Reviews (1,325)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this video maker for its user-friendly interface and professional-quality videos, enhancing their marketing strategies. They value the AI-powered customization options, including logos and brand colors, and the extensive template and premium media library. The app also optimizes videos for social media platforms, improving targeting and engagement. Merchants note quick video creation and supportive customer service, leading to increased customer engagement and sales.
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Not very user friendly. Can't upload video or certain high quality image to make a complete video. Limited in the amount of item to upload. Can't make a converting creative with this app. The picture "video" you make can't be downloaded as before, if you want to edit it to turn it to a really usable creative. Learn from other apps here in the app store. You guy are better than this, promo.
Hi there, thanks for taking the time and reach out.
We feel like there is a misconception of what this app actually is. We didn't want to create another full-blown video creator, but a rapid tool that enables fast customizations with great results.
You can upload your own images or use our FREE creative library by Getty and all the videos can be published to your social channels or be embedded on any webpage.
Our support team is available for any questions that may come up.
All the best with your business!
Team Promo.
Did not publish to Shopify page. .
Hi there,
Thanks for the review. Our support team has contacted you with a solution and we're waiting for your feedback.
With any technical issue, it's better to reach our support as soon as possible.
All the best,
Team Promo
Tried this app to create a testimonial video. Video creation process seemed ok, but when trying to publish it to Store it appeared on the product page but video was unplayable on any device (mobile and desktop) across multiple browsers (Safari, Chrome, Firefox and tried in private browsing and normal mode). The worse thing with this was when contacting LIVE support, they would ask a very BASIC question and not reply for several minutes after making the "LIVE" conversation extremely painful. When they finally responded they asked another basic question, "what browser" , "have i tried incognito" should not have required a conversation to elapse over 10 minutes (especially when I provided all this information up front!! )
If I ever get it to work, I may be able to give a review on the product but 1st impressions the "LIVE" customer service is terrible. Their explanation provided (that this is not a common problem so takes longer to ask me 2-3 very basic questions) is not valid given NO troubleshooting done. The only other basic question I was not asked was if I tried rebooting machine !!
You should Drop the LIVE chat feature if you cannot support it or provide timely (LIVE!) responses.
UPDATE: We rolled our new release a few weeks ago and you got to check it out. it includes scroll stopping templates and many more features you should check. Let us know what you think :)
Hi, thanks for reaching out. So sorry to hear your experience, both from the app and our support. We will inquire further and do all necessary effort to help you out.
Promo product team
Created the video, which was indeed super simple. But it didn't publish it at all. At the end of the whole process, my video was gone.
Update: Hi, the issue was found and fixed, would love you to try again.
So sorry to hear, that shouldn't have happened! Please allow us to investigate and sort it out for you. We'll be contacting you shortly.
Team Promo
Can't publish to Facebook anymore. It used to work but not since the application has evolved. Only publishing to Shopify product page is available, but in the end, it does not work either...
Hi there,
Sorry about that, our team is looking into it and it will be resolved soon.
As for publishing on Shopify, while some free themes (6) do not support all video functionalities when auto embedding a video from the app. You can use the manual embed option and embed the video on your product page description HTML.
We do hope you'll give the app another try!
Team Promo
So you think your getting a wow video about you and your product... until you publish and half the facebook post is all about them giving it away and where to get your video. Totally steals away all thunder...makes you look weak and unable to get a video. Avoid this product.
Hey there,
Sorry about that, that doesn't seem to be expected. A member of our support team will contact you shortly.
Thanks,
Team Promo