience out of our app, this was not our intention.
A member of our product team will contact you soon and will try to help you out.
Please note that if you are using a free Shopify theme, some of them still don't support video integration as all other themes, and therefore the videos won't work unless you'll use the manual option, as Shopify support offered.
Unfortunately, we have very little control over it and the solution should be provided by Shopify themselves.

Thanks,
Team Promo

March 16, 2022

Firstly, it's a free APP, which is attractive, as I don't have anything to lose even if it's bad. Secondly, it's really good, the template is beautiful and easy to customize.

Vitesse Home
China
About 5 hours using the app
Edited June 23, 2020

great vidoes easy to use makes really good quality videos that can help sales by promoting your stock in a good way

Go Dolly
United Kingdom
3 days using the app
Promo.com replied July 22, 2020

Really happy you liked it? What will make it a 5 star app?

December 15, 2020

I just downloaded it today. It is an easy to use app and it makes publishing to social media a breeze.

CITYBOYZ★USA
United States
3 days using the app
December 5, 2020

I can't share it on my page because the "box" is so far down on the page the publish button is hidden. The box will not allow the ability to move it. I would like the ability to be able to capture the code so I can do it myself. It's available after it's shared to my business page but it only appears as a link. I'm not able to do anything I would like to do.

Kafé Kat Gourmet Coffee
United States
6 days using the app
Edited February 11, 2022

Update* Customer support made an attempt to resolve the issue, but it remains unresolved. Further inquiry did not receive a response.
I really like this app and its features. I would love to use it but misleading advertising makes it unusable in its free form. The free plan does not inform you that when you upload your video to Facebook you are greeted with a blank image with the Promo text at the bottom to redirect you to the Promo website to view your video. This redirection looks far less than professional. I understand that it's a free plan, so it will not have all the features available, but when I contacted customer support I immediately received a canned response not addressing this issue. I then sent a screenshot of the blank image with the Promo text at the bottom and am still waiting for a response hours later. All I want to confirm is whether a paid subscription will enable the videos to be uploaded directly to Facebook for immediate viewing instead of being redirected to the Promo website. If not, I won't be paying $59/month for poor customer service and unprofessional video posting.

Unique LCW
United States
6 days using the app
May 21, 2021

If I could give no stars I would. After you publish the video the logo shows us as a black box. Reached out to support and that was a joke. Definitely don't recommend this app

DRPfit Apparel
United States
5 days using the app
Promo.com replied May 23, 2021

So sorry to hear that, it shouldn't have happened!
We're familiar with the issue you reported and we will issue a fix soon.
Sorry for any inconvenience!

Team Promo

Edited June 19, 2020

Worst APP ever I have seen. No one is replying to the support team.

Videos are not properly supporting the theme. There are plenty of alternatives out there. Choose any of them instead of this

Unimakers
India
5 days using the app
Promo.com replied June 21, 2020

Hey there, our app is using new Shopify service that supposed to be supported by all themes. Our support team did responded to your question but we haven't heard from you since. If the solution we provided didn't help, please replay our email and we'll be happy to further assist.

All the best,
Team Promo

January 25, 2023

quick and simple easy to build and showcase just gives your site a little more variety than just a basic image.

PleasantlyPlumpFashions
United States
3 days using the app