Reviews (1,279)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for creating high-quality promotional videos easily, even without prior video editing experience. They appreciate the user-friendly interface, diverse templates, and extensive media library that help produce professional videos quickly. The supportive customer service and cost-effective pricing further enhance its appeal, with many noting increased social media engagement and simplified video posting.
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I created a video, and when I tried to delete it, I found that there would still be a thumbnail image in the product interface after the video was deleted, which caused me a lot of trouble
UPDATE: Hi, we tried to reach you via email but it seems to be invalid. Can I kindly ask you to reach our support at support@promo.com?
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Hey there, thanks for the feedback. Our support team will contact you shortly to better understand what you experienced since it's not supposed to happen.
Keep safe,
Promo team
cant really do much on the free version! it wont connect to facebook or instagram so pretty much useless
Sorry to hear you had difficulties connecting to FB and IG, that shouldn't have happened. Our tech team will look into it and our CS team will contact you shortly.
Team Promo
Having problems, I can't publish videos without music and the selection of music is a limited list of generic cheesy music. I have managed to publish 2 videos with success but any new videos I create are not Publishing, just sitting in draft folder - when I click on Publish, nothing happens.
IT was impossible to edit the media after it was uploaded. Love the idea and simplicity, but no edit function, no good.
Hi there, our support team will contact you shortly, we believe we'll solve it for you :)
Thanks,
Team Promo
I can't find and easy way to download it and use it for my brand. Also it was difficult to make the video on my mobile as I couldn't see the whole screen while I was editing.
Hi there,
So sorry to hear that this is your impression from the app,
Unfortunately, we do not support video download, and also, as a desktop app, mobile is not supported as well.
Would love you to try it out again from your desktop.
All the best,
Team Promo